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Kindle Fire HD 8.9" battery stopping charging


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Showing 1-9 of 9 posts in this discussion
Initial post: Dec 13, 2012 12:44:16 AM PST
Loge says:
Kindle Fire HD 8.9" - Under some conditions (temperature below 59 F, 15C) battery stopping charging at 70%-80%. The battery icon at top right became white in 3-4 hours. I used Amazon Kindle PowerFast charger. It is battery problem or battery monitor failure. I tried 2 new devices (2nd received just yesterday, the 1st I use for 3 weeks) - both have same results. Repro steps: left device in a room with temperature below 59 F, wait for 2 hours and start charging. My concern is the battery.

Posted on Dec 13, 2012 7:01:34 AM PST
Fud53 says:
[Customers don't think this post adds to the discussion. Show post anyway. Show all unhelpful posts.]

In reply to an earlier post on Dec 13, 2012 7:10:24 AM PST
 nospin  says:
Get Battery HD Pro and calibrate the battery.

In reply to an earlier post on Dec 19, 2012 10:47:43 PM PST
Loge says:
I did not understand it, Fud:
1) This "?" is a question mark?
2) Who's in to much of a hurry to write properly?
3) Those who answer your unasked question act as you?
Could you please tell us it in plain English. Thanks Fud53!

In reply to an earlier post on Dec 19, 2012 10:51:51 PM PST
Loge says:
How it can help, Nospin? It just will calibrate the battery, but don't fix the problem.
I'm guessing if Amazon customer service can help here?

In reply to an earlier post on Dec 19, 2012 10:56:15 PM PST
Last edited by the author on Dec 19, 2012 10:58:10 PM PST
Loge,

We're just customers here on this forum. If you want Customer Service, go to this link:

https://www.amazon.com/gp/help/customer/contact-us

I suggest the "Phone" option; they call back in minutes, usually even under a minute.

Edited to add: Most of us here just ignore Fud53...he's an attention seeker, who apparently gets his kicks by having people react to his posts.

In reply to an earlier post on Dec 19, 2012 11:54:47 PM PST
Loge says:
Just for your information, Collen. I contacted Customer Sevice on Dec 13, 2012 concerning this matter.
Today I received CS rep response: "I wanted to send you a quick e-mail to let you know that I'm still researching about the operating temperature. It usually takes 3-4 business days for this sort of research, but in this case it's taking a little longer. I'm very sorry about this delay." I shoot down my KFHD 8.9" and waiting already for 5 days :(
So, Coleen, this is just useless. Meanwhile, I'm trying to investigate the problem. I'm afraid that poor designed battery can explode and start the fire.

In reply to an earlier post on Dec 20, 2012 1:16:57 AM PST
Loge - You received two pages of answers on your two other threads in the Kindle Help forum the other day. The answer has not changed.

From the Fire users manual:
Operating temperature: 32°F to 95°F (0°C to 35°C).
Storage temperature: 14°F to 113°F (-10°C to 45°C).

In reply to an earlier post on Dec 20, 2012 10:12:30 AM PST
Loge says:
That's right, Pineapple and KFHD battery does not operates properly under temperature
below 60F!
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Discussion in:  Kindle forum
Participants:  5
Total posts:  9
Initial post:  Dec 13, 2012
Latest post:  Dec 20, 2012

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