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Customer Discussions > Kindle forum

Half blank screen


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Showing 1-12 of 12 posts in this discussion
Initial post: Jul 30, 2011 7:01:42 AM PDT
Katy Caudell says:
I went to use my kindle and noticed the top half of it was blank and it has small streaks running down the sides of it. I tried to restart it and it still looks the same. I don't kn

Posted on Jul 30, 2011 7:08:08 AM PDT
Denise Long says:
call Kindle Customer Support at:
1-866-321-8851.

In reply to an earlier post on Jul 30, 2011 7:10:02 AM PDT
Tim W. says:
It sounds like a bad screen. Go to http://www.amazon.com/gp/help/customer/display.html?ie=UTF8&nodeId=508510 and press the "Contact Us" button for Customer Support.

Posted on Jul 10, 2012 3:42:58 PM PDT
Miss Graham says:
Same screen problem!! Just of the phone to customer support and replacement kindle being despatched. Great customer service

In reply to an earlier post on Nov 12, 2012 3:48:40 PM PST
L. Gibson says:
I called, and all they did was offer a lower quality kindle for 54.00 regularly 69.00 or a touch kindle for 104.00 regularly 129.00

Posted on Nov 12, 2012 3:49:35 PM PST
L. Gibson says:
They said they don't repair kindle, mine is only 2 yrs......so sad.....

In reply to an earlier post on Nov 12, 2012 3:50:38 PM PST
 nospin  says:
Sounds like you were out of the warranty period.

At least they are offer ring you a discount.

In reply to an earlier post on Nov 12, 2012 3:55:53 PM PST
L. Gibson says:
Only if you are within 1 year warranty....anything over 1 year you have to buy a new no keyboard kindle, or reburbished kindle touch, at $104.00, a very low discount, only $20 off a new one, $129.00 - touch kindle......customer service was nice, but unsatisfied )= that it broke down for no reason...

In reply to an earlier post on Nov 12, 2012 4:01:52 PM PST
L. Gibson says:
Yes, wish it was more off a discount and on same product which is not offered, and only out of warranty by two months, and screen problem happened for no reason, not dropped, not exposed to water, etc.....it was a gift from my son, so it was special...but expected it to last longer, especially with my great care. Hopefully it hasn't happened to many.

In reply to an earlier post on Nov 12, 2012 4:05:45 PM PST
 nospin  says:
Do you use text to speech?
If not, the Basic kindle is a great little device.

The new Paperwhite has a built in light but no text to speech.

Whichever way you go, your books will be waiting for you at http://amazon.com/myk

Posted on Dec 4, 2013 8:31:33 PM PST
Lunarose says:
I got my brand new Kindle fire HD 8.9 today. I'm having that problem. Bottom half of the screen suddenly started to flicker and go all into lines and then went blank. Now it does it every time I turn it on.

Posted on Dec 4, 2013 8:33:50 PM PST
Contact customer support.
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This discussion

Discussion in:  Kindle forum
Participants:  8
Total posts:  12
Initial post:  Jul 30, 2011
Latest post:  Dec 4, 2013

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