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Download Failed

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Showing 1-7 of 7 posts in this discussion
Initial post: Apr 19, 2012 8:30:38 PM PDT
George says:
When I first got the Kindle Fire, I was able to d/l some free apps out of curiosity. Now when I try to d/l an app, I get a "download fail" message. The only thing I can think of, is I changed my wifi security setting from WEP to WPA. Would this interfere with an app download?


In reply to an earlier post on Apr 19, 2012 9:18:57 PM PDT
Last edited by the author on Apr 19, 2012 9:19:12 PM PDT
A. Dietz says:
Can you connect to the web through the browser? Can you download books or stream movies? If so, the change in security settings isn't the problem. If you can't do anything web related, then yes, that might be the problem.

Posted on Apr 20, 2012 7:14:38 PM PDT
George says:
Yes. Everything else works fine. I can browse the web and purchase books. Just unable to download apps. Seems I'll have to live without this feature. It would be nice if some error code was generated as to why. 'Download Failed" doesn't give much insight. Technology can stink sometimes.

In reply to an earlier post on Apr 20, 2012 7:31:43 PM PDT
Jamester says:
I had the same problem with an app. CS gave me some line about the app no longer being sold, so I can't dl it even though I already purchased it. Seems like a glitch they don't want to own up to.

In reply to an earlier post on Nov 20, 2012 1:14:02 PM PST
I. Simon says:
I also replied to another post before I found this one. Anyway I went into my web browser and went into settings and checked optional encryption. Now everything seems ok. Hope this helps you too.

Posted on Jul 22, 2014 10:44:52 AM PDT
Juanpisvera1 says:
help me, muy problemas is exacyli thi

In reply to an earlier post on Jul 22, 2014 11:14:41 AM PDT
You are talking to other customers here - not Kindle support. We would need to know exactly which Kindle and exactly what you can't download (everything, books, apps, etc). Exactly what have YOU done to troubleshoot the issue (hard reset, reboot, etc)

You can always contact Kindle support by clicking on help at the top and bottom of every Amazon page. Follow the prompts to customer service.
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Discussion in:  Kindle forum
Participants:  6
Total posts:  7
Initial post:  Apr 19, 2012
Latest post:  Jul 22, 2014

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