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Avoid Kindle HDX


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Showing 1-19 of 19 posts in this discussion
Initial post: Nov 21, 2013 11:26:45 AM PST
NY473 says:
Just bricked my third kindle hdx 7 inch 64gb. Every time it gets too loaded with videos (which is kind of the point of the device), it dies. I haven't sideloaded, rooted, or downloaded any apps from store. Just video. 1st one dead a month ago. 2nd one dead a week later. 3rd one dead last night.

AMAZON - what's your response???

Maybe it's time to go to engadget or gizmodo and get some articles printed discussing this...

Posted on Nov 21, 2013 11:29:37 AM PST
Cyndie says:
According to a post on another thread, Amazon has now been able to duplicate this issue on their end. Working in support for many years, I know that until you can reproduce a problem, it is difficult for the developers to fix it. Now that they can reproduce it, I expect a software patch to fix it sooner rather than later.

In reply to an earlier post on Nov 21, 2013 11:34:02 AM PST
You won't get a response from Amazon posting here. They don't even moderate this forum.

In reply to an earlier post on Nov 21, 2013 11:37:36 AM PST
If you want a response you need to contact them.

Click on this link and fill in the information. https://www.amazon.com/gp/help/contact-us/kindle-help.html
You may have to sign in. I would use the PHONE or CHAT options.
Do *NOT* use e-Mail.
CALL ME under the PHONE tab is great if available.
They will call you within minutes.

Posted on Nov 21, 2013 11:48:30 AM PST
T. Cook says:
"Maybe it's time to go to engadget or gizmodo and get some articles printed discussing this..."

Feel free to print all you want, maybe, if those articles exist, they mention a fix there.

In reply to an earlier post on Nov 21, 2013 11:56:25 AM PST
Dane Brooks says:
I know this is frustrating but I'm sure Amazon is working on a fix at this point. This issue has been clear document.
In the mean time either send your HDX back for a refund of just keep your HDX down to around 20 GB. Also if you haven't tried this yet update your next HDX to Fire OS 3.1.

My fourth HDX seems a lot more stable because I updated to Fire OS 3.1

In reply to an earlier post on Nov 22, 2013 8:06:39 AM PST
Same experience here. Am returning my second hdx 7 64gb unit today but am concerned about same experience cited here. Obviously there's a memory management issue with these units. Something that should have a software/firmware fix (hopefully sooner rather than later). Just a quick question: both my failed units had errors during initial setup routine...anyone else see this?

In reply to an earlier post on Nov 22, 2013 9:16:59 AM PST
Dane Brooks says:
On all 4 of my HDXs the update failed on the first attempt. That is the only error I had durring set up though.

In reply to an earlier post on Nov 22, 2013 9:21:43 AM PST
Very interesting...I don't know if this was the update routine or setup routine...was this during the initial setup? I assume it was from your response, Dane.

In reply to an earlier post on Nov 22, 2013 9:38:48 AM PST
Dane Brooks says:
Yes I think it's after you select your languge then it tries to update but each time it failed. One time I succesfully tried again. Every other time I had to finish setup and then update from the update now button in setup.

In reply to an earlier post on Nov 22, 2013 10:08:11 AM PST
Dane, to get to OS 3.1 did you have to manually update or was it doing so automatically?

In reply to an earlier post on Nov 22, 2013 10:37:13 AM PST
Dane Brooks says:
I did it manually on the first day.

In reply to an earlier post on Nov 25, 2013 9:40:06 AM PST
Dane, have you tried to go beyond the 20 gb level to see if OS 3.1 actually cures the symptom? Otherwise, is anyone prodding the Amazon Kindle people to provide a patch for this?

In reply to an earlier post on Nov 25, 2013 10:54:40 AM PST
Dane Brooks says:
No I haven't I've hung around the 20 gb limit but I love having this thing too much to risk it. I saw at least one person report that Amazon is recognizing the issue and is working on a fix. I plan to wait until the new year if my model of the HDX is in stock I'll call Amazon see if they still indentify this as a known issue. If not i'll see if I can brick it.

In reply to an earlier post on Nov 25, 2013 11:25:57 AM PST
Thanks for that...so the 20 gb limit is purely arbitrary...I'll keep it at that level as well now that I've received my 2nd replacement and updated to latest: 13.3.1.0_user_310079820 . Hope this corresponds to everyone's latest update as well...and see if other updates are forthcoming in the next few weeks...

In reply to an earlier post on Nov 26, 2013 11:46:33 AM PST
Dane Brooks says:
yes the 20gb is a guideline i just made up. If you have a 64 GB fire you'll probably be safe up to 30gb. I wouldn't risk it much further than that until another update goes through.

Posted on Nov 26, 2013 11:55:04 AM PST
I wonder if this is similar to the issue that the Nexus 7 has?

http://appleinsider.com/articles/13/06/18/googles-nexus-7-tablets-dying-early-possibly-due-to-cheap-memory

In reply to an earlier post on Nov 26, 2013 12:03:35 PM PST
Dane Brooks says:
I doubt it, unless every 64GB 8.9" has this bad memmory and it is much worse than just slowing things down. I have yet to find someone with an 64GB 8.9" HDX who has filled thier tablet past 43GB and deleted a downloaded video and not had the device brick.

Of course that could be because only people with issues some to the forum. But it seems like at least one user would come forward and say they don't have the issue.

In reply to an earlier post on Nov 26, 2013 12:20:30 PM PST
Last edited by the author on Nov 26, 2013 12:26:00 PM PST
If you read the article you would have known it is listed as a combination of a bug in Samsung's flash firmware (the Fire HDX uses a Samsung chip) and deficiencies in Android 4.1 and 4.2 (which Kindle OS 3.1 uses as it's foundation). The software fix was in 4.3 which is one version after the one Kindle OS is compatible with. And yes, the article does list reports that are "much worse than just slowing things down". It includes apps that don't work, constant crashes and reboots, and bricked systems. It also mentioned that the issue extends to Asus devices as well.
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This discussion

Discussion in:  Kindle forum
Participants:  8
Total posts:  19
Initial post:  Nov 21, 2013
Latest post:  Nov 26, 2013

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