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My Kindle keeps freezing in sleep mode, even after hard reboot


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Showing 1-25 of 44 posts in this discussion
Initial post: Dec 3, 2010 3:35:24 PM PST
R. Young says:
For the last week, my Kindle keeps getting stuck in sleep mode and won't turn on. I plug it in and charge it, but it still happens on a full charge. I've done a hard reboot (hold for 20 seconds) and it works, but then once I put it in sleep mode, it gets stuck there again. Any suggestions? : (

Posted on Dec 3, 2010 3:40:02 PM PST
Just Peachy says:
Which model?
If you have the K3 and the Amazon NON-lighted leather case. Take it out of the case and see if that fixes the problem. The hooks on that cover are metal and have been causing problems for some of us.

Posted on Dec 3, 2010 3:46:51 PM PST
The Artist says:
What do you mean by getting stuck in sleep mode? Nothing but the on/off button is supposed to work when it goes into sleep mode. You just flick the on/off button. Sometimes I flick it too quickly and it doesn't register with my Kindle, so I flick it again a little more slowly.

Posted on Dec 3, 2010 4:44:45 PM PST
R. Young says:
It is the 3G with the non-lighted cover....I will try taking it out.

Blaiz, it's odd because my on/off switch does not light when it happens. If I hold it to do a hard reboot, it takes me about 3 times before it lights and reboots...

Posted on Dec 3, 2010 5:33:45 PM PST
The Artist says:
I have a K2i, and I don't have a light that comes on. It either switches from screensaver to the home page, or it doesn't, in which case I have to flick it again a little slower.

In reply to an earlier post on Dec 3, 2010 6:02:48 PM PST
S. Eiler says:
I have the kindle3 and I have the same problem. But when it boots up it goes to the home page instead of the page in the book where you left off at. After you reopen the book that you were reading , you then have to sync it so it would get back to the page where you were at when you put it into sleep mode. So far Amazon is in the process of sending me my 4th replacement Kindle. I told them that they should just send me a replacement one every week and save me the trouble of calling in all the time. And for what it is worth, I did download and installed the latest software update which is 3.0.3 .

In reply to an earlier post on Dec 3, 2010 6:09:59 PM PST
A group of Kindlers with the non-lighted Amazon hinged cover have pretty much determined that the metal hinges are making a connection inside the K3 and causing the freeze up. The hinges appear to be plastic but they are metal painted black.

Posted on Dec 3, 2010 6:14:06 PM PST
The Artist says:
"But when it boots up it goes to the home page instead of the page in the book where you left off at."

Are you turning the Kindle completely off?

If that's not the problem, you should click on the Home button when you're finished reading. That saves your last page read. Of course, it will then open to the Home page.

Posted on Dec 3, 2010 6:19:18 PM PST
ShirleyKat says:
I wonder if any of the Amazon non-lighted covers work without causing this problem. I'm seeing so many of these posts that it seems like it may be time to recall those covers. Even more astonishing are the number of posts that say Kindle CS doesn't know about the problem. They keep sending out Kindles instead of asking about the cover. It seems to me that the first question Kindle CS should ask with any freezing or rebooting problem is which cover do you have.

I also wonder if any case, other than the Amazon case has caused these problems. I'll live with the corner straps on my K3.

Posted on Dec 3, 2010 6:29:36 PM PST
I'm on my second Kindle, and have had similar problems, including it turning on by itself. They replaced the first one, this one has the same problems, even with the software update. I have seen the green light come on many times, without having been anywhere near the switch. Often, when I pick it up to read, it has obviously been on, and is now parked at the "tree" kindle sleep screen. It forgets where I last was, so I have to make a note of the location each time I turn it off. It will reboot by itself, sometimes as it sticks turning a page; it will also reboot in the middle of a reboot. When I talked to customer service yesterday, I was told by the person I talked with that he had not heard of such problems - he checked with someone higher up, who checked with "the engineers". Supposedly "they" think it is a software problem and they will get back to me in a day or 2.
This is the Wi-Fi only kindle; a friend got the 3G one in the midst of my problems and hers has none of them.

It does not seen to help to keep if fully charged. A hard restart is not a fix, either.

I did not find the threads about these problems until after I talked to customer service, but I am doubtful about the "haven't heard of this problem" claim.

I do not believe it is a problem with the leather case, as I first had a neoprene case and thought maybe I was hitting the switch taking it in and out of the case, so bought the leather one. [Gave the neoprene one to the above friend, so it was not part of the problem, since everything is working fine for her.]

I have not figured out a way to make it do any of these things, yet can count on it having turned on and returned to the home page if I move it, especially putting it in a tote bag and taking it someplace - one big reason I bought a Kindle in the first place.

If they want to replace this one with another Wi-Fi only one, I am not sure I want it, unless they can guarantee these problems are fixed. I can read on it, but having to constantly find where I was is frustrating - not to mention the self-reboot in the middle of trying to read.

In reply to an earlier post on Dec 3, 2010 6:45:15 PM PST
Last edited by the author on Dec 3, 2010 6:46:24 PM PST
A.L.Vaughn - It sounds like you have an electrical short if simply moving the Kindle causes it to reboot.

Freezing and/or rebooting have been the most complained about issues on these boards since the K3 came out. It amazes me that CS still claims to never have heard of the problem.

I thought I had dodged the bullet having no problems for the first 6 weeks or so. Then I had a freezing episode. Everything was fine for about a month when I had another freezing episode followed a week later by a spontaneous reboot. By that time I had read this thread and was aware of the connection people were making to the non-lighted cover. I took my K3 out of the cover to inspect the hooks and when I put it back in, it immediately rebooted. I'm pretty convinced the hooks on the cover are causing a short.

Posted on Dec 4, 2010 5:31:55 AM PST
R. Young says:
I thought I "dodged" the bullet too, mine has had no real issues up until now. The non-lighted covers are not cheap...you would think they would replace them for anyone having issues. I like having the case on the Kindle, to protect it. But now I will have to remove it and see if the problem is fixed. If so, I will be pretty angry with Amazon for not addressing the issue.

I have not had the issue of the Kindle forgetting my page in the books....thank goodness. That must be frustrating to say the least.

Posted on Dec 4, 2010 8:19:28 AM PST
I've taken out of the case to see if that helps. Makes me nervous not to have a cover, but if that is the solution, I'll make one, I am probably not going to spend money for a third cover.

Posted on Dec 4, 2010 4:34:15 PM PST
R. Young says:
Let me know if it solves the problem for you. I will also try. But I can't see spending more money on a cover either. The one I have cost me $40 already.

Posted on Dec 4, 2010 4:47:46 PM PST
The Artist says:
If you find that the cover has been causing you problems, call Amazon and ask for a refund. They've refunded the price to other people.

Posted on Dec 4, 2010 4:53:58 PM PST
Dr Lilith says:
I'm glad I saw these posts. I've been having the same problem, for weeks now. My K3 freezes, then spontaneously reboots, and I lose my place. I have now compensated for this issue, by neurotically bookmarking every so often. I'd hate to have to go through the whole return process if it's the cover that's causing the issue...

Posted on Dec 4, 2010 5:37:34 PM PST
Last edited by the author on Dec 4, 2010 5:44:16 PM PST
b.w.b says:
I made a shim for the top hook on the cover from a thin piece of plastic, about the thickness of two business cards.
Cut a slit in it and slipped over the upper hook, then remounted the Kindle.
I was having eight to ten reboots/freezeups a day. Since shimming three days ago, zero reboots/freezeups.

Posted on Dec 5, 2010 5:56:13 AM PST
R. Young says:
I will see if my husband can do something like that too. Thanks for the idea BWB.

Posted on Dec 5, 2010 9:32:14 AM PST
Last edited by the author on Dec 5, 2010 9:43:42 AM PST
b.w.b says:
The upper hook extends too far inside the Kindle and causes a short, so anything that can be used to shim it out from the hook will work. I just happened to have a small piece of plastic of the correct thickness handy. You might try something like the plastic that holds a six pack of soda, although what I used was slightly thicker.

Posted on Dec 5, 2010 11:56:30 AM PST
I don't understand why anyone would pay $140 or $190 for a device, then $40 for a defective cover that needs "shimming" or "filing down" in order to work properly. There is no way I would rig something like that on a new device. I'd be talking to as many CS folks as I needed to in order to get my money refunded on that defective cover. Shimmed or not shimmed, it wouldn't come near my Kindle again.

It seems to me that some of the fixes, such as filing the hinges down, would void the warranty on the cover as well. So if it continues to cause trouble with your K3's, Amazon could easily refuse to refund them because they had been altered in some way.

Posted on Dec 5, 2010 7:06:06 PM PST
Last edited by the author on Dec 5, 2010 7:34:36 PM PST
b.w.b says:
To each their own.
I spent all of two minutes correcting the problem.
While you're talking to all those CS folks, boxing covers, driving to the post office etc,
I'll be reading on my Kindle,which will be in a cover that I like.

Posted on Dec 5, 2010 8:40:20 PM PST
Last edited by the author on Jan 16, 2011 7:32:30 PM PST
I have been having the same problem with my kindle3. They replaced my first kindle3 because it kept rebooting and locking up, and then it got to the point where it wouldn't even charge. I am now having the same problem with the new kindle3 they sent out, it keeps rebooting and locking up. I updated to the newer version 3.0.3 and still have the same problem. I talked to customer service and they said they have had reports that it could be linked to the cover. So I took my kindle out of the cover and I will see if that works, customer service will be calling me back in a couple of days to see if this works. I am very sad because I really like the case that I have and I really don't want a cover that you have the straps holding it in. Customer service said they would refund my money for the cover I have. Some posts have mentioned altering the hinges in which I would consider doing this If I knew how.
So I have since talked with Kindle and I was refunded the money for the cover and given an extra $25. Kindle/Amazon has been very good about trying to correct this issue.

Posted on Dec 5, 2010 8:46:48 PM PST
I've had my kindle 3G for less than 2 weeks and have had several freezes, both while reading and while in sleep mode. It starts back up just fine after a hard reboot but am worried about the future. I do not have a cover for it at all so that is not the issue. anyone have the same issue?

Posted on Dec 5, 2010 8:59:05 PM PST
Sounds like the cover... this is exactly what mine was doing. Call CS. They gave me a full refund (almost) and a $40 credit towards a different case.

Posted on Dec 5, 2010 11:09:56 PM PST
Sounds like the cover... this is exactly what mine was doing. Call CS. They gave me a full refund (almost) and a $40 credit towards a different case.
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Discussion in:  Kindle forum
Participants:  24
Total posts:  44
Initial post:  Dec 3, 2010
Latest post:  Aug 25, 2013

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