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Customer Discussions > Kindle forum

Light won't work on kindle cover, my kindle is the problem

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Showing 1-6 of 6 posts in this discussion
Initial post: Jan 9, 2014 5:59:11 AM PST
Anna E. says:
I have a kindle touch and I just got a kindle cover with light and it won't work. My mum has the same cover so I swapped to see if it would work, it did using her kindle so I tried my kindle in her cover and the light didn't work so I know it's my kindle with the problem not the cover. Any suggestions to fix this?

In reply to an earlier post on Jan 9, 2014 6:03:19 AM PST
Bufo Calvin says:
A., you can contact Kindle Support:

You'll see a

Contact Us

button. Your mum does have the same model of Kindle? Is it possible you are putting it in "upside down" on one?

Posted on Jan 9, 2014 6:08:57 AM PST
Anna E. says:
Good question hehe, but no it only fits in one way as it has space for the buttons at the bottom. Yes she has the same kindle.

Posted on Jan 9, 2014 6:09:40 AM PST
**Meya** says:
Make sure the metal contacts on the back of the Touch are clean. Use a pencil eraser to clean them.

Posted on Jan 9, 2014 6:26:22 AM PST
Anna E. says:
Thanks but after searching the house for an eraser it still doesn't work.

In reply to an earlier post on Jan 9, 2014 6:31:02 AM PST
 Ann says:
Have you tried rebooting your Kindle? Make sure it's charged, unplug it, press and hold the power button in for a full 30 seconds (time it), then release and leave it alone for a few minutes while it restarts.

If that doesn't help, follow Bufo's instructions above to contact customer support.
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Discussion in:  Kindle forum
Participants:  4
Total posts:  6
Initial post:  Jan 9, 2014
Latest post:  Jan 9, 2014

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