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Customer Discussions > Kindle forum

Return "already in library" Library book

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Showing 1-18 of 18 posts in this discussion
Initial post: Mar 7, 2012 6:18:01 PM PST
N.F. says:
A confusing subject line, but here's the deal:

I'm checking out books for my mom's kindle from the overdrive library. One of the books turned out to be one that she had previously purchased. So, overdrive allowed me to check it out, but Amazon says it's already in the (Kindle/Amazon) library. When I find it in the library, because it was purchased it won't give me the option to "return". There doesn't seem to be a way on Overdrive to cancel/return.

I had it pre-set to a 14-day checkout, and I realize it will return itself then. However, our library has a limit of only 3 books out at a time, and my mom doesn't have use of her right arm right now, so she's reading even more than usual (and it's easier on the Kindle). I'd like to have use of all 3 checkout slots instead of waiting for that one.

Anyone run into this/know what to do to return?

I tried doing a search, but didn't turn anything up. The multiple uses of the word "library" doesn't help, and I just keep getting instructions on how to return books normally, nothing to do with this "glitch."


Posted on Mar 7, 2012 6:23:46 PM PST
Likely you can go to the library website and see if they claim that the book is checked out. Amazon may have seen that you had already purchased the book and not have completed the transaction and actually "borrowed" the book from the library. That would be a reason why you cannot find a way to return the book

Posted on Mar 7, 2012 6:28:00 PM PST
Last edited by the author on Mar 7, 2012 6:29:31 PM PST
J.L.B. says:
Did you go to and find it in the list? There is a drop menu labelled actions. There is an option to send it back in that menu.

In reply to an earlier post on Mar 7, 2012 6:28:29 PM PST
Zanzibar says:
At least Amazon let "own" be more important than "on loan". Maybe you need to see if there's another library system that she can access, or that you can access. (I am on 2 and checking into a 3rd) Or if you have a library card and she has a card, you can both check out books to get more.

In reply to an earlier post on Mar 7, 2012 6:28:47 PM PST
N.F. says:

Yes, that is what I mean by what happened. It is checked out on Overdrive, without an option to cancel/return (I assume this would have to be left up to Amazon to interactface with the Kindle). It seems like there should still be a way to return the book when that happens (it's bound to when people read tons of books, or others in my case--checking out for someone else who can't manage it). If there's not, Amazon needs to correct it.

In reply to an earlier post on Mar 7, 2012 6:30:57 PM PST
N.F. says:

As I said in my original post: "When I find it in the library, because it was purchased it won't give me the option to 'return.'" (The library I was referring to in that case was the Kindle Library/Manage list... again, too many instances of the word library.)

In reply to an earlier post on Mar 7, 2012 6:31:27 PM PST
Last edited by the author on Mar 7, 2012 6:32:10 PM PST
Zanzibar says:
[Customers don't think this post adds to the discussion. Show post anyway. Show all unhelpful posts.]

Posted on Mar 7, 2012 6:31:49 PM PST
J.L.B. says:
Maybe you can call the library? Perhaps they can push the return through?

I can't return epub books that I get on the Overdrive app. It's annoying that Overdrive doesn't offer that option.

In reply to an earlier post on Mar 7, 2012 6:36:02 PM PST
N.F. says:

I will try to check it in the future, but it seems like Amazon should have foreseen this with voracious readers. I didn't think it would allow this situation to happen. If the system can recognize that a library book is already on the list, it shouldn't be too difficult to allow the system to return that book.

In reply to an earlier post on Mar 8, 2012 5:10:57 AM PST
Sarida says:
Now, see? I can return books via my Overdrive app. Perhaps it is just the differences in libraries?

Posted on Mar 8, 2012 5:51:56 AM PST
Catwoman says:
I too have been getting kindle books from my library. However, the last 3 books I tried to get would only download via USB and not direct to the kindle. I didn't realize this on the library screen. It went to the Amazon site as usual but there the option would not allow it to go to the kindle. I do not want to use the USB option but found no way to return the book. Now I have 3 of them checked out to me in the library but they do not show on Amazon so no way to return them. They are sitting there taking up space until the library takes them back. Meanwhile, I cannot check anything out of the library. Very odd that there is no way to clear this.

In reply to an earlier post on Mar 8, 2012 6:03:31 AM PST
Bearfoot says:
NF-This problem has happened to me several times...checking out a book from my Library only to have Amazon block the Library download and tell me I had previously purchased it.

In each case, I checked the Library site until I found an email address where I could tell my Library the problem and ask them to update my account to show the book as returned or at least as not checked out.

Each time, the Library was kind enough to clear my "check-out" from my account.

In reply to an earlier post on Mar 8, 2012 3:50:45 PM PST
N.F. says:
Sarida: What Overdrive app? Is it on PC? We don't have a fancy phone or a Fire. The only PC app I found is for playing/transferring media files. I still wonder if it would work in this case anyway though since Amazon won't allow me to "get" the library book to start with.

To those who mentioned contacting the library, I had a chance to do that today--they claim there is no way for them to clear the checkout from their end. It could be that there is and they don't know about it, but unfortunately I doubt anyone there would know any different than the two people there today.

In reply to an earlier post on Mar 9, 2012 10:47:37 AM PST
Kindler51 says:
Why don't you want to use the USB option? You could put all three on your Kindle, then either read or return. If you need help with the USB transfer, see for instructions and a video--it's really not hard.

What probably happened is that they're Penguin books--Penguin has recently decided that it's too easy for public library patrons to download books for free, so they're requiring we jump through a few extra hoops ('increasing friction' is the term I heard, with the hope that people will just buy the books instead of downloading). This has been very recent; Overdrive probably hasn't had time to change their software, but there is a warning that these books cannot be downloaded by wi-fi when you check out.

Posted on Mar 9, 2012 12:13:18 PM PST
Catwoman says:
Kindler51 - I use my iPad almost exclusively so it's an extra effort to go find the cable, attach the kindle to the laptop and download. Ok, so I'm really lazy but it is just so easy to download the books wirelessly to the kindle. I just find it irritating that some publishers are now requiring the download in this manner. Thanks for pointing me to the directions.

In reply to an earlier post on Mar 9, 2012 12:41:16 PM PST
Kindler51 says:

Not sure if this works since I haven't tried it myself, but another poster in another thread says that you can click on the 'Download via USB' link, not connect the USB cable, but that will put it in your Archived Items. Then you can send it wirelessly to your Kindle, since it's just going from Archive to device. If anybody else knows that this works, please post! Sounds like it should...

In reply to an earlier post on Mar 9, 2012 2:48:19 PM PST
Catwoman says:
Omg, I'm such an idiot. I went back to the library, told it to get for the kindle which sent it to Amazon, where I said to download via computer to my kindle. It then went into my archive and I downloaded it from there. I did not have to cable it to the laptop, did it all on my iPad. Thank you for helping this idiot. Gees.

In reply to an earlier post on Mar 9, 2012 3:49:21 PM PST
J.L.B. says:
Please tell me how. I looked and can't figure it out.
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Discussion in:  Kindle forum
Participants:  8
Total posts:  18
Initial post:  Mar 7, 2012
Latest post:  Mar 9, 2012

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