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My kindle fire hd shuts off if battery gets below 80%

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Initial post: Jul 6, 2014 7:55:08 PM PDT
While reading books on my kindle fire hd, as soon as the battery gets below 80% it shuts down and will not turn back on unless you charge it back up to 100%. Anyone know why this may be happening or how to fix it?

In reply to an earlier post on Jul 6, 2014 8:53:30 PM PDT
Try performing a hard reset on your Kindle Fire. Unplug the Fire from all power sources and then press and hold the power button for 20 seconds (count them slowly) and then release. Ignore any shutdown messages. After the device has completely turned off, press the power button to restart your Kindle Fire.

For Fire HD2 and Fire HDX:
Make sure it has at least a 50% charge. Leave it plugged in.
Hold the power button for a full 20 seconds disregarding any 'Power Off' notices.
Stop pressing the power button.
The flickering "kindle fire" logo should appear and it will turn back on.

If that does not help, Use the Help link at the top of this page, and then use live chat or Call Me, not email.

In reply to an earlier post on Jul 7, 2014 4:40:07 AM PDT
Try a metering app like Battery HD

Posted on Jul 7, 2014 5:11:44 AM PDT
We see a lot of people with this trouble on the HDs. I think the meter becomes out of sync with the actual battery status. A reboot like John described, with a full charge after seems to correct the issue. It hasn't happened on my 7" HD in quite some time now.
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Discussion in:  Kindle forum
Participants:  4
Total posts:  4
Initial post:  Jul 6, 2014
Latest post:  Jul 7, 2014

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