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Customer Discussions > Kindle forum

lines on screen

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Showing 1-12 of 12 posts in this discussion
Initial post: Nov 2, 2012 9:33:57 PM PDT
kindle keyboardKindle Keyboard 3G, Free 3G + Wi-Fi, 6" E Ink Display - includes Special Offers & Sponsored Screensavers
lines across the screen just appeared, it's now unreadable. I tried rebooting. Is there any hope?

In reply to an earlier post on Nov 2, 2012 10:23:28 PM PDT
If the 30-second reboot did not help, then I think that you need to use the large orange Contact Us button to the right to talk with Amazon Kindle CS and talk with them about it - use the live chat or the call back feature if you can, not email. If you can't see a Contact Us button on this page, then go to and contact CS. I advise using Live Chat or the Call Me Back feature and not email, as they will have your account details available to them immediately when you talk with them.

Posted on Nov 2, 2012 10:48:45 PM PDT
You mean lines like this

In reply to an earlier post on Nov 8, 2012 4:02:50 PM PST
my kindle just did the same thing, bought it March 2011. customer support told me to "reboot" - are you kidding me? duh! doesn't help, very disappointed!

In reply to an earlier post on Dec 19, 2012 6:01:36 PM PST
I also bought my Kindle in March 2011 and now have lines on the screen and a 'torn' corner. I never thought that the Kindle life was less than 2 yrs.

In reply to an earlier post on Dec 19, 2012 6:05:46 PM PST
Last edited by the author on Dec 19, 2012 6:06:21 PM PST
Jazzy_Jeff says:
Sounds like you damaged the screen. My Kindle Keyboard is over 2 years old now and still going strong. Are you putting the Kindle in a bag with other things that are heavy? The screens are fragile and if enough pressure is applied it will get damaged.

In reply to an earlier post on Dec 19, 2012 6:09:01 PM PST
No I didn't damage the screen. I only read in bed at night. The Kindle was by my bedside, working one day, lines on the screen the next. Maybe the March 2011 batch were lemons?

Posted on Dec 19, 2012 6:14:34 PM PST
Bixillarla says:
Or maybe it just wore out. Any electronic can die at anytime, it is the nature of electronics. If you are a heavy reader it will wear out faster then a light reader. There are thousands of Kindles out there over 2 years old with people happily using them.

For portable electronics that get a lot of use it is always wise to get a extended warranty.

Posted on Jan 10, 2013 4:08:48 PM PST
Mine is two years old, and the same problem. CS said if the screen looks like that it is dead and to purchase a new or refurbished one. Not worth sending in for repair. Mine lived in an Amazon Cover-so nothing EVER touched the screen. Now if I send mine in for the discount-then they will refurbished it and send it to someone new. SIGH I love my Kindle but this two year life is not good

In reply to an earlier post on Jan 11, 2013 6:25:22 PM PST
Same story. My Kindle also lived in a cover. The re-furbish idea doesn't grab me so I've bitten the bullet and bought a new one, this time with extended warrantly. It's a bit of a catch-22.

In reply to an earlier post on Apr 25, 2013 11:43:01 PM PDT
Are you working for Amazon, Jazzy_Jeff?

In reply to an earlier post on Apr 26, 2013 12:23:06 AM PDT
@Freaky: Please try not to respond to old posts (that one was from last December). They often contain obsolete information and can so cause confusion.

And no, he does not work for Amazon.
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Discussion in:  Kindle forum
Participants:  9
Total posts:  12
Initial post:  Nov 2, 2012
Latest post:  Apr 26, 2013

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