Customer Discussions > Kindle forum

Kindle Fire HD 7": Auto Brightness Not Working?


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Showing 1-14 of 14 posts in this discussion
Initial post: Jan 8, 2013 9:43:26 PM PST
Last edited by the author on Jan 8, 2013 9:45:28 PM PST
S. Kemp says:
I noticed on my Kindle Fire HD that regardless of ambient light in the room (pitch black, fully lit, etc.) the brightness of my screen does not change at all. I mean initially it'll change brightness when I tap to turn the function on, but after that it doesn't do a thing, almost as if it defaults to a middle brightness and stays there. Has anyone else experienced this with their Kindle Fire HD? Thanks in advance for any answers.

Posted on Jan 8, 2013 11:52:44 PM PST
Fud53 says:
Yes others have experienced this...a simple "search customer discussions" verifies this.

In reply to an earlier post on Jan 9, 2013 12:09:44 AM PST
S. Kemp says:
I've searched Google for hours and even this site for info but I can only find stuff for the first generation and the update relating to it which disabled the feature... but I cannot find any info on this HD model.

Posted on Jan 9, 2013 5:53:46 AM PST
S. Kemp says:
I finally contacted customer service. After making me return it to factory settings and doing this and doing that, they finally had this for a response. "Currently, the feature you're looking for is not yet supported on the device. That feature will be awesome though. I'll take note of this situation and forward it to our management. I'm sorry for the inconvenience this has caused you."

So it has the sensor built in and gives me the option to turn it on but my Kindle Fire HD doesn't support the feature? And one of the features they sell you on is the automatic brightness? That's false advertising then.

Posted on Jan 24, 2013 12:45:32 PM PST
F. Griffith says:
S. Kemp: Don't feel bad...a Google search brought me to this very thread, and a search here in customer discussions also only brought your thread up (for the Fire HD, that is).

I'm noticing the same thing. I don't like their answer though..."that feature will be awesome". As if they never thought about it before even though they advertise it.

In reply to an earlier post on Feb 17, 2013 3:32:36 PM PST
Last edited by the author on Feb 17, 2013 3:35:09 PM PST
Boogie says:
I have also contacted customer support on this issue and waiting for their response now. I got conflicting answers from them on this issue. One rep told me it does not adjust based on lighting conditions, so i asked then just what does "automatic brightness" actually mean..etc he did more research and then told me he was wrong and it has a sensor that will control the brightness based on room lighting conditions but mine does not change except when you 1st turn it on. Then is remains constant no matter what lighting condions. I spoke to another rep and he told me it only controls the brightness for the camera like when your on skype etc... I didnt buy that expanation so he opened a ticket.... to be continued pending their response ... hope this helps or at least does confuse more lol

Posted on Feb 28, 2013 8:04:32 PM PST
M. Bailey says:
I also have brightness problems as well, in addition to having the same issues as you I seem to notice the following:
1. Fud53 has wonderful insight, in France
2. When I put the brightness at the absolute lowest, it flickers constantly as if it is constantly trying to auto adjust. Soon as I brighten it about a quarter inch up the slide, it stops.

Posted on Apr 1, 2013 2:52:12 PM PDT
Amazonian says:
I have been using my Kindle Fire HD primarily as an eReader indoors and never noticed the brightness problem until I tried to read outdoors. Not only does the KFHD not auto-correct for brightness, it was still almost unreadable even after I manually adjusted the brightness to the maximum. Now I see from this thread that I am not alone in my observation. I am not a happy camper.

In reply to an earlier post on Apr 1, 2013 5:43:45 PM PDT
Last edited by the author on Apr 1, 2013 5:44:51 PM PDT
Boogie says:
Well needless to say,Amazon never got back to me on the auto brightness issue, strike one, this past Friday I called them on another issue my battery is not charging after 12 hours it only charged to 39%. The Amazon rep told me to charge it out of the case for a half hour and she promised to call me back in a half hour. Guess what, strike two ,she didn't have the decency to call back as promised. She even had me verify my two phone numbers so NO EXCUSES FOR THIS AWFUL SERVICE, AFTER I spent $369.00 on this lemon!!!

In reply to an earlier post on Jul 12, 2013 5:50:12 PM PDT
I am so mad because I cannot see the screen to read in the sunlight. The old black and white kindle was so much better for outdoor reading.

Posted on Feb 24, 2014 1:59:44 PM PST
Davembk says:
Seems we're on a hiding to nowhere with Amazon. Feels like there are more things on kindle that don't work properly than tbere are stars in space, and very little response from Amazon when reporting them.
Never mind, at least it sort of works.
Cheeky of them to sell a box that seems only half developed though

In reply to an earlier post on Apr 23, 2014 1:48:07 AM PDT
Wipe down from the top to the middle and you will get the menu for this !!!!

Posted on Jun 1, 2014 3:04:32 AM PDT
Last edited by the author on Jun 1, 2014 3:06:09 AM PDT
THANK YOU R. A. Chudley. I have fiddled with this Kindle brightness challenge of flashlight-in-the-face too long - trying to read at night without disturbing fellow travellor and not looking into a tool bright page.. Thankfully I kept reading down thru the comments to - voila! - your terse explanation on how to adjust brightness: from the top, swipe down the middle for brightness control.

In reply to an earlier post on Jun 1, 2014 8:05:25 AM PDT
[Deleted by the author on Jun 1, 2014 8:05:36 AM PDT]
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Discussion in:  Kindle forum
Participants:  10
Total posts:  14
Initial post:  Jan 8, 2013
Latest post:  Jun 1, 2014

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