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Unable to Connectt to Wi-Fi


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Initial post: Jun 8, 2013 10:16:22 PM PDT
R. Cox says:
I have the Kindle touchpad and I am unable to get it to connect to my wireless router... suggestions? I have already tried to reset both the router and the Kindle with no luck. Thanks for any help given!

Posted on Jun 8, 2013 10:25:27 PM PDT
The Artist says:
Since you've already done both things that most of us would recommend, I think you should contact customer service via http://www.amazon.com/kindlesupport, click on the yellow Contact Us button. Choose the phone or chat option for assistance in real time.

In reply to an earlier post on Jun 8, 2013 10:51:08 PM PDT
Have you tried resetting both at once?
Have you been able to connect before? (Is this a new problem, or have you never been able to connect this device?)
If yoiu've been able to connect before, have you tried forgetting the connection and recreating it?
Do you have other devices connecting to the wifi? If yes, how many?
Can the kindle see the wifi but not connect, or does it not even see the wifi?
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Discussion in:  Kindle forum
Participants:  3
Total posts:  3
Initial post:  Jun 8, 2013
Latest post:  Jun 8, 2013

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