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music tab on navigation bar not working on kindle fire hd 8.9

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Showing 1-6 of 6 posts in this discussion
Initial post: Jun 17, 2014 10:45:09 PM PDT
LJ says:
When I touch the music tab on my kindle fire hd 8.9 the screen goes black and back to the carousel. I cannot bring up my music that I downloaded and bought from Amazon. This just started happening and I tried the reboot to no avail. I am not a prime subscriber. Any suggestions?

In reply to an earlier post on Jun 17, 2014 10:55:26 PM PDT
Try resetting your Amazon MP3 (green) or Amazon Music (orange) App.

On your Home page:

* Settings (swipe down from the top of the screen)
* More > Applications > Installed Applications
* Swipe down to the App in question
* "Clear Data"

Posted on Jun 17, 2014 11:24:32 PM PDT
LJ says:
I did what you suggested. I had the Amazon Music (orange) app. After clearing data I tapped the music tab on the navigation bar and it took me to the music store. I swiped to the right and tapped songs under library and it took me right back to the carousel. So I tapped the music tab again and black screen back to carousel.

Posted on Jun 17, 2014 11:28:43 PM PDT
LJ says:
I also had a box pop up that says "Amazon Music Crash"
Unfortunately the app has crashed. Help us out by clicking 'Send Report' to notify us of the error so we can improve our app. So I clicked Send Report.

In reply to an earlier post on Jun 17, 2014 11:47:24 PM PDT
I'd suggest that you contact Kindle Customer Service to let them know what happened and so they can help you get it up and running.

Click on this link and fill in the information:
You may have to sign in. I would use the PHONE or CHAT options.
Do *NOT* use e-Mail.
CALL ME under the PHONE tab is great if available.
They will call you within minutes.

In reply to an earlier post on Jun 18, 2014 11:26:17 AM PDT
LJ says:
Update. I called support and ended up doing a factory reset. Problem solved.
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Discussion in:  Kindle forum
Participants:  2
Total posts:  6
Initial post:  Jun 17, 2014
Latest post:  Jun 18, 2014

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