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Kindle Fire Charging Port is Crap


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Showing 1-25 of 74 posts in this discussion
Initial post: Aug 2, 2013 9:30:39 PM PDT
I purchased two of the original 7" Kindle Fires and within a year, the charging port went bad. Seeing much on the web concerning this very issue, I was careful with the unit I had, and it lasted two years before it too developed the problem. Though the warranty was expired, I figured that the company would replace the unit due to the fact that the charging port was an acknowledged problem. NOPE.... but they were nice enough to offer to sell you another unit at slightly less that you would for a new unit. ???? I even saw where a gentleman posted that his wifes' Fire developed the problem after 1.5 years and they replaced it for her for free. Amazon should have issued a recall for the Kindle Fires, and I am hoping that a class action law suit will develop in response to this issue. If you are on here researching before you buy a Kindle Fire, DONT PURCHASE THE KINDLE FIRE!!!! Spend your cash on a more dependable tablet

In reply to an earlier post on Aug 2, 2013 9:56:26 PM PDT
I am having the same issue with our kindle fire. I have been trying to keep it charged by wiggling the cord until I see the light turn on to indicate its charging.

In reply to an earlier post on Aug 2, 2013 9:59:16 PM PDT
The Artist says:
Maybe they just didn't like your attitude!

In reply to an earlier post on Aug 2, 2013 11:09:23 PM PDT
So...something which is supposed to last for ONE year actually lasts TWICE as long before it develops problems, and you are UPSET about that? Why should Amazon recall a thing which performs AS expected FOR LONGER THAN expected? You can pay an attorney to launch a law suit...but you can't win, and so will have to pay all court costs as well as attorney fees. Be my guest. Go back to NookLand. There are no more dependable tablets than Amazon Kindle Fires.

In reply to an earlier post on Aug 2, 2013 11:21:11 PM PDT
Last edited by the author on Aug 2, 2013 11:21:36 PM PDT
Dallas Hudson Jr. - A Kindle Fire HD 8.9", 4GE, 64GB costs $499.00. Lasting TWO YEARS (720 days) means it cost you just $0.6930...rounded up to 70 CENTS PER DAY!

A Kindle HD, 7", 16GB, costs $199.00. Lasting two years (720 days) means it costs you just $0.2763...rounded up to 28 cents per day.

That is a great bargain, and means you have no damages, and nothing to sue about, let alone win a suit with....especially when the product lasted TWICE as long as the warranty led you to expect it to last.

Someone should recall what passes for your mind.

In reply to an earlier post on Aug 3, 2013 4:21:13 AM PDT
CatChat says:
a warranty has nothing to do with how long something is supposed to last. it's only how long a company will cover to fix a part in a certain time period. do you really think since most car makers only have a 3yr/50,000m warranty that they think the car will only last for that long? maybe your mind is the one needing a recall, hmm?

In reply to an earlier post on Aug 3, 2013 5:10:19 AM PDT
Excellent retort, Cat!

Posted on Aug 3, 2013 5:55:49 AM PDT
DragonSlayer says:
Same problem here. I'll not buy another kindle fire, and am tempted not to buy another product through Amazon. I agree that a product should last longer than the warranty. Amazon will eventually figure this out when the $ stops. Amazon are you listening. THE KINDLE FIRE NEEDS A BETTER CHARGING PORT. (typed on my I-pad)

In reply to an earlier post on Aug 3, 2013 6:07:32 AM PDT
Last edited by the author on Aug 3, 2013 6:08:15 AM PDT
Jazzy_Jeff says:
Just how long is a one year warranty supposed to last then?? Also I don't see how a car could be compared to a computer.

In reply to an earlier post on Aug 3, 2013 6:19:49 AM PDT
CatChat says:
was I comparing a car to a computer? NO, I was explaining to someone what a warranty actually is. he explained that a product should only last as long the warranty covers it. a warranty is not a time line of how long a product lasts.

In reply to an earlier post on Aug 3, 2013 6:28:03 AM PDT
Jazzy_Jeff says:
No, but they are expecting the device to be covered after the warranty has expired. If you expect extended coverage then you buy it. Pretty simple concept...

In reply to an earlier post on Aug 3, 2013 6:33:10 AM PDT
It was an acknowledged problem DURING the first year. ALL the Fires that developed the problem and were REPORTED to Amazon -within- a year of purchase WERE replaced.

That you "figured" they'd replace it at some nebulous point in the future after the warranty expired is not Amazon's problem. A year means a year.

In reply to an earlier post on Aug 4, 2013 9:31:56 AM PDT
Why would you say that to a consumer with a defective product? Amazon should have changed the design when they saw how many units were experiencing the problem. I own a small company and I own the problems I create for my clients. Bottom line: the power connector design was poorly conceived. It's really the only problem I've seen with an otherwise wonderful product.

In reply to an earlier post on Aug 4, 2013 10:30:15 AM PDT
Just Peachy says:
If it went bad within a year, why didn't you call while it was still under warranty?

In reply to an earlier post on Aug 4, 2013 10:37:24 AM PDT
Cassie Anne says:
So, how long after the one year warranty should Amazon continue covering the charging port issue?

In reply to an earlier post on Aug 4, 2013 11:01:46 AM PDT
Amazon acknowledged it was a problem, and EVERYONE who returned theirs within 1 year got a replacement, free of charge. For several months AFTER the 1-year mark, they kept replacing them.

It was about the 15 or 16 month mark that they stopped. The devices were only warranted for a year, so anybody's that made it past that without a reported problem were presumed to have gotten their guaranteed at least 1 year out of the device.

In reply to an earlier post on Aug 20, 2013 11:20:50 AM PDT
EXACTLY the same situation I am facing.........2 year old Kindle and charging port is malfunctioning. Been placing a quarter under the cable connection and it worked for a while. Now, dead as a door. Called customer service ( SURPRISE - the Philippines) and like you was offered a replacement machine at the discount price of $149 ( didn't even get to shipping), about $10 less than Best Buy or Marshalls. $150 - $200 for something that doesn't last 2 years ? Forget it. Don't waste your money

In reply to an earlier post on Aug 20, 2013 11:22:56 AM PDT
Okay, understand about not under warrenty? How about REPAIRING it for a price as oppose to buying a brand new one ?

In reply to an earlier post on Aug 20, 2013 11:40:48 AM PDT
Jazzy_Jeff says:
Amazon did change the design in the second generation Fires and they did take care of the defective units several months after the warranty expired.

In reply to an earlier post on Aug 20, 2013 11:43:00 AM PDT
Jazzy_Jeff says:
They would have to hire people to do the repairs of just the charging port. Does not make sense when there are other companies out there right now that will repair your Kindle for a price already.

In reply to an earlier post on Aug 20, 2013 12:32:33 PM PDT
What Jeff said.

Posted on Aug 20, 2013 12:49:20 PM PDT
Last edited by the author on Aug 20, 2013 12:52:14 PM PDT
I think that you have to remember as well, that this is not a problem that is isolated to the Kindle. With the move of the industry to the Micro USB port (both the cell phone industry - minus Apple - and followed by commodity electronics like the Kindle) based on the FCC's "recommendation", all of the various vendors had to learn how to deal with that change effectively. To build a quality port, to give it adequate rigidity, and to make design choices like do we sacrifice serviceability in order to gain a more solid and integral charging port?

A great example of this in the marketplace is ASUS. Some of the early ASUS tablet models used a charging port which was connected to the mainboard via a ribbon cable. The upside is that just the port itself could be replaced, the downside is that if the port itself is not well-integrated into the case itself, you have the opportunity for either the port itself to be damaged, or for the port to become loose, making the end-user experience "finnicky" because it appears to unplug itself even though the external cable doesnt appear to move.

ASUS moved to a systemboard integral charging port with the ASUS Transformer Prime. Once they did so, they had the opposite problem. The charging block was still a piece of crud and then if - as happened to me - your charging port becomes damaged, thats enough to "total" the entire device. Replacing the charging port means replacing the ENTIRE mainboard, which on that model is more than the cost of the original unit when labor is considered. Screen damage could be overcome but charging port damage could not.

So you saw an evolution in the way that the Kindle Fire HD port was integrated into the device as well.

You can see some of the early teardowns of the device:

Kindle Fire
http://www.ifixit.com/Teardown/Kindle+Fire+Teardown/7099/1

Kindle Fire HD
http://www.ifixit.com/Teardown/Kindle+Fire+HD+Teardown/10457/1

In this design, they went through several iterations of things like the power button and the charging port. Hopefully you will find newer devices are more reliable in this regard, but if you look at the two links from ifixit, you can see how the design of several different components being "tied into" the device changed between the Kindle Fire and the Kindle Fire HD from just such evolutionary changes.

I realize this doesn't fix your charging port, and hopefully Amazon will take care of you, but putting side the odd lemon unit at least you can understand why you may have problems with yours but a lot of other people are saying "Gee, I never had that problem."

(One other thing to remember genuine broken units occur. Even if the error rate of a single broken unit getting past QA is 0.02% or something ridiculously low, that's a few hundred broken units in every million, and there are millions of these things out there.)

Posted on Aug 27, 2013 12:58:33 PM PDT
klokk says:
So my kindle fire should only last a year?

In reply to an earlier post on Aug 27, 2013 1:01:34 PM PDT
Last edited by the author on Aug 27, 2013 1:02:28 PM PDT
My first generation Fire is 2 years old now, living happily, with one of my DILs. It works just find.

My K2i, purchased in November of 2009 is also working perfectly, living at my 82 year old mom's house.

In reply to an earlier post on Aug 27, 2013 1:09:09 PM PDT
So your Kindle Fire should have extended coverage which you chose not to purchase?
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Discussion in:  Kindle forum
Participants:  45
Total posts:  74
Initial post:  Aug 2, 2013
Latest post:  4 minutes ago

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