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Customer Discussions > Kindle forum

Kindle Owners Lending Library Questions

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Showing 1-25 of 31 posts in this discussion
Initial post: Dec 1, 2011 4:44:21 AM PST
So I have a Kindle Fire and hubby has a Kindle Touch, both on the same account. I am currently in my free month of Prime, plan to subscribe to it when my month is up (or as soon as I can figure out how to do so). I happily borrowed my first book from the Kindle Owners Lending Library, read it, returned it through "manage my Kindle". It no longer shows up. When I checked it out on 11/17 or so, I remembered seeing a small notice that I could not check out another book until next month... It is next month. Here on 12/1, I went to check out my next book. On my fire, it says "monthly limit reached" and my only option on Amazon is to purchase... Dec 1 NOT the "new month" to check out a book? Is it the fact that I'm still on the free trial of Prime? For that matter, how do I convert my Prime membership from the free month (yeah, I know I pay the money...). Thanks for any help...really want to borrow my next book from the Kindle Owners Lending Library -- that's one of the main reasons I am willing to pay for Prime!!

In reply to an earlier post on Dec 1, 2011 4:49:07 AM PST
Malachi says:
A quick answer to subscribing to Prime. Click on "Your Account" at the top right of this page. On the resulting page will be "Manage Prime Membership". You should be able to manage your subscription in there.

Posted on Dec 1, 2011 4:54:18 AM PST
Malachi says:
According to the page below, KOLL is per calendar month.

I don't know why you can't borrow a book. Perhaps you could call Amazon's Kindle support (make sure it's Kindle support and not regular customer support) and ask them. If you do, please report back what you find out.

Posted on Dec 1, 2011 4:57:14 AM PST
Last edited by the author on Dec 1, 2011 4:58:24 AM PST
Malachi says:
Forgot to add:

The easiest way to get to Kindle support is through your Fire, actually.

Gear->More->Help->Contact Customer Service

Where the "gear" is the gear icon at the top right of the screen.

Alternatively, on the website you can click on "Help" above, then on Kindle Help, and then "Contact Us".

Posted on Dec 1, 2011 5:01:20 AM PST
Malachi -- Thanks. Good stuff. I just emailed them...will let you know what I hear. And I've looked at "Manage Prime Membership" and it just tells me that I'm in my free month that came with the Kindle Fire, and at the end, I will not be charged, but don't see anywhere to upgrade to paid. (The only thing I can mess w/are the 1-click account settings.) I am assuming our friends at Amazon will offer me the opportunity to purchase a year's subscription when my free month is ending, but I'd like it to be relatively seemless. Again, appreciate your help!!!

Posted on Dec 1, 2011 5:03:39 AM PST
Stillwood says:
I see the same thing - monthly limit reached - although this is a new month and I have been a Prime member for some time. I will call CS and update with what they tell me.

Posted on Dec 1, 2011 5:34:20 AM PST
Stillwood says:
I chatted with Lei of CS and here is the scoop: "Here's how it goes, if you borrowed a book on Nov. 3, and gave it back on Nov. 22, then you can again start to borrow a new book on Dec. 3.8:25:50 AM
Lei:It will be a one calendar month for every book."
SO - you are locked in to when you borrowed your first book. But after a bit you will know what the pattern is and act accordingly. I can borrow my next book in a couple of days. I really appreciated their representative, Lei, helping me so quickly.

Posted on Dec 1, 2011 6:15:52 AM PST
Thanks, I was having the same problem. So I have to wait til Dec 3rd also.

Posted on Dec 1, 2011 6:32:43 AM PST
racefan says:
I borrowed a Prime book before Thanksgiving and returned it when I finished reading it. I distinctly remember, after tapping borrow on my KT, seeing a statement saying that I would be able to borrow the next book as of 1 December. I know this happened because I was pleasantly surprised and even showed it to my spouse. Of course, maybe it was all just a very vivid dream. ;-) I'll have to see what happens when I try to borrow another book.

Posted on Dec 1, 2011 8:10:45 AM PST
racefan, I remember seeing that, too (in fact, on my account, it tells me "monthly limit reached, cannot borrow again until Dec 1"). I will be okay with waiting until 12/17 (sigh...) for my next book to borrow, but I would like to know what the rule is -- seems confusing. When customer service responds to my email, I'll post their answer!

Posted on Dec 1, 2011 11:41:17 AM PST
Stillwood says:
How do you see this on "Your account"? I cannot see it anywhere except on my actual Kindle when I call up a book and see (greyed out) the message Monthly Limit Reached. There is no date there. I would like to actually see a date. Any idea where to look?

In reply to an earlier post on Dec 1, 2011 12:00:13 PM PST
I borrowed a book on Nov 3rd. I returned it today. I have just borrowed another book less than an hour later. So I'm not sure why CS would have said that.

In reply to an earlier post on Dec 1, 2011 12:02:23 PM PST
Stillwood says: "How do you see this on "Your account"? I cannot see it anywhere except on my actual Kindle when I call up a book and see (greyed out) the message Monthly Limit Reached. There is no date there. I would like to actually see a date. Any idea where to look?"

It is in the "Subscription Settings" section.

Posted on Dec 1, 2011 12:08:14 PM PST
I am planning to buy a Kindle for my French son-in law. If I buy it in the U.S. are there any compatibility problems with using it in France or with his downloading books from amazon France?

In reply to an earlier post on Dec 1, 2011 12:14:35 PM PST
The eInk Kindles are all international now, so there will be no problems with him registering it on his Amazon France account or using it in France.

In reply to an earlier post on Dec 1, 2011 12:26:19 PM PST
 Ann says:
Go to 'Your Account', then 'Manage Your Kindle', then click on 'Subscription Settings'.

Mine says "Kindle Owners' Lending Library: You may borrow a book this month."

Posted on Dec 1, 2011 12:29:48 PM PST
Stillwood says:
Just to add to the confusion - the book I was trying to borrow entitled "Motor City Blues" still shows Monthly Limit reached. But I looked at another book "Wreck of the Medusa". It did not block me - I downloaded that one fine. On the Kindle page there is a note saying that this one is downloading now and that 'You will be able to borrow again starting January 1, 2012". So I will enjoy the Medusa book and see what happens next month. This seems to be a bit confusing - but I guess I should not complain about a free book. Just need to go several months and see how it shakes out.

Posted on Dec 1, 2011 12:39:25 PM PST
Confusion indeed....just searched the book I wanted on my Fire, and it came with the borrow for free option, so I clicked it (and then, of course, my wifi crashed and I had to reboot my router as it was stuck at "processing borrow". Anyway...after the reboot, I was able to download it, and it says I will be able to borrow another book on January 1. (What I would have expected.) While I was checking to see if Amazon was down or my wifi, I went to my LAN-wired desktop, and saw that I was still unable to download that title for free (but maybe that was because it was in the trying to download loop??) Anyway, rebooted the router, HAPPILY downloaded Mockingjay (I've been dying to finish the trilogy!!) and now will be content with my loaned book until 1/1/12. Haven't yet heard anything from CS email...I would like to know the "official" line (as well as how to convert to ongoing Prime after my trial is over...the "manage" section just tells me I have a free trial of Prime, I won't be charged, but doesn't give me an upgrade button...). Here's hoping all readers get this cleared up!!

Posted on Dec 1, 2011 12:42:29 PM PST
Oh, wait...just found it...not too intuitive..but under the videos tab on the home page is a "learn more about amazon prime" which then has an option to continue the membership...

Posted on Feb 16, 2012 7:05:48 PM PST
Mike says:
I have one of pre-Fire Kindles. Has anybody else encountered this? --> I borrowed a book from KOLL, read it, then borrowed another book (which automatically returned the first book), but the first book still shows up on my Home page, with "[Returned]" in front of it. When I click on that line item, it gives me a page saying, "You returned this KOLL book on February 7, 2012," and a link to the purchase details of that book in the Kindle Store. HOW DO I GET RID OF THIS? I don't want it showing up on my Home screen anymore.

Similarly, I downloaded a sample of a different book, which I cannot seem to delete. Neither of these items are listed on the Manage My Kindle page on

Any suggestions? Many thanks.

In reply to an earlier post on Feb 16, 2012 7:38:43 PM PST
Samples and notices, like the one from your KOLL book, are deleted just like you would a book. Long press or highlight, depending on which kindle you have and delete.

Posted on Feb 28, 2012 5:53:58 PM PST
I loaned a book to a friend 19 days ago but she never accepted it due to not being ready to read it yet. Now she is ready but the option to loan to book out is not showing up. Is there only a one time limit to loaning a book out? Or is there a longer period of time that needs to lap before I can loan it out again?

In reply to an earlier post on Feb 28, 2012 6:28:41 PM PST
@Jeremy: Yes, you can lend a book only the once, ever.

In reply to an earlier post on Feb 28, 2012 7:37:43 PM PST
Last edited by the author on Feb 28, 2012 7:38:06 PM PST
flipoid says:
Jeremy, if your friend did NOT accept the loan, you can loan that book to her again because the loan was never completed.

When you loan a book to someone that one time that's allowed, the procedure is this: You decide who you're going to loan the book to. You select "Loan this book" from the "Action" button on your MYK page by the title (I know you are familiar with this part because you already did it). (-:

*Once you have initiated the loan*, the recipient has 7 days to accept the loan. Once he/she has accepted it (any time within those 7 days), he/she has *14 days* to read the book.

For it to be able to be loaned again, you have to wait until that 21 day period is up--the book will automatically be returned to you and, since the first loan wasn't completed, you can loan the book to your friend again. But, one the loan process is completed, you can never loan that book again.

I hope this helped.

(Edited for typo.)

Posted on Jun 2, 2013 5:46:45 PM PDT
Meg says:
I borrowed a book, then returned it because it was the wrong number in a series. It still says "monthly limit reached". Even though I returned the book, am I not allowed to make the switch?
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Discussion in:  Kindle forum
Participants:  20
Total posts:  31
Initial post:  Dec 1, 2011
Latest post:  Nov 8, 2013

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