Customer Discussions > Kindle forum

cloud question

Sort: Oldest first | Newest first
Showing 1-6 of 6 posts in this discussion
Initial post: Mar 25, 2014 8:55:12 PM PDT
peter campi says:
Hi. This sound really stupid. But I have loaded a book onto my Amazon cloud but when I go to my homescreen and press CLOUD it does not show up. HELP.

In reply to an earlier post on Mar 25, 2014 9:28:26 PM PDT
The Artist says:
First thought: the book may not be compatible with your device. You'd need to tell us which Kindle you have and the name of the book for us to help you determine if that's the case. Or, you can look at the product page for the book, and if there's a link below the price for "Available only on these devices," click that and see if your book is listed.

Second thought: you purchased it using your computer, you may purchased it using a different account than the one the Kindle is registered to. Even though people insist that they only have one account, it's very easy to create a second account without realizing it.

In reply to an earlier post on Mar 25, 2014 9:52:28 PM PDT
"Loaded a book onto your Amazon cloud" sounds like it was a book you bought elsewhere and you sent it to your Amazon cloud as a personal document. Is that correct?

"Going to your homescreen and pressing cloud" sounds like you have a Fire. Is that correct? Can you see all your other books in your cloud?

In reply to an earlier post on Mar 25, 2014 10:36:39 PM PDT
peter campi says:
I have a paperwhite. The file was a epub which I converted to mobi. I have emailed the file to my kindle and it works. But it does not show you on my cloud. In face none of my purchases show up on my cloud or under manage my kindle. I am lost arrrrh.

In reply to an earlier post on Mar 25, 2014 10:40:07 PM PDT
Last edited by the author on Mar 25, 2014 10:40:38 PM PDT
The Artist says:
If you e-mail a document to your Kindle, that's the only place it's saved to. If you want a document to be part of your online library/cloud, you have to use the Kindle Personal Document Service:

Edited for correct name of service.

In reply to an earlier post on Mar 25, 2014 11:02:02 PM PDT
Artist's info about emailing to kindle vs a personal document is important, but if you're not seeing *any* of your purchases under your MYK page, then it does also sound like you've accidentally created a second account.
‹ Previous 1 Next ›
[Add comment]
Add your own message to the discussion
To insert a product link use the format: [[ASIN:ASIN product-title]] (What's this?)
Prompts for sign-in

Recent discussions in the Kindle forum

Discussion Replies Latest Post
NEWS: Kindle Paperwhite 2nd Generation Software Update 5.4.5
19 3 hours ago
NEWS: New Update for Kindle Reading Apps on Android and iOS
114 33 minutes ago
Hachette/Amazon Business Interruption
0 May 27, 2014
Have a Kindle Question?
0 Sep 12, 2012
Kindle Unlimited For $9.99 Per Month 559 2 minutes ago
SwagBucks Thread 1878 3 minutes ago
Kindle Paperwhite won't hold charge 33 4 minutes ago
FB&C - Wed/Thurs July 23-24/2014 61 5 minutes ago
books won't quit downloading on android app 10 6 minutes ago
using Kindle to translate 5 9 minutes ago
is there an app for that? 2250 10 minutes ago
Kindle Fire Alam Clock....How do I turn off the alarm!! 20 10 minutes ago

This discussion

Discussion in:  Kindle forum
Participants:  3
Total posts:  6
Initial post:  Mar 25, 2014
Latest post:  Mar 25, 2014

New! Receive e-mail when new posts are made.
Tracked by 1 customer

Search Customer Discussions