Customer Discussions > Kindle forum

Kindle Paperwhite 1st Generation--Problems with Kindle store on device

Sort: Oldest first | Newest first
Showing 1-15 of 15 posts in this discussion
Initial post: Mar 14, 2014 6:58:46 AM PDT
I own a Kindle Paperwhite 1st generation. I already have the newest update, since approximately March 7. Today all of a sudden when I went on wi-fi to the Kindle Store, it was almost blank. It was totally changed. It had the words browse, and recommended each in a different section, then at the bottom the standard scroll of 100 recommended for you books. Anyone else having that problem?

Posted on Mar 14, 2014 6:59:44 AM PDT
p.s. I can't go anywhere on the store page. THere is still a search bar at the very top, and the recommended for you scroll at the very bottom. But everything else is gone.

Posted on Mar 14, 2014 7:03:29 AM PDT
CBRetriever says:
no, I'm not, but try a reboot (I had to reboot my paperwhite after the update for other reasons) by making sure you have 50% battery power, you're not plugged in and then hold the power on for a full 30 seconds

Posted on Mar 14, 2014 7:06:11 AM PDT
I'll try a reboot. Battery power is nearly 100%. It was charging overnight. It also seems that I need to reboot/restart a lot after the update, but that's a topic for another thread. Thanks.

Posted on Mar 14, 2014 7:15:51 AM PDT
I charged the battery to top it off at 100%, did a full 30 second reboot, reconnected it to wi-fi, and still the same kindle store. Here is an approximation of what the screen looks like. Assume the regular task bars at the top, then it says,


(big open space)

Recommended for you (regular scroll of featured book covers with an option to see all

Anyone else seeing this? Thanks

In reply to an earlier post on Mar 14, 2014 7:17:16 AM PDT
Just Peachy says:
I don't normally go to the Kindle Store on my PW but just tried it.

It shows Browse and some categories. Then Featured and some categories such as Daily Deals, Monthly Deals and Kindle First.

Then it shows Recommendations with book covers.

Posted on Mar 14, 2014 7:18:14 AM PDT
JustPeachy, what you describe is what I usually see, but today it is all gone. Thanks for going to the store to help me.

In reply to an earlier post on Mar 14, 2014 7:19:27 AM PDT
Just Peachy says:
FYI, I also have the latest update.

Posted on Mar 14, 2014 7:20:48 AM PDT
on a side note... JustPeachy, try going to Best Sellers, then click on refine, choose free books, and you'll see the listing of the top 100 free books. This changes throughout the day.

In reply to an earlier post on Mar 14, 2014 7:22:19 AM PDT
Just Peachy says:
Thanks. I usually look at the top 100 free on the computer. As if I don't have enough books to read, hahahahaha

Posted on Mar 14, 2014 7:28:42 AM PDT
...I find the Kindle store on my device sometimes a lot more efficient than the one on my PC. If you type in the search bar, kindle free books, and then hit refine, you can choose by subcategory, then by customer rating. I have found many ways to search for free and discounted books on the device Kindle store. Maybe that is why my total is well over a 1000 books. Yes nearly 99% of that was in the cloud before the update. Now with the update, I ended up deleting all the old collections, making new ones, and sorting my nearly 1500 books into a collection. Yes it took a long time. But I also created a dump collection for books that I no longer wanted at all. I'm slowly going through that and deleting them on my manage my kindle section on the pc. Everyday I check the Kindle store on my device, that is why I find it so disconcerting that it is not working today.

Posted on Mar 14, 2014 9:00:12 AM PDT
Still nothing. Problem isn't fixed. I better try contacting Amazon kindle help.

Posted on Mar 14, 2014 9:16:04 AM PDT
Whew, Called Amazon kindle support, and as I was talking to them the problem fixed itself. The support specialist was able to tell me that this morning I was receiving some minor updates and it probably was in the middle of that when I was trying to access the store. Updates are completed and the store is now accessible. :) Yeah. Thanks for listening/reading. Have a great day.

In reply to an earlier post on Mar 14, 2014 9:34:22 AM PDT
Just Peachy says:
Glad it got resolved. But I don't like that they send out "minor updates" with no notice.

Posted on Mar 14, 2014 12:25:41 PM PDT
Just Peachy: I am glad it is resolved as well. When I first got the 5.4.4 update, there was a letter on my Kindle from the Kindle support team telling me that my device had been updated, some new features, and to look for a new users' guide. At the end it did say to keep the device connected to wi-fi for further updates. Now, I don't continuously keep it connected because I read a lot, and that drains the battery with the wifi on. From the context of the letter I had been expecting some minor updates to fix any quirks as people start using the new configured Paperwhite. After all this was a major update. I'm glad that they do keep updating. However, the specialist did say that they were minor enough not to change the firmware update version number. I do hear you, about prior notification issues. I imagine that since this was a roll out, any minor updates will also be a roll out depending upon the issues. Oh well, I do hear you and I hope your PW is working fine.
‹ Previous 1 Next ›
[Add comment]
Add your own message to the discussion
To insert a product link use the format: [[ASIN:ASIN product-title]] (What's this?)
Prompts for sign-in

Recent discussions in the Kindle forum

Discussion Replies Latest Post
News: Kindle for iOS Software Update 4.6
0 Dec 15, 2014
Simon & Schuster Agreement
0 Oct 20, 2014
Have a Kindle Question?
0 Sep 12, 2012
ECHO's of Friendship 204 10 minutes ago
Amazon Instant Video App (iPhone) 68 24 minutes ago
garbage surveys and amazon business associates! 1 25 minutes ago
garbage surveys and amazon business associates! 0 25 minutes ago
College book cost $$$$$$ 1 26 minutes ago
Freebie Books - Links Only - No Self Promotion III 8400 30 minutes ago
Fire stick drops network connection 401 34 minutes ago
We're an International Quirky Bunch! Home of Super Hero Sisters, Panama, Many Furry Friends, Featuring Fat Jane the Spanx Wearing Goat, and Cherie! It's the Apocalypse! 2575 52 minutes ago
Can an Ipod Classic be used with Amazon Prime Music and Audible? 18 58 minutes ago

This discussion

Discussion in:  Kindle forum
Participants:  3
Total posts:  15
Initial post:  Mar 14, 2014
Latest post:  Mar 14, 2014

New! Receive e-mail when new posts are made.
Tracked by 1 customer

Search Customer Discussions