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Download files from Amazon Cloud Drive to Kindle Fire?

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Showing 1-22 of 22 posts in this discussion
Initial post: Nov 16, 2011 6:41:49 AM PST
Bruce Wilson says:
(Note that this question has nothing to do with videos I purchased from Amazon which I can stream or download to my Kindle Fire.)

I have some documents and videos uploaded to the Amazon Cloud Drive. The music files I uploaded using the Amazon Cloud Player can be seen in the music app on my Kindle Fire. I can also download the documents using the Silk browser. But the videos have no Fire app that "sees" them in the cloud and stream them, nor can I download them in the Silk browser.

Has anyone found a way to download or stream videos stored in your Amazon Cloud Drive? Currently it seems side-loading is the only option.

Posted on Nov 16, 2011 12:47:47 PM PST
JDF says:
I would definitely be interested in knowing how to do this as well. I thought you could simply upload the videos to the Cloud drive in .mp4 format and just stream them right from the Silk browser. It doesn't seem to work well that way. I did confirm that .mp4 is supported. This would be great for personal videos, home videos of family, etc...

Posted on Nov 16, 2011 1:41:03 PM PST
Hello B. Wilson,

Videos that you have uploaded to the Amazon Cloud Drive that were not direct purchases from Amazon, will not be available for streaming from your Kindle Fire. To view those videos, you must download those directly to your Kindle Fire. Once you have downloaded those videos to your Kindle Fire, you can access those by tapping your Video content library and tapping the Device tab.

I am providing you a link for further information and instructions on downloading, streaming, and transferring files to Kindle Fire:

If you require further assistance or have any other questions, please feel free to contact Amazon Kindle Customer Support!

You can also give us a call at:

U.S. and Canada: 1-866-216-1072
Kindle Support: 1-866-321-8851
International: 1-206-266-2992

Best Regards,

Shannon A.
Amazon Kindle Customer Service

Posted on Nov 17, 2011 10:49:58 AM PST
Last edited by the author on Nov 17, 2011 10:50:45 AM PST
Weinerd says:
Not entirely true. Personal video content uploaded to the Fire via USB only appears in the Gallery app, in the App tab. It does not show up in the Video tab.

I have yet to figure out how to download a .mp4 I uploaded from my computer onto the cloud drive directly to the Fire. Checking the box next to the file and tapping the Download box doesn't do anything.

Posted on Nov 17, 2011 11:08:22 AM PST
rallyjon says:
I think that Kindle Customer Service has been instructed to use the term "streaming" when referring to what a normal person might call "downloading" or "copying" or "transferring".

They could save time and confusion by simply saying: All that stuff you copied from your computer to the cloud drive so it would be available anywhere cannot be downloaded to the Kindle Fire.

Posted on Nov 17, 2011 11:09:22 AM PST
Joanne Burns says:
How about photos in the Cloud? I don't see a category for photos on my Fire. Would they go in documents?

In reply to an earlier post on Nov 17, 2011 2:11:31 PM PST
David says:
@ Shannon (Amazon Customer Service)

How can we download videos from cloud storage to the kindle fire?

In reply to an earlier post on Nov 17, 2011 2:21:24 PM PST
Woody says:
Is there a way to download text, PDF or Word files from the documents folder of my Amazon Cloud Drive to my Kindle Fire?

Posted on Nov 17, 2011 2:36:05 PM PST
David says:
Hm. I just read a discussion entitled "Personal Video Cloud Situation" that would seem to support rallyjon's accusation.

To "stream" means to gradually play while downloading.

Amazon, when you say that personal video files cannot be streamed from the Cloud, you're implying that they can be downloaded instead.

Otherwise you would say that these files cannot be "downloaded" from cloud storage. Because all 'streaming' can be considered a type of 'downloading' but not the other way around.

I bought this device knowing full well that video from cloud storage could not be streamed. I did not realize that I would have no accessible external memory for video.

In reply to an earlier post on Nov 18, 2011 10:04:59 AM PST
Last edited by the author on Nov 18, 2011 10:17:00 AM PST
T. Owens says:
@ S.Lau

"tapping the Download box doesn't do anything. " I can download stuff from the cloud by tapping the file names 1 at a time. Incidentally, it winds up in a Downloads folder that you need some type of file browser to access.

In reply to an earlier post on Nov 18, 2011 11:00:22 AM PST
Woody says:
@T. Owens
Thanks for the tip about downloading more than one file at a time.

However, while the behavior you describe (download appears in your notifications area, as indicated by a small number at the upper right of your screen, just to the right of the Kindle's name, until the download is finished then shows up in the Downloads folder on your Fire) appears to work ONLY for Word docments. NOTHING appears in the notification area when I attempt to download a PDF file. I'm not sure whether this is a function of the fact that the PDF is much larger than the Word Doc or a function of the filetype itself. And the PDF doesn't show up in the Downloads folder or any other folder on the Fire when I mount the Fire on my Mac's desktop to view the file-tree.

The only way I have found to get a PDF over to the Fire is to sideload it by mounting the Fire on my Mac's desktop and then putting it into the Documents folder on the Fire.

Also, for those who haven't already figured this out, in order to open that downloaded Word file, I had to use the QuickOffice app and tell it to navigate to the Downloads folder.

Posted on Nov 18, 2011 11:31:21 AM PST
BBm says:

It works for powerpoints as well (at least for me), but not pdf's as you said (and I did not know). If you've set-up your email, you can attach them to an email and send it to yourself. When you download the attachments, they go to the downloads folder. If I send pdf's to my kindle address, the files go to the docs folder and show-up fine when I tap the Docs button, but the actual file name gets some large random string attached to the front of it.

Posted on Nov 19, 2011 8:17:08 AM PST
Okay, so the fact you can't download Video files from cloud storage is a bad call by Amazon, I think. I was on the verge of buying the online storage upgrade because I thought if I could access my video's that I uploaded to Amazon's cloud drive then it'd be worth it. Since I can't, I decided to not upgrade my cloud storage.

Unless, of course, this is a motion picture association rights management issue because they're afraid everyone is going to be storing their illegal movies and things on the cloud instead of buying them outright from amazon, or someone else. Then it's not Amazon's fault, it's the MPAA.

either way, I think it kinda makes the cloud service come up short. Not that the evil Apple is letting you do that either.

Posted on Nov 19, 2011 8:38:16 AM PST
Becca says:
There's a difference between downloading and streaming. When you stream something from the internet, you watch (or listen) as it plays, but no file is left on your device at the end. When you download, you can't watch or listen until the file is totally on your device, tablet, computer, etc. You then have the file available on your device until you remove it.

Posted on Nov 20, 2011 12:27:00 AM PST
Is there any plans for Amazon in the future to let people download their videos from the cloud to the fire?

Posted on Nov 22, 2011 1:57:26 PM PST
K. Gibbons says:
You can download from the cloud, but it is a multistep process and requires an additional app called ES File Explorer. Use the Kindle browser to find your file at and then tap and hold on the filename that you want to download (the browser download button does not work). A menu comes up where you can choose to save link. Then after it's done downloading, use ES File Explorer to find your file in the Download folder. It will be called clouddrive.bin so tap and hold and choose to rename it to the correct filename.mp4 or whatever. Then tap and hold to cut and go to the Video folder and tap and hold on any file there to paste. Then you can either run it directly there with ES File Explorer or find it in the gallery and view it there.

In reply to an earlier post on Nov 22, 2011 5:04:26 PM PST
Julie Owens says:
K. Gibbons you are brilliant. THANK YOU - this is the best solution to this that I have seen yet - it worked perfectly.

Posted on Nov 23, 2011 7:30:48 PM PST
Just got my kindle fire a few hours ago. First thing I tried is music to cloud down to device (they have that cloud player for that which works ok). Second thing I tried is movies to cloud down to device, which brought me to this discussion. Thank you for providing guidance. I ended up just using my account to be my cloud (I have 100 GB for $75/year I think that was the cost) and I think the upload and download speeds are better than amazon's cloud. I believe gives you 10GB for free as well.

I just uploaded mymovie.mp4 and then opened a browser on the fire and went to my account and downloaded the movie. It then shows in downloads (use the ES file explorer app (as explained above) or just on the web browser hit the downloads button and you can start the movie. The ES File explorer app is a good one to have.

Note: no renaming from clouddrive.bin if you do it this way with or any of the ftp sites available on the web.

Hopefully they make amazon cloud integration better in the near future (start putting reviews on amazon's site and keep mentioning this shortcoming I guess). Would rather have my movies in the proper section on the fire!

Still happy with my purchase, so far.


Posted on Nov 24, 2011 10:58:25 AM PST
D. Lai says:
dropbox also works.

In reply to an earlier post on Apr 4, 2012 7:38:12 PM PDT
Infact you can download video file from cloud drive..just use firefox instead of the silk to get firefox on to kindle you need to sideload ( just do a google search if you are not familiar with the procedure) ..once you have firefox you can download the video files to the 'download' folder which can be easily accessed with a file browser

In reply to an earlier post on May 2, 2012 12:46:38 PM PDT
Thanks a lot!!! Just the kind of answer I needed.

Posted on Mar 2, 2013 3:05:58 PM PST
Last edited by the author on Mar 2, 2013 3:06:58 PM PST
Boys5_Girls1 says:
I am hoping that this thread is quiet because people have figured out how to do this. But, Just in case :-) I opened up my Kindle, and clicked on Personal Videos (not the videos tab). It said to download videos, connect via USB and place file into the Movies Folder. I just did that, and opened up Personal Videos again and the video is there and plays without a problem. HTH!
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Discussion in:  Kindle forum
Participants:  20
Total posts:  22
Initial post:  Nov 16, 2011
Latest post:  Mar 2, 2013

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