Customer Discussions > Kindle forum

Unable to Connectt to Wi-Fi

Sort: Oldest first | Newest first
Showing 1-3 of 3 posts in this discussion
Initial post: Jun 8, 2013 10:16:22 PM PDT
R. Cox says:
I have the Kindle touchpad and I am unable to get it to connect to my wireless router... suggestions? I have already tried to reset both the router and the Kindle with no luck. Thanks for any help given!

Posted on Jun 8, 2013 10:25:27 PM PDT
The Artist says:
Since you've already done both things that most of us would recommend, I think you should contact customer service via, click on the yellow Contact Us button. Choose the phone or chat option for assistance in real time.

In reply to an earlier post on Jun 8, 2013 10:51:08 PM PDT
Have you tried resetting both at once?
Have you been able to connect before? (Is this a new problem, or have you never been able to connect this device?)
If yoiu've been able to connect before, have you tried forgetting the connection and recreating it?
Do you have other devices connecting to the wifi? If yes, how many?
Can the kindle see the wifi but not connect, or does it not even see the wifi?
‹ Previous 1 Next ›
[Add comment]
Add your own message to the discussion
To insert a product link use the format: [[ASIN:ASIN product-title]] (What's this?)
Prompts for sign-in

Recent discussions in the Kindle forum

Discussion Replies Latest Post
NEWS: Kindle for iOS Software Update 4.5
24 3 hours ago
Update re: Amazon/Hachette Business Interruption
0 Jul 29, 2014
Hachette/Amazon Business Interruption
0 May 27, 2014
Have a Kindle Question?
0 Sep 12, 2012
Wishing for an E-Ink reader w/Immersion reading 3 52 seconds ago
Won't be buying a new kindle--so take that Amazon!! 26 3 minutes ago
We're an International Quirky Bunch! Put on Your Chiffon and Taffeta, Sashay In, Pet a Midnight Goat, Cat or Dog, Crack Open Your Stelvin Closures and Say "Hi" to Cherie! 6259 6 minutes ago
Kindle Voyage delivery 64 7 minutes ago
Australian/Kiwi kindle users thread #4 - "the BBQ" 386 8 minutes ago
Transfer of books from one kindle to another kindle 59 9 minutes ago
FB&C - Sat. Sept 20 & Sun. Sept 21, 2014, FREE Books and Chat 77 13 minutes ago
What? PagePress is in *addition* to Touch Zones for Page Turn? 23 14 minutes ago

This discussion

Discussion in:  Kindle forum
Participants:  3
Total posts:  3
Initial post:  Jun 8, 2013
Latest post:  Jun 8, 2013

New! Receive e-mail when new posts are made.
Tracked by 1 customer

Search Customer Discussions