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Customer Discussions > Kindle forum

ESP Emporium special offer?

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Showing 1-25 of 41 posts in this discussion
Initial post: Nov 14, 2011 3:10:54 PM PST
MamaSylvia says:
I can buy a $25 voucher for this for $12 on my KSO today, and I love black tea, but I've never heard of this company and their product descriptions are scanty to say the least. Has anyone used them? What did you like or dislike?

Posted on Nov 14, 2011 3:30:03 PM PST
MamaSylvia says:
It also looks like this is not limited to KSO owners, here is the link:

In reply to an earlier post on Mar 25, 2012 6:29:37 AM PDT
artaxerxes1 says:
My boyfriend bought me a $25 voucher for ESP tea off his Kindle. When I went to the site to buy the tea, I found that the voucher had to be used all at once (i.e. you couldn't apply the balance to another item), so I found a product that cost $25 and paid $7.50 on top of that for shipping (you weren't allowed to apply the money on the voucher toward shipping). Knowing I wouldn't be able to sign for the package, I left instructions that it be left outside my apartment. Two weeks later, I got an email saying the package could not be delivered because no one was there to sign for it and that it had been returned to the sender. When I emailed ESP, they told me that it would cost me $14.55 for them to mail it back. I was appalled at the idea of having to pay $22 (7.50 + 14.50) merely to receive a GIFT for which my boyfriend had ALREADY PAID $25! On top of that, when I asked that the money simply be refunded, I was informed that I somehow owe THEM an additional $2.50 for handling fees! Conveniently, this all adds up to approximately $25, which was price my boyfriend had already paid for the voucher itself: the tea would end up costing TWICE the amount for which it was advertised. DON'T BUY A TEA VOUCHER FROM YOUR KINDLE! IT IS A SCAM!

Posted on May 2, 2012 12:40:50 PM PDT
I too was dissatisfied by the ESP Tea deal. I didn't buy mine from a kindle, however, I purchased it off of a regular computer. I was not happy to learn that i had to use my entire voucher towards my purchase (excluding shipping) then i had to pay shipping on top of that. Had I known this I would not have purchased this "deal"...I only bought it because I thought I could score some tea at price cheaper than Teavana. Luckily my girlfriend was home to sign for the package, so it wasn't returned to sender. We have yet to brew any of it, I'm hoping their teas at better than their "deals".

Posted on Jul 2, 2012 1:02:10 PM PDT
Chris Meelia says:
Similarly poor experience. The voucher was only good for loose-leaf teas or samplers, nothing else, and the pricing on the site for these items is very high. Some of the sale items are a bit more reasonable but 8 out of 10 sale items were "out of stock." Also, free shipping only applies AFTER you spend up to your voucher. Disappointing to see the shipping cost go from $0 to $7.95 just by entering a voucher. This just felt like a rip-off... limiting voucher items to expensive items on the store, having 80% of sale items out of stock and charging shipping because I'm using a voucher (while non-voucher users get free shipping). Vouchers are supposed to entice new customers, not penalize us for trying a new site. 28% of the cost of my order was for SHIPPING... c'mon people, we're talking about TEA here (not very heavy/expensive to ship). Needless to say, I won't be going back to ESP Emporium ever again and I will be very skeptical about using AmazonLocal again. Shame on you Amazon for suckering me into this. Fool me once...

Posted on Jul 2, 2012 1:09:12 PM PDT
I think I'll stick with Adagio, thanks.

In reply to an earlier post on Jul 2, 2012 1:22:11 PM PDT
Chris, Amazon has very little to do about this. ESP Emporium paid for the advertising and Amazon but the ad up. Amazon is not responsible (no more than a paper is responsible) for how a company honours the ad. In fact, if Amazon refused to accept the ad (without valid reasons - ie promoting something illegal), ESP could have sued.

In reply to an earlier post on Jul 2, 2012 1:40:37 PM PDT
Chris Meelia says:
Amazon is REQUIRED to accept the add? Really? That just isn't true.

Amazon has everything to do with this... otherwise it wouldn't be called AMAZON Local. If Amazon is going to put their name behind something, they should make sure loyal Amazon customers don't have a lousy experience. Apparently I'm not alone. I think Amazon is great. I think Amazon Local is LOUSY. I'm just sharing my experience. If you had a good experience with ESP Emporium, or Amazon Local, share it. Just spare us the "Amazon has very little to do..." excuses though. If I have a lousy experience on AMAZON Local, I'm blaming AMAZON.

Posted on Jul 19, 2012 1:49:43 PM PDT
Last edited by the author on Jul 19, 2012 1:53:01 PM PDT
K. Chavez says:
I ordered the sea of blossom tea sampler and it ended up being flavoured tea. Didnt say that in the description. Grosse. But delivery went great,package was left by front door like instructed.

Posted on Oct 26, 2012 7:13:50 PM PDT
Last edited by the author on Oct 26, 2012 7:23:36 PM PDT
Eric D, says:
Purchased voucher to get $35 worth of tea for $15. In short, it's not worth it.

You'll find that most, if not all of ESP Emporium's teas come from a bulk wholesaler (Dethlefsen & Balk). From my experience, their loose leaf teas tend to contain some added artificial flavoring. Even plain old Japanese sencha green tea contains added flavoring!! I just can't imagine why they would even do that (maybe to hide the poor quality of their tea???).

Further, if you do a simple search online, you'll find that the retail prices for many of the teas at ESP Emporium have a 50% to 100% mark-up over other online retailers, so the value proposition from the Amazon Local offer is significantly, if not completely negated, in my opinion.

Also, ESP Emporium states that you get free shipping with a purchase of at least $45. However, let's say you use the entire promotional value of the voucher ($35) on a single purchase. NONE OF THE VOUCHER VALUE will count towards determining whether or not you get free shipping. Thus, you would need to spend an additional $45 beyond the promo value just to qualify for free shipping. And since you'll be using the voucher, you won't be able to apply any additional discounts to that extra $45+ in purchases should you actually choose to make any such additional purchases. Assuming you only spend your voucher value, you'll likely find yourself shelling out at least $7.95 for shipping & handling.

In light of the above, together with the comments made by other posters, I would STRONGLY RECOMMEND AGAINST anyone purchasing this Amazon Local voucher or purchasing teas from ESP Emporium. Quality wise, there are much better options for tea available. Value-wise, you're really not getting that great of a deal with these vouchers.

Posted on Nov 13, 2012 2:42:30 AM PST
P. Stein says:
I went to the link from Amazon. Thought it was an Amazon connected link, not an add. The selection was very limited, and there a just a few reviews, each with wonderful ratings. Got suspicious. I googled this company, and the results brought me here. Glad I read these comments. Fortunately, I just ordered $60 worth of tea from Teavana. Slickdeals had a 25% off coupon last week, with free shipping over $ 50. Applied to everything. Afterward, I walked to my Teavana store, told my usual salesgirl, that I ordered from Teavana online. She said the stores would honor the code. So - I splurged for the Breville Tea maker ($ 249 less 25%). Not necessary, but a fun thing to do when there is a good coupon savings.

I will not be buying from ESP Emporium.

Posted on Nov 13, 2012 2:47:13 AM PST
P. Stein says:
Update. I just checked Amazon again. The way it shows on Amazon, it is not an ad, but shows up similar to 3rd party marketplace vendors. Listed as local deals. Haven't seen that before. An Amazon credit card and subscribe and save shows up on the page. Is Amazon sanctioned.

Posted on Nov 13, 2012 2:53:47 AM PST
P. Stein says:
Update. Just noticed that this chain specializes in discount coupons. From groupon to everywhere else, their big discount coupons can be found everywhere. Says a lot about their product. Don't see that with Teavana. The 25% slickdeals coupon I mentioned was for Teavana's 15th anniversary. At least that's what the salesgirl told me.

Posted on Dec 31, 2012 9:17:41 AM PST
J. Stotts says:
I recently purchased the Amazon voucher 35$ for 70$ worth of tea and free shipping. I had fairly low expectations but was pleasantly surprised. They had a fair selection of organic teas and the ones I received were outstanding. The shipping was remarkably fast and the prices (even without the discount) was better than I could find locally. All in all, I will order from them again. In regard to former reviews, I think they are valid. I did order a tea that was a blend and it did have added flavoring. That said, when reviewing the website, it did state this in the tea's specifications (had I read more carefully).

In reply to an earlier post on Jan 6, 2013 2:01:57 PM PST
satchmo bob says:
I am able to agree with J. Stott's review of ESP. I also purchased the 35$ for 70$, and I also wasn't sure what to expect, as I generally shop at a local tea shop. The prices were about the same as the prices at my local shop, and they had quite a wide variety of teas to choose from. They had great descriptions about the flavors, and they all tasted just as described. It was free shipping after 50$, which was easily met with the 70$ voucher. I happen to drink a lot of tea, so this voucher was ideal for my tea drinking needs. And not only that, I was very surprised about how good the tea was. I will continue to shop at my local store, but if another voucher like this one for ESP appears again, I wouldn't hesitate to utilize it. It definitely met my needs.

Posted on Mar 2, 2013 12:27:36 PM PST
Lcutter says:
I am a huge tea drinker and have purchased many teas from Amazon. This voucher sounded interesting, so I purchased the $35 for $70 worth of tea. I then went to the ESP Emporium site and chose the products I wanted, totalling $71.25. Product only. Every time I copied and pasted the voucher code to the coupon box, I got a message. "Minimun amount not met." Then I came across these comments. Wish I had read them before purchasing! I e-mailed Amazon Local, but when I didn't hear from them after several hours, I called. The rep said that it would take 3-5 business days to investigate this problem. I felt that was just too long to wait. I asked for a refund, and Amazon readily agreed. I think I have learned my lesson. Won't be purchasing any deals that sound too good to be true.

In reply to an earlier post on Mar 2, 2013 2:23:34 PM PST
Last edited by the author on Mar 2, 2013 2:24:08 PM PST
P. Stein says:
One word.

Go to Teavana. They have great specials. Run periodic family and friends. Last post Christmas sales were incredible. Up to 80% off on a lot of the favorite teas.
Gave me an opportunity to try many different flavors. I'm ready to order big next post Christmas. Since a Teavana opened near my condo, last summer, we spent $ 500 between the store and online. $ 200 of that was the Breville electric teamaker, which we enjoy using. The sugar is a real treat. Their regular prices are very high, their clerks pushy, and it's virtually impossible to stop the clerks from piling more tea than you want in the bag. "Do you want a pound of this?" "Wouldn't that be $ 160?" " Yes." Ordering online gets you exact resealable 2 oz pouches.

Posted on Mar 8, 2013 3:19:15 PM PST
Alexanderos says:
I had a very negative experience.
Purchased $70 coupon for $35
Teas are seriously overpriced to start with. I visit tea markets in China Town (NYC) and the pricing is about 50% less on fine teas and 75% less on herbal teas.
Obviously ESP marks up the price so they can run these deals for 50% off and send you 40% off coupons with your order...

NOW about the tea: One of the teas I ordered was " TOP FANCY OOLONG" described on they site as their top quality oolong.
I have been drinking fine Chinese and Taiwanese oolong for over 15 years (and can tell a good one from a mediocre) The one I got from ESP was simply undrinkable. It tasted like Lipton tea bag tea. I tried different temperatures / different quantity and different infusion timing all resulting the same low end- shelf old -black tea taste.
The tea was priced at $36 for 50 gramms. Which is $324 per pound. For Example the finest tea at Ten Ran Market wound sell for $150 per pound.

So I though perhaps they made a mistake and sent something else instead. So I contacted their Customer Service. Reply was very Rude with a link to Return Policy which is: (copied from their site:)

Return and Refund Policy

We want you to be happy with all the items you ordered, and will gladly accept back any item that was purchased within 7 days of receipt that you do not wish to keep, with the exception of tea.
Tea or Food related products are not refundable, due to constraints put forth by the Health Department, the possibility of product tempering is an unsafe health risk, all product must be discarded and never be resold. Unfortunately, we do not cover the cost of shipping the unwanted items back to us. Please contact us via email and indicate the items you wish to return to us.

PLEASE NOTE: If you return your product for any other reason other than damage or company error, we will gladly assist you with a refund for these items less a 35% restocking fee. No refund will be made for shipping charges.

There you go:
1. Overpriced Product, Low Quality, Rude Customer Service as I was told: "it just might be not your cup of tea" , no returns , and if you buying anything other then tea a 35% restocking fee.

I wonder why Amazon keeps promoting this place.....
Avoid !!!

Posted on Mar 17, 2013 12:51:28 PM PDT
Last edited by the author on Mar 17, 2013 12:53:59 PM PDT
Tea_Lover says:
Wow, I must have wondered into a wrong discussion forum, I Love ESPEMPORIUM. All of your gripes are seriously over exaggerated.
I also bought their coupon, but only once since they always provide me with their own return customer sales, plus they have exclusive coupons they send you with every package. P. Stein, as far as them having coupons (now I am just guessing, but...) they are obviously not a corporation like teavana so they need better exposure; I tend to buy things with help of coupons online, and as long as you know what you are getting yourself into and not impulse buying things you can strike a gold mine, I think. So I don't see that as a negative at all.

Now someone mentioned low quality of tea, A. Gitin., that sucks you had a mediocre experience I also bought herbal tea that wasn't for me, but my grandma loved it. It just shows that some tea is not for you, and it is truly hard to compare to what you already had. For example I like original black tea, always had, I have been drinking bagged tea for years (grew up on it). However when I saw a deal for ESP Emporium, I gave it a shot. I started with what I knew several blacks and two greens. My first purchase way in 2010 proved to be a binding contract, I know my 3 or 4 top favorites and I always reorder them, and occasionally I get one or two different flavors just to mix it up. Btw I had Top Fancy Oolong and I liked it, but in your defense I haven't had 15 year experience drinking similar teas. I guess I am seeing their point, teas a subjective product like everything else, just have to find your cup of tea. My advise start with something you, btw they have a ton of blog posts on how to brew different teas just saying (I used to overboil my green tea).

Return policy I have no clue about, I never tend to return grocery products. I always enjoyed their product. Also whenever I buy Premium teas I am very careful about how I brew them, I read the instructions, and voila it worked every time. And as far as price, Idk I see them competitive with other guys.

Overall I guess I went on a small rant, I just couldn't believe some people had mediocre experience. I love everything about drinking teas, and I feel like it brought me closer to my friends and family; it is such a cool ritual: you say want some new tea I just purchased, and we all sit down and end up drinking tea with sweets and talk for hours. I guess I just have a lot of pleasant memories over tea. And ESP emporium always provided me with a good cup of tea to share with my friends and family.

Posted on May 19, 2013 3:08:04 PM PDT
ESP Emporium is very rude and unprofessional. I once purchased a Groupon for them and when I asked if my Groupon value of $25 could be applied towards my purchase to get free shipping, I was called a whole bunch of mean names. I posted a Yelp review but the retailer appears to have removed their Yelp site since they received several negative reviews there. I was rereading my Yelp history and found my post there so I will copy it here:

This online business has really rude customer service. Independent reviews of its teas are difficult to find online as this e-tailer only links facebook "fans" to a tea review website where ESP Emporium is an advertiser. Additionally the e-tailer frequently deletes/removes unfavorable (truthful) comments on its facebook wall in order to paint a postive false image of the company and its products. When I posted a question on its Facebook wall, I was spammed by internet trolls who claimed my inquiry was hysterical and ridiculous. ESP Emporium in return, "Liked" these comments. This is a very unprofessional action and reflects really poorly on the type of business this is. The individuals who responded negatively appear to have a personal interest or are employed by this company and have never refuted such claims. I would not do business with a merchant I do not trust and would much rather pay a higher price to ensure I receive quality customer service and quality products from retailers such as Teavana.

Posted on Jun 11, 2013 8:00:54 AM PDT
Chris Finke says:
I tried to use my $70 voucher for loose leaf tea and I am getting a message "minimum order not met" and my shopping cart says $73.50. If my shopping cart says $68.70, the message I get says "must add $1.30 to redeem".

Posted on Jun 11, 2013 8:39:26 AM PDT
You probably need to purchase $70 before tax and shipping is added, hence the need for the additional $1.30.

Posted on Jul 29, 2013 9:50:53 PM PDT
Trina Z says:
I have purchased two amazon local deals from ESP and I have made other purchases. I have had dandy experiences with their products. Some teas I like, others I don't. I've even purchased the same type of tea from ESP and two local tea shops in my city and find they taste the same.

Posted on Dec 12, 2013 5:57:52 PM PST
[Deleted by the author on Dec 27, 2013 9:28:59 AM PST]

Posted on Dec 12, 2013 6:43:11 PM PST
Tea_Lover says:
I honestly have hard time hearing all of these complaints all the time (I am subscribed to this thread), they are cut and dry company, they sell tea (GREAT TEA, in my opinion). I ordered through amazon once, and the rest I have been using their website and only their specials (which are competitive with the big boys and they appreciate the return customers, even gotten few samples w/o asking and hand-written card for my bday). But once you make a habit of buying everything (not only esp but other sellers) through coupons/groupons you will keep on having these hiccups.

Here is what I know:

Growing company (I like supporting small business, especially mom and pop shops)
Great return customer specials
They always have been prompt and courteous to me
They had few kinks along the way, but everything always got resolved within 24hours for me
And Lastly Great Tea, you are not buying a one-size fits all here, tea is a highly subjective product, I had teas I wasn't too fond of, but that's life.

McDonalds of tea companies
Does many things right, good product, decent specials, but this is a corporation now
I don't much beyond their shops in malls, they are good but last time I had green tea it wasn't prepared right, and was way too watery (not enough tea brewed in my opinion)
But it is a shop review not online

Btw I am not a huge reviewer, I occasionally buy things from Amazon because of reviews, and what pisses me off are these unreasonable NEGATIVE reviews, like people do not know that things break and wear out, or not always taste great, I have made few purchases on mediocre reviewed items that turned out to be great. All I see a lot of remorse-buyers, stop trying to get everything for free or ultra-cheap, good tea will cost money. Read articles, learn about what you about to buy, and make educated and calculated decisions (read the fine print), and when you know you did all that then contact customer service.

I hate to see a small starting out company being trashed because some people not willing to read terms of coupon or deal, nothing in life is free. At the end of the day just relax and drink some good calming tea.
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Discussion in:  Kindle forum
Participants:  29
Total posts:  41
Initial post:  Nov 14, 2011
Latest post:  Oct 24, 2015

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