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Customer Discussions > Kindle forum

Why aren't I getting books I have ordered for my Kindle?

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Showing 1-12 of 12 posts in this discussion
Initial post: Nov 3, 2012 2:04:41 PM PDT
I'm not getting books I have ordered for my Kindle. This happened once before and I can't remember how it got fixed.

In reply to an earlier post on Nov 3, 2012 2:05:28 PM PDT
 Ann says:
Which Kindle do you have? Is it charged? Did you turn on the wireless and sync?

Posted on Nov 3, 2012 2:14:31 PM PDT
CBRetriever says:
bunch of things to try:

1. Turn on wireless and do a sync and check for new items
2. next, look in your archives/cloud and see if it's there - if so click on it and it will download
3. go to your Manage Your Kindle page on, hover over the actions button next to the title and select send to Kindle (make sure you pick the correct kindle if you have more than one registered to your account), then turn on your wireless and do a sync and check for new items
4. reboot/reset your kindle (fully charged, unplugged, wireless on, hold power button in for 30 seconds), then start at step 1
4.a. Deregister then reregister if you have an e-ink kindle then start at step 1 - DO NOT do this if you have a Kindle Fire
5. try to send it to your kindle through usb ( )
6. contact customer support using the orange Contact Us button to the right

Posted on Nov 3, 2012 2:21:42 PM PDT
Some great tip's there CBRetriever! I'm going to save your post because I'm sure that it will come in handy at some stage. I adore my Kindle, but I wouldn't have a clue what to do if it started to malfunction! There are some great threads on here, plenty of useful info and tips for Kindle!

Posted on Nov 3, 2012 2:23:51 PM PDT
CBRetriever says:
feel free to - lots of other people use it too

Posted on Nov 5, 2012 12:15:15 PM PST
I downloaded a book last night but when I checked my Kindle it wasn't there. So I thought that maybe I hadn't actually bought it at all, so I tried to buy the same book again but Amazon sent me a message saying that I had already bought it! The message also said that if I was having trouble locating my book then I should check the archives on my Kindle. Up to this point I didn't even know that I had an archive on my Kindle! So I had a look and found the archive easily and there inside the archive was my book! YAY! I had been getting worried, turns out to be a really good book as well!

In reply to an earlier post on Nov 5, 2012 12:29:57 PM PST
FYI, the archive is simply a list of books owned by the account that are NOT on the Kindle. The list is updated whenever you turn on the wireless and the Kindle syncs to the Amazon servers.

Posted on Nov 5, 2012 12:44:32 PM PST
Kribu says:
I've had that problem with my Paperwhite for a couple of weeks now. Have turned WiFi (well, Airplane Mode) off and on numerous times. Have synced many, many times. Have restarted from menu as well as done a 30 second reboot. Have de-registered and re-registered. Nothing helps whatsoever - can't send a book there from Manage my Kindle or with Send to Kindle from computer. It worked brilliantly until then. (It doesn't say anything when I try to send; it looks like it's sending but nothing ever arrives and there is nothing under Pending Downloads in Manage my Kindle either.)

Wireless works fine - I can browse the Kindle Store on it and I can also download the books from the Cloud on the Kindle, so it's not really a big enough issue for me so far; I'm in a country where we're not supposed to have the Paperwhite yet so I haven't bothered with customer support as I've tried all the tricks already and I'm not at all interested in sending it back, considering I wouldn't get a replacement and other than this, it's working very well (plus I have a Paperwhite with a really good screen). And I'm not keen on long-distance phone-calls or speaking in English, so, yeah.

It's certainly an odd issue but as long as I can access and download books from the Cloud tab on my Kindle itself, it's fortunately just odd, not a real problem.

Posted on Nov 6, 2012 5:07:49 AM PST
Quote: 'FYI, the archive is simply a list of books owned by the account that are NOT on the Kindle. The list is updated whenever you turn on the wireless and the Kindle syncs to the Amazon servers.'

I never had any reason to look for an archive on my Kindle before. I normally just download a book and read it, I've never even really looked through the setting on my Kindle. But thankfully Amazon told me to look in my Kindles archive when I tried to download the same book a second time. Once I found the book in the archive I clicked on it to read it, then the next time I turned on my kindle the book had moved to the normal place along with all my other books.

So at least I know where to look if it happens again! But besides that one time I have never had a problem with downloading a book to my Kindle, its all plain sailing! Thanks for the info FoundQuilting! :)

Posted on Nov 6, 2012 5:15:59 AM PST
Sarida says:
Marsha didn't return!

Posted on Nov 6, 2012 9:04:12 AM PST
Hopefully she sorted out the problem with her orders. :)

Posted on Nov 6, 2012 9:29:49 AM PST
Apparently, we'll never know.
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Discussion in:  Kindle forum
Participants:  8
Total posts:  12
Initial post:  Nov 3, 2012
Latest post:  Nov 6, 2012

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