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Customer Discussions > Kindle forum

New Kindle Fire keeps shutting down


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Showing 1-25 of 82 posts in this discussion
Initial post: Dec 11, 2011 5:52:17 PM PST
Sweetwater says:
I bought the Kindle Fire one week ago but am having constant shutdowns. I'll be in the middle of reading and a pop up comes up asking me to either shut down or cancel. I choose cancel and it shuts down anyway. The screen turns black and I have to re-start all over again. It happens a lot. Can anyone help me with this?

Posted on Dec 11, 2011 6:06:52 PM PST
[Customers don't think this post adds to the discussion. Show post anyway. Show all unhelpful posts.]

Posted on Dec 11, 2011 6:27:05 PM PST
iDRMRSR says:
You may be inadvertently pressing the power button, too. It's far too easy to do while engrossed in reading, like in a recliner, with the thing propped on your stomach ;-) or something like that.

Posted on Dec 11, 2011 6:31:38 PM PST
ThePrince says:
There's a power button at the bottom. If you press it for a quick instant = screen off. If you keep it pressed for a few seconds = that popup you mention asking to shut down or cancel.

Just avoid the power button at the bottom.

In reply to an earlier post on Dec 12, 2011 6:18:39 AM PST
Sweetwater says:
Battery is good @ 75%

In reply to an earlier post on Dec 12, 2011 6:19:46 AM PST
Sweetwater says:
I don't think I'm doing that but will watch and see. Thank you

In reply to an earlier post on Dec 12, 2011 6:21:02 AM PST
Sweetwater says:
I don't recall touching the power button but will definitely pay more attention to it from now on. Thank you

In reply to an earlier post on Dec 12, 2011 6:25:16 AM PST
 nospin  says:
Turn it so the button is at the top.

In reply to an earlier post on Dec 12, 2011 6:27:16 AM PST
Sweetwater says:
Excellent idea...can't believe I didn't think of that, LOL! Thanks

In reply to an earlier post on Dec 12, 2011 7:01:52 AM PST
 nospin  says:
You're welcome.
Enjoy!

Posted on Dec 27, 2011 4:51:48 PM PST
Paulie C says:
Kindle Fire keeps shutting down. Kindle Fire battery charged over 75%. Keeps shutting down at random times. Since it was reported by my daughter, I thought she was inadvertently depressing the power button. Not the case, it happened to me also.

In reply to an earlier post on Dec 27, 2011 5:04:21 PM PST
 nospin  says:
Do a hard reset by pressing power button for 30 seconds.

In reply to an earlier post on Dec 29, 2011 12:27:32 AM PST
Paulie C says:
Did a reset and appears to be working for now. Unfortunately, some games (i.e. words w friends)won't allow her to flip so that button is on top. If it continues, I'l ship it back. Thanks, I appreciate the help.

In reply to an earlier post on Jan 3, 2012 12:15:36 PM PST
D. PADILLA says:
mine is doing the same thing

In reply to an earlier post on Jan 3, 2012 12:26:36 PM PST
Debbie says:
Once I put my kindle in a case the power button didn't stick out beyond the case. Now even when I have to use it with the power button faced down it isn't much of an issue.

Posted on Jan 3, 2012 1:35:12 PM PST
Paulie C says:
Called to have new kindle fire sent for replacement. Took 15 min I asked if this was a common problem and was informed that if you have an earlier manufacture date, it is. They supposedly fixed the issue on later releases. I asked why they would knowingly ship a defective product and was informed that the magnitude of the orders ciuld not be halted and they would adress the issue on a case by case basis. Ridiculous. I'll post once replacement arrives. Also, I they wanted to credit me the screen protector instead of sending me new ones. Im assuming so I would have had to pay shipping again. I stood ny ground and they conceded.

In reply to an earlier post on Jan 3, 2012 2:01:16 PM PST
@Paulie That's unfortunate. And pretty irritating. I hope your next one works better! I got a fire last week and it hasn't given me one problem.

Posted on Jan 3, 2012 6:35:03 PM PST
lunchlady says:
I too have this problem. I know that I don't hit the power button, because the Kindle sits on the desk next to me, and it will shut down, Have to turn back on, etc. Help and why? So far this has happen about 10 times this evening. Just unplugged from being fully charged.

In reply to an earlier post on Jan 3, 2012 6:37:53 PM PST
Sounds like it''s going into sleep mode.

In reply to an earlier post on Jan 3, 2012 7:15:40 PM PST
Paulie C says:
Marcia L, I say replace it. Since they have acknowledged an issue. Im still waiting on my daughters replacement. Shipped today. :)

Posted on Jan 5, 2012 9:54:53 AM PST
Paulie C says:
New Kindle Fire arrived last night. Problem fixed. Does Not shut off phantom. Have to re-use old screen protector until new ones arrive (shipped separately).

In reply to an earlier post on Jan 18, 2012 7:08:12 PM PST
[Deleted by the author on Jan 18, 2012 7:09:41 PM PST]

Posted on Feb 15, 2012 5:06:16 PM PST
Lee Inabinet says:
My kindle keeps shutting down and it is annoying! Any answers??

In reply to an earlier post on Feb 22, 2012 3:05:44 PM PST
Hold the start button for 30 seconds. Then try to restart it.

Posted on Feb 26, 2012 6:00:54 PM PST
Wow thank you for the 30 second reset idea it works!! YAAAH!!!
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Discussion in:  Kindle forum
Participants:  57
Total posts:  82
Initial post:  Dec 11, 2011
Latest post:  Mar 25, 2016

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