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Help! Unwanted website keeps popping up!

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Showing 1-11 of 11 posts in this discussion
Initial post: Jul 7, 2012 9:56:08 PM PDT
Clare says:
When I click on "Web" on my Kindle Fire a website that I DO NOT want to see keeps popping up. I keep clearing my browsing history but it keeps showing up. I was browsing and accidently clicked on this site and now can't get it off of my kindle. This is not something I want to see nor do I want my kids to see it. Help please....How do I completely clear it off my device?

In reply to an earlier post on Jul 7, 2012 10:03:03 PM PDT
Last edited by the author on Jul 7, 2012 10:04:29 PM PDT
Q says:
Try this (if the first thing works, no need to do the second one):
* Go to your HOME page
* Gear Wheel (upper right) > More... > Applications
* Set upper drop-down filter menu to "All Applications"
* Swipe down to "Browser"
* "Clear Cache"
* "Force Stop"

Now see if that web page stops popping up. If not, then do the above again, only this time add:
* "Clear Data"

'Clearing Data' will unfortunately wipe out your browser bookmarks and passwords but should get the Silk web browser going without that unasked for tab/page.

Be sure to do the below steps within the web browser to finish setting it up:
* Open the web browser
* Click on the Menu icon (washboard look) on the bottom bar
* Settings
* Re-enable Flash by setting it to "Always On" or "On Demand"
* Be sure JavaScript is still enabled
* Acceleration OFF

In reply to an earlier post on Jul 7, 2012 10:09:31 PM PDT
Clare says:
Thank you! Thank you! Thank you!

In reply to an earlier post on Jul 7, 2012 10:27:03 PM PDT
Last edited by the author on Jul 7, 2012 10:27:38 PM PDT
Q says:
Could you tell me which of the two steps/suggestions worked for you?

"Force Stop" or the more extreme "Clear Data"?

In reply to an earlier post on Jul 15, 2012 12:55:54 PM PDT
dawn j. says:
Clear data actually worked.I had the same issue.

In reply to an earlier post on Jul 31, 2012 8:38:16 PM PDT
thegreat says:
[Customers don't think this post adds to the discussion. Show post anyway. Show all unhelpful posts.]

In reply to an earlier post on Oct 21, 2012 4:18:45 PM PDT
mz.elmo504 says:
Force stop :)

In reply to an earlier post on Mar 23, 2013 12:20:39 PM PDT
R. Rahmanian says:
Thank so mucn

In reply to an earlier post on May 19, 2013 7:40:37 PM PDT
Is there any way to save your bookmarks before you clear your data? I just cleared my data a few months ago to free up space and hand wrote my bookmarks down... there were over 200, and now I have double that... I mean, is there an easier way?

Posted on Dec 18, 2013 6:14:25 PM PST
bryan hanes says:
omg omg omg thank you so much

Posted on Jul 25, 2014 3:44:51 PM PDT
[Deleted by the author on Jul 25, 2014 3:49:33 PM PDT]
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Discussion in:  Kindle forum
Participants:  9
Total posts:  11
Initial post:  Jul 7, 2012
Latest post:  Jul 25, 2014

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