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Customer Discussions > Kindle forum

Kindle Fire Froze

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Showing 1-25 of 36 posts in this discussion
Initial post: Nov 19, 2011 1:07:10 PM PST
grandma8 says:
Kindle Fire, Full Color 7" Multi-touch Display, Wi-Fi
My Kindle Fire just froze up, I don't know why?

In reply to an earlier post on Nov 19, 2011 1:11:11 PM PST
Mike says:
Hey Grandma8,

Mine has frozen as well. Has been this way for 40 minutes now. There doesn't appear to be any way to do a hard reset either. Does anyone have any ideas?

Posted on Nov 19, 2011 1:13:41 PM PST
Last edited by the author on Nov 19, 2011 1:13:51 PM PST
Try holding the power button for 20 seconds and see if it reboots. If it goes off, but doesn't come back on shortly thereafter, press the power button again.

In reply to an earlier post on Nov 19, 2011 1:15:03 PM PST
Mike says:
Hey Brian,

Thanks. That did the trick!

In reply to an earlier post on Nov 19, 2011 6:28:14 PM PST
Ann Bryant says:
Thank you very much! Mine froze up too....only been in use for 3hours, and had 58% battery and then just stopped....hope that doesnt happen too often.
other wise it is fun!

Posted on Dec 25, 2011 9:31:52 AM PST
kindle fire froze did press the botton for 20 sec then turn back on but still in the same mode with just the pix of kindle fire showing not doing anything else

In reply to an earlier post on Dec 25, 2011 9:54:13 AM PST
We have the same issue. Charged it, turned it on, completed the registration, it said it was downloading software update and then it froze with just the name on the screen " Kindle Fire". Have tried the hard reset, does not do anything other than display the name again.

In reply to an earlier post on Dec 25, 2011 9:58:06 AM PST
I have tried plugging it back in now the green light is in charging mode still nothing

Posted on Dec 25, 2011 9:58:07 AM PST
Wade Chandler, you are not alone, seeing the same issue on two devices

In reply to an earlier post on Dec 25, 2011 9:58:42 AM PST
J. Bagby says:
us too any solutions??

Posted on Dec 25, 2011 10:16:53 AM PST
on hold for support

Posted on Dec 25, 2011 10:24:02 AM PST
support says charging issue so far

Posted on Dec 25, 2011 10:30:47 AM PST
Cheryl says:
Having the exact same issue. Husband fully charged it overnight, registered it this morning, software update downloaded and it's been frozen ever since. Great gift for Christmas.

Posted on Dec 25, 2011 10:32:13 AM PST
it's a POS, that is why the iPad is so successful, "it just works"

In reply to an earlier post on Dec 25, 2011 10:34:51 AM PST
I am having the exact same problem with mine...still frozen after 3 hours

Posted on Dec 25, 2011 10:36:13 AM PST
Cheryl says:
Gotta say, my iPad worked great right out of the box. maybe I should have just spent the money and got him an iPad too. This thing is useless.

In reply to an earlier post on Dec 25, 2011 10:41:59 AM PST
J. Bagby says:
Does this mean we should charge until green light?

Posted on Dec 25, 2011 11:09:07 AM PST
Amazon is sending me a replacement

Posted on Dec 25, 2011 12:07:25 PM PST
Mine had "Kindle Fire" frozen on the screen, have not even been able to try it. Will be taking it back to the store tomorrow.

Posted on Dec 25, 2011 1:11:00 PM PST
J. Bagby says:
I went to this site: Clicked live chat and within about a 1/2 hour I had a new kindle on the way. Will arrive this week and I just have send the defective one back within 30 days of the new one arriving.

In reply to an earlier post on Dec 25, 2011 1:14:19 PM PST
C. Scilley says:
I would recommend that you keep it plugged in until it gets to 100 percent power. Let it do all of its updates before you do anything on it. Then you can use it while it is charging and plugged in. Also, I recommend charging it while it is on. It seems to charge better that way.

Posted on Dec 25, 2011 9:20:00 PM PST
B. DeLeon says:
Mine is doing the exact same thing; started up just fine, connected to WiFi, registered it, plugged it in and started download. Now it has been frozen on the startup screen since 10 this am. Been searching online for a solution, but no success on any suggestions I found. Back to the store tomorrow. Seems to be a widespread problem. Very disappointing!

Posted on Dec 25, 2011 9:33:56 PM PST
Im Ready to send this stupid Kindle flying..ughh..Frozen all daY..RUINING MY WHOLE NIGHT..thANKS cUSTOMER SUPPORT fOR nothing!!

In reply to an earlier post on Dec 25, 2011 9:35:01 PM PST

Posted on Dec 26, 2011 5:47:08 AM PST
We called support, they said that we had a problem with screen resolution....really.... they are sending us a new one. We left it charging overnight, just in case...still frozen this morning. Personally, I think their software update had a bug in it, otherwise why would it have worked until the update was installed?
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Discussion in:  Kindle forum
Participants:  22
Total posts:  36
Initial post:  Nov 19, 2011
Latest post:  Apr 24, 2016

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