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Paperwhite won't come on

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Showing 1-4 of 4 posts in this discussion
Initial post: Jan 22, 2013 10:40:00 AM PST
My paperwhite won't turn on. Anyone else having issues?

In reply to an earlier post on Jan 22, 2013 10:44:17 AM PST
❤ Ann says:
Is it charged? If so, try a reboot - make sure it's charged, unplug it, press and hold the power button for a full 30 seconds (time it), then release and wait a few minutes for it to restart.

Posted on Nov 4, 2013 11:03:06 PM PST
Last edited by the author on Nov 4, 2013 11:21:34 PM PST
Okay this worked. But why did the Paperwhite do this? I've never had a problem in the year I've owned it. Is this something I should have checked by Best Buy where I purchased it? I have a warranty on it. Now the Kindle is doing a software update and restarting itself. All the books are still there and it opened my current book to the correct page when I tapped the title. I read a lot of posts on the forum about this and it seems to happen all the time and has for two years. Guess I will see if it happens again and I will make sure I have my warranty up to date at all times. Sure did give me a start when nothing would happen, no matter what I did.

In reply to an earlier post on Nov 4, 2013 11:40:23 PM PST
Jeanne - Although it's not any everyday occurrence, all Kindles will freeze from time to time. A simple reboot will fix it. Also, getting an update is very normal so I don't know why you're concerned about it.

Never take you Kindle to Best Buy to have them look at it. They've been known to destroy Kindles and they know less than nothing about them. Contact Kindle Customer Service instead.
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Discussion in:  Kindle forum
Participants:  4
Total posts:  4
Initial post:  Jan 22, 2013
Latest post:  Nov 4, 2013

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