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Customer Discussions > Kindle forum

why can't i purchase kindle books with my gift card balance"


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Showing 1-5 of 5 posts in this discussion
Initial post: Jun 6, 2013 5:55:38 PM PDT
I have always added my gift cards to my account and hve been able to purchase what books or items and they were always deducted from my balance . I have credit cards listed but don't want to use those when I have more then enough to purchase from the gift card balance. I've turn on & off the 1 click and it keeps coming back to pick a credit card to purchase the kindle book.

In reply to an earlier post on Jun 6, 2013 5:58:02 PM PDT
You still need a credit card set up for 1-Click. The gift card balance will still be the default, unless the balance isn't enough to cover the purchase.

In reply to an earlier post on Jun 6, 2013 6:18:57 PM PDT
You don't need a credit card on file to one-click e-books.

In reply to an earlier post on Jun 6, 2013 6:22:59 PM PDT
I suggest talking to Kindle support. They can see your account and explain what's happening and fix any issues. Click on help at the top or bottom of any Amazon page and then the contact us button on the next page. Answer the questions and the correct contact info is shown. I do suggest using phone or live chat for quickest response. Kindle support is available 24/7

Posted on Jun 6, 2013 6:32:45 PM PDT
Last edited by the author on Jun 6, 2013 6:33:05 PM PDT
Pre-orders do require a credit card. Or, they always have in the past.
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Discussion in:  Kindle forum
Participants:  5
Total posts:  5
Initial post:  Jun 6, 2013
Latest post:  Jun 6, 2013

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