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Kindle Fire not charging


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Showing 1-25 of 44 posts in this discussion
Initial post: Aug 12, 2013 9:39:18 AM PDT
L. Haynes says:
I bought my Kindle Fire almost 2 years ago. I have had to have it replaced for a charging issue (the mechanism was loose and wouldn't charge). Amazon was very nice in the replacement process. Now the problem has happened again on my replacement. The same exact problem. After contacting Amazon and explaining the problem, I was told that my warranty has expired so they can not replace my Kindle Fire. They offered me a discounted rate on a new one.

I am very disappointed. Why would I spend more money on a product that has broken twice for the same thing? I told them that I wasn't asking them to send me a replacement for something I did to break the device. I just wanted them to replace a product that they knew had a defect from the manufacturer.

I have enjoyed my Kindle Fire but after being told that they couldn't do anything to help me except offer the discount rate, I am no longer a big fan of the Amazon Kindle customer service people. If anyone else has had this happen, please let me know. I would love to know who many other people this has happened to.

In reply to an earlier post on Aug 12, 2013 9:45:09 AM PDT
Mike says:
Grab the discount and run! Do you think other tablet makers will offer you a discount on a replacement once the warranty expires? AFAIK, only Amazon will do that.

In reply to an earlier post on Sep 1, 2013 4:09:46 PM PDT
lynnw says:
My mother is having the same problem. Warranty is up and it looks like one of the prongs on the charging mechanism got pushed up too far into the device. I've seen numerous people on here with this problem!

In reply to an earlier post on Sep 1, 2013 4:11:52 PM PDT
JES says:
Contact customer service. What do you expect other customers to do for you?

Posted on Sep 1, 2013 7:52:51 PM PDT
Retired EE says:
Unfortunately it has to be repaired or replaced. check out the links below. Copy and then paste the links into your browser.
http://www.amazon.com/forum/kindle/ref=cm_cd_search_res_rm?_encoding=UTF8&cdForum=Fx1D7SY3BVSESG&cdPage=1&cdSort=oldest&cdThread=Tx180QFIDOMLSX3#Mx2EQQXRZ8ZVNP0

http://www.amazon.com/forum/kindle/ref=cm_cd_search_res_rm?_encoding=UTF8&cdForum=Fx1D7SY3BVSESG&cdPage=1&cdSort=oldest&cdThread=Tx2EZ21RRI6093L#Mx2EV9IKLMFMO5N

In reply to an earlier post on Sep 1, 2013 8:54:09 PM PDT
I have the same issue. I had three of the 1st generation Fires. One stopped charging and was replaced with no problems. Now, both of the other two Fires have stopped charging. I was told that it is a known issue and I was basically offered a $30 discount on new ones. Really? A known issue with a product and you offer a tiny discount toward the purchase of a new one?

In reply to an earlier post on Sep 1, 2013 9:28:24 PM PDT
Mike says:
It seems like a good deal, Arthur!

In reply to an earlier post on Sep 1, 2013 10:09:55 PM PDT
Last edited by the author on Sep 1, 2013 10:11:24 PM PDT
Jazzy_Jeff says:
Yup, read the warranty. It covers defects in materials and workmanship which is what we are talking about here. If you expect it to be covered longer than the warranty period then purchase an extended warranty.

Posted on Sep 1, 2013 10:39:44 PM PDT
You can look on eBay for many repair service that can re-solder the charging port for you. They charge between $25-35 for the repair.

http://www.ebay.com/itm/221253049436

http://www.ebay.com/itm/171078978845

http://www.ebay.com/itm/181200414181

In reply to an earlier post on Sep 1, 2013 10:45:13 PM PDT
A good deal? It was an inferior product - a lemon.

In reply to an earlier post on Sep 1, 2013 10:46:43 PM PDT
For that same $30 you could just have them repaired, and have two working Kindle Fires.

In reply to an earlier post on Sep 1, 2013 10:47:22 PM PDT
Why would I go to eBay to repair an Amazon issue?

In reply to an earlier post on Sep 1, 2013 10:49:00 PM PDT
Do you want a working Kindle? Amazon has offered you what they can for an out of warranty product. If you don't want to take advantage of a discount on a new Kindle, and if you want a working product, spend $25 and have it fixed. The best repair services that I have found seem to be offered on eBay.

In reply to an earlier post on Sep 1, 2013 10:49:22 PM PDT
If I had broken them, but they are inferior products. Amazon should stand behind their products. One should expect a $199 product to last longer than a year and a half.

In reply to an earlier post on Sep 1, 2013 10:53:57 PM PDT
Last edited by the author on Sep 1, 2013 11:03:48 PM PDT
You have already been told by Amazon what they are willing to do, so you have your choices:

1) Do nothing.
2) Take advantage of the discount you were offered to replace your device.
3) Get your Kindle Fires repaired and have a device that should continue to function for years to come.
4) Continue to post here complaining about it, which will not help you in any way shape or form.

Posted on Sep 1, 2013 10:58:23 PM PDT
[Deleted by the author on Sep 1, 2013 11:01:01 PM PDT]

In reply to an earlier post on Sep 1, 2013 10:58:33 PM PDT
Actually, Ms. Rude Kindle Forum Pro,
Option 5) Get a customer service rep to agree that there is an issue and get the Kindle Fires replaced.

I choose option 5.

In reply to an earlier post on Sep 1, 2013 11:02:02 PM PDT
Well, I wish you luck with that. I hope you can get it replaced, but most of the 1st gen Fires are so far out of warranty, that the only option Amazon will offer is a discount. And Arthur, I'm not being rude, just frank. You wanted a solution and I provided you with one. Just because it was not exactly what you wanted to hear, does not make it "rude." This forum is not monitored by Amazon, only Amazon customers, so continuing to complain about an issue here in a customer forum is akin to beating your head against a brick wall.

In reply to an earlier post on Sep 1, 2013 11:05:39 PM PDT
I simply responded to someone's post and then to each of yours. I am not complaining. For the record. I was successful with option 5.

Posted on Sep 1, 2013 11:06:36 PM PDT
My son had the same problem. We found a local company to fix it permanently with a full year warranty on the part and labor. I would suggest you see if you can find the same in your area. My place bragged about fixing this common problem and making it a permanent fix. So far so good. There is a reason why they don't offer repair links on the kindle site and it would seem to be to make you upgrade yearly.

In reply to an earlier post on Sep 2, 2013 4:56:46 AM PDT
Jazzy_Jeff says:
Yes there was a problem with them. It was a problem with either materials or workmanship. The warranty took care of that for one year. Period....

In reply to an earlier post on Sep 2, 2013 4:59:03 AM PDT
Jazzy_Jeff says:
No, if Amazon posted links on the website for repair services that means they are endorsing them and then if you have problems with that company you would come back and complain to Amazon.

Posted on Sep 2, 2013 8:37:09 AM PDT
No the problem is amazon does not offer a repair through their company so it leaves you with only a replacement option which seems like a huge waste of an otherwise working product. My guess is every replacement purchase still counts as a sale to the powers that be.

In reply to an earlier post on Sep 2, 2013 8:55:50 AM PDT
I am having the exact same issue. My first Fire started to have charging issues. It was replaced, no problem. Now it hasn't even been a YEAR, and my replacement needs to be replaced, and they want me to pay for it.
I'm not happy with this at all. I don't feel we, the customer, should have to pay to replace a defective product. They should replace it, and fix the issue on the Fire.

In reply to an earlier post on Sep 2, 2013 8:59:33 AM PDT
No, the problem is that in spite of Amazon extending the warranty period, some people still can't comprehend that there has to be a cut-off. The problem is that once that cut-off has been met and exceeded, there will always be the entitled who want more, want it now and want it free. The problem is that the logical option of taking it to a local repair facility and paying thirty or so bucks to repair "an otherwise working product," is somehow not worthy of consideration by the entitled.
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Discussion in:  Kindle forum
Participants:  19
Total posts:  44
Initial post:  Aug 12, 2013
Latest post:  Sep 17, 2013

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