Customer Discussions > Kindle forum

cant read or see my kindle books

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Showing 1-5 of 5 posts in this discussion
Initial post: Dec 15, 2013 1:49:14 AM PST
can arel says:
I can't read or access my kindle books under "Manage your kindle".
The page just keeps loading but never gets there.
I tried on both Chrome and Firefox.

In reply to an earlier post on Dec 15, 2013 2:37:41 AM PST
can arel - This is a known problem for customers in northern Europe and Scandinavia right now. Amazon is aware of this and is working on a fix. I'd normally suggest that you contact customer support and use the Live Chat, but that isn't working for your area of the world now either.

They've been working on this for a couple of days. I'll forward your post to the Forum Moderators so that they can send it on to the Technical Team.

You can phone them at:
1 (206) 266-2992
and use SkypeOut to minimize intercontinental charges.

If you use Facebook, you can also try contacting them there.

In reply to an earlier post on Dec 15, 2013 2:44:17 AM PST
can arel says:

In reply to an earlier post on Dec 15, 2013 2:45:27 AM PST
You're welcome.

Posted on Dec 17, 2013 11:25:07 PM PST
Posted on 17 Dec 2013

Abigail R. - Forum Moderator says:

Hi folks - Thank you for being patient with us. Our engineering team tells us that the issue should be fixed as of now, and to have everyone who's still having trouble clear their cache and cookies.
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This discussion

Discussion in:  Kindle forum
Participants:  2
Total posts:  5
Initial post:  Dec 15, 2013
Latest post:  Dec 17, 2013

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