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Customer Discussions > Kindle forum

It looks like battery exploded


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Showing 1-25 of 33 posts in this discussion
Initial post: Aug 19, 2012 7:21:16 PM PDT
Jim says:
I just picked up my kindle fire and it looks like the battery exploded. The battery is now to big to fit and has pushed the case of the fire open and broke the clips that hold the front to the back. Has anyone had this problem?

In reply to an earlier post on Aug 19, 2012 7:24:03 PM PDT
Dittie says:
Does it really matter if anyone else has had that happen or does it matter more that you get in touch with Kindle customer service so they can actually address it?

In reply to an earlier post on Aug 19, 2012 7:24:50 PM PDT
Anne Shirley says:
Wow. Have you had it in a hot car, or the sun? That would be the most likely cause, but it could just be a defective battery. I don't recall anyone having this happen, but I might have just missed it. Scary.

You need to call Kindle CS, and I think people would like to know the
outcome.

In reply to an earlier post on Aug 19, 2012 7:28:54 PM PDT
 Ann says:
You need to contact support. Click the 'Help' link at the top or bottom of any Amazon page, then press the 'Contact Us' button.

In reply to an earlier post on Aug 19, 2012 8:15:01 PM PDT
Last edited by the author on Aug 19, 2012 8:23:26 PM PDT
James, see this thread: http://www.amazon.com/forum/kindle?_encoding=UTF8&cdForum=Fx1D7SY3BVSESG&cdThread=Tx2D7JQGQBMB1L5

It pretty much describes what sounds like the exact same issue as yours that others on this board have experienced.

Edit to add that from what I've read on a few websites discussing this issue, using a charger/cord not specified for the Fire can be a potential cause for the battery to fail/expand/explode.

Posted on Aug 19, 2012 8:23:00 PM PDT
This is not too common, but it has happened. It's a batch of bad batteries. Amazon will replace it if you contact them.

Posted on Aug 20, 2012 6:09:23 PM PDT
Jim says:
I would like to thank everyone for there repling to my post. I just got off the phone with Amazon. They are sending me a new one should be here in two days. I was very happy with the custmer service dept. Had no problems with them. Thanks Amazon for making this so easy!

Posted on Aug 24, 2012 4:15:23 AM PDT
ssbjazzygal says:
This just happened to me too, and my Kindle was simply sitting in my bedroom. I am so glad Amazon was easy to work with on this matter. I will be contacting them right away.

In reply to an earlier post on Mar 6, 2013 1:43:45 PM PST
Test says:
[Customers don't think this post adds to the discussion. Show post anyway. Show all unhelpful posts.]

Posted on Mar 6, 2013 1:46:06 PM PST
ivan borosky says:
[Customers don't think this post adds to the discussion. Show post anyway. Show all unhelpful posts.]

In reply to an earlier post on Mar 6, 2013 2:26:14 PM PST
Last edited by the author on Mar 6, 2013 2:26:29 PM PST
 nospin  says:
Contact customer service through the Contact Us button
http://amazon.com/kindlesupport

In reply to an earlier post on Mar 6, 2013 4:23:20 PM PST
Jim says:
I call amazon and told them what happened and the sent me a new on with no problems

In reply to an earlier post on May 11, 2013 5:47:35 PM PDT
We have this problem. The battery is pushing the case apart. What can we do?

In reply to an earlier post on May 11, 2013 5:51:30 PM PDT
Did you read any of the above posts? Contact Customer Service. Use the Help button on the top of the page and it will give you options. Calling and having them call back is usually the preferred option.

In reply to an earlier post on May 13, 2013 5:10:14 PM PDT
Jim says:
I called Customer Service told them what happened. They sent me a new one with out a problem. I was very happy with the way they handled this problem. I have not had any problem with the new one. Knock On Wood LOL

Posted on Jun 6, 2013 7:17:11 AM PDT
Unfortunately, I did not get similar treatment from Customer Service. They informed me that my Kindle is out of warranty and they will do nothing for me other than sell me a new Kindle at full price. The Customer Service rep was very rude and all he kept saying to me was "Do you have a question for me sir? I told you that your unit is out of warranty, we are not going to replace anything for free."

I am extremely angry at the treatment I received from Amazon Customer Service. When you have products that explode, you would think that you might want to treat your customers with some level of respect and understanding. I will never buy another Kindle product again.

Posted on Jul 1, 2013 2:47:31 PM PDT
Jill Musick says:
My Kindle Fire's battery exploded while reading it. I heard a loud pop and it was split down the right side and is now warped. It was still on so I quickly shut it down. Called customer service, since it is out of warranty, they will not replace it and offered a discount on a new one. No thanks.

Posted on Jul 1, 2013 2:52:03 PM PDT
I would suggest that you both complain to the Consumer Product Safety Commission.

http://www.cpsc.gov/

There is a "Report an Unsafe Product" link on their homepage. Take pics of the Kindle with the battery expanded/exploded. I would also "chat" with Kindle CS again, and print the chat transcript so you can show the CPSC that Amazon would not do anything about the issue.

Posted on Dec 3, 2013 3:42:04 PM PST
Celeste says:
Can videos and pictures on a tablet that has the battery exploded be recovered?

In reply to an earlier post on Feb 20, 2015 9:38:46 AM PST
mscinpa says:
[Customers don't think this post adds to the discussion. Show post anyway. Show all unhelpful posts.]

In reply to an earlier post on Feb 20, 2015 9:43:21 AM PST
Miss Carol says:
Did you actually contact Amazon's Customer Service? There's no "local" number - you click the Help link at the top of the page, answer a general question and then click the Contact Us button on the next page. Choose either to have them call you or use live chat.

The original post here is several years old, so the problem might well have been solved.

In reply to an earlier post on Feb 20, 2015 10:49:16 AM PST
Last edited by the author on Feb 20, 2015 11:02:44 AM PST
There is no fraud or defect going on. This is called battery bloat or swelling and it is entirely normal for LiIon batteries. It is caused by chemical reactions that occur every time you charge the battery. Normally the bloat takes a few years (2-5 depending on use and ave temp) to occur to the point where it is noticeable, but things like overcharging, storing for weeks/months when fully charged, temperature changes, high heat, using a device while it is charging (when it's at or near a full charge already), or charging using a power adapter that wasn't made explicitly for the device can cause it to happen much quicker.

EDIT: There have been a couple of cases where the bloat was caused by an actual defect. But they were quite a few years ago. One was a case where bad charging circuits were used in batteries in Nokia phones that allowed them to overcharge (2007), and another was when Apple laptops were designed to use both NiMH and LiIon batteries but LiIon only based charging circuitry was used (2006). In these cases the bloating happened very quickly. There have been a some recent battery recalls due to overheating and actually catching fire, but I haven't seen any for battery bloat in quite a while.

It is important to note that if a battery has bloated to the point where it is noticeable then the battery can no longer be used, it is now a fire hazard.

In reply to an earlier post on Feb 20, 2015 12:04:59 PM PST
Last edited by the author on Feb 20, 2015 12:05:37 PM PST
Annie DC says:
Just out of curiosity, did any of the people with the problem use a charger other than the one that came with the Fire? When I got my Fire and read the accompanying literature, it struck me that the language about only using the charger that came with it was MUCH stronger than with any other devices I've purchased.

I did wonder at the time if it was just boiler-plate, but since the phrasing did seem more dire, I've been good and only used the one that came with it.

But I did wonder if it was really an issue, since so many electronics seem to have pretty much interchangeable chargers.

In reply to an earlier post on Feb 20, 2015 2:22:11 PM PST
Jazzy_Jeff says:
I think that recommendation was because the charger for the Fire was more powerful than most so it charged faster. Other than that they are all interchangeable.

In reply to an earlier post on Feb 20, 2015 2:42:33 PM PST
Fraud - In law, fraud is deliberate deception to secure unfair or unlawful gain.

Explain how a bad battery on an out of warranty device is "fraud".
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Discussion in:  Kindle forum
Participants:  27
Total posts:  33
Initial post:  Aug 19, 2012
Latest post:  Mar 25, 2015

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