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Customer Discussions > Kindle forum

Kindle screen problems

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Showing 1-11 of 11 posts in this discussion
Initial post: Sep 11, 2012 5:57:35 AM PDT
Our Kindle Keyboard is about 1 1/2 years old and the top portion of the screen just shows black. Otherwise the unit still seems to function normally. The audio can be used to navigate for some functions, but, obviously, using the Kindle as a reader is impossible. I'm looking for possible ideas about how to fix the problem before sending it in for replacement. Thank you!
Kara in TN

In reply to an earlier post on Sep 11, 2012 5:59:41 AM PDT
If your screen is not working, your best bet is to contact Amazon directly. That's not an easy fix unless you are good at fiddling with electronics. :) Good luck!

In reply to an earlier post on Sep 11, 2012 6:02:16 AM PDT
Bufo Calvin says:
Kara, sorry to hear that!

It sounds like your Kindle's screen has failed...I've had that happen. I would contact Kindle Support...they can help you troubleshoot and suggest next steps. If you don't like want to use their suggestion, then of course, you could try something else. I'd generally start with them: it's always been a pleasant experience for me.

You'll see a

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Posted on Sep 28, 2012 7:59:34 AM PDT
Last edited by the author on Sep 28, 2012 8:01:29 AM PDT
I have had exactly the same problem and, surprise, surprise, shortly after the warrenty expired. I contacted kindle support who, very kindly offered me my same model (keyboard) for the discounted price of USD 158. Seeing as I live in South Africa, it means a total of over USD 200 once import duties are taken into account. What a rip off! There is no way I'm paying USD 200 every year! The local importers of the device informed me that they stopped importing the keyboard as they had to continually deal with e-ink issues and now Amazon wants me to fork out again on a problem that is likely to re-occur in a year's time! Rediculous!
Extremely dissatisfied!!!

Posted on Sep 28, 2012 8:20:02 AM PDT
I doubt the screen failed. For me, it happened when I dropped my Kindle. Others have reported it happens when they sat on it or their St. Bernard stepped on it.

When I broke my Kindle I contacted Kindle and they sent me another will a slightly reduced price but as a replacement they got in to me with no duty or tax at the border and they paid the shipping. Of course, surprise, surprise, being polite helps.

In reply to an earlier post on Sep 28, 2012 8:36:44 AM PDT
Thanks for letting us know. We appreciate your input. We will take this under consideration.

In reply to an earlier post on Sep 28, 2012 8:39:36 AM PDT

That is all.

In reply to an earlier post on Sep 29, 2012 1:24:14 AM PDT
Hi Patrick, thanks for the feedback...makes me feel more optimistic that Amazon will respond more favourably to my situation. I guess there are 2 things that rankle: 1) that the SA importer of Kindles no longer sells this model as they had so many problems/ returns - yet Amazon refuses to take this into account, 2) that the Rand-Dollar exchange rate is so poor, so makes it REALLY expensive to buy a new Kindle. Ps. Just to confirm that I was in no way rude, angry yes, but not rude, so your suggestion of being polite was already the case. Pps. You son't indicate whether your Kindle was in warranty, am assuming it was?

In reply to an earlier post on Oct 31, 2012 1:25:27 PM PDT
Ayla Adobo says:
This also happened to me. I purchased a Kindle for my daughter. One day I was reading for about 30 minutes, turned it off to run errands, and when I returned and turned it back on the screen had lines through it and did not work. I did not drop the phone or have it near water. It was just sitting on the table all by itself. Of course, we had purchased it a year and a half before, so the warranty expired. I contacted Kindle and they offered to sell me a refurbished Kindle for $129.00 or a regular Kindle for $54.00. VERY DISSATISFIED! Seems to me from my research that a lot of people have experienced this problem. It is not acceptable. I will go back to hard books - they last forever!

In reply to an earlier post on Oct 31, 2012 1:43:46 PM PDT
"Seems to me from my research that a lot of people have experienced this problem."

Did your research indicate how many people have NOT had this problem? It's not a complete picture unless you have all the numbers. A "lot" of people may have experienced this problem but perhaps 1000 times more people have not had the problem. That would be .1%, making it a pretty small problem.

Posted on Nov 7, 2012 4:07:44 PM PST
CJH Fl says:
I have had 2 Kindles where the screen grayed out. I contacted Kindle help both times using the "Call Me" option, after a brief Q&A period Amazon replaced both free of charge. They never asked how long I had it, one unit I had for 1 1/2 years. It can't hurt to try. They know there is a screen problem but they don't want to hear it from every reviewer.
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Discussion in:  Kindle forum
Participants:  10
Total posts:  11
Initial post:  Sep 11, 2012
Latest post:  Nov 7, 2012

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