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Kindle Fire - My Uploaded MP4 video files don't show up ...

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Showing 1-25 of 78 posts in this discussion
Initial post: Nov 16, 2011 2:01:59 PM PST
M & M says:
Uploaded a bunch of MP4 video files to the Video section of my Cloud Drive (yesterday).

Today, I got my Kindle Fire ... but the Video > Cloud section is empty.


(My Music does show up, FWIW)

Posted on Nov 16, 2011 3:51:40 PM PST
Hello Software Guy,

Videos that you have uploaded to the Amazon Cloud Drive that were not direct purchases from Amazon, will not be available for streaming onto your Kindle Fire. To view those videos, you must download those directly to your Kindle Fire. Once you have downloaded those videos to your Kindle Fire, you can access those by tapping your Video content library and tapping the Device tab.

I am providing you a link for further information and instructions on downloading, streaming, and transferring files to Kindle Fire:

If you require further assistance or have any other questions, please feel free to contact Amazon Kindle Customer Support!

You can also give us a call at:

U.S. and Canada: 1-866-216-1072
Kindle Support: 1-866-321-8851
International: 1-206-266-2992

Best Regards,

Shannon A.
Amazon Kindle Customer Service

In reply to an earlier post on Nov 16, 2011 3:55:58 PM PST
They can at least be uploaded to the Cloud Drive and then downloaded directly to the Fire from the Cloud Drive correct?

Posted on Nov 16, 2011 4:32:59 PM PST
Last edited by the author on Nov 16, 2011 4:47:14 PM PST
If anyone figures out how to actually DO that let me know, the family vids I have on the cloud don't show up anywhere TO download, pictures either.

The charger/usb connector they ship with the other Kindles would be nice about now.

In reply to an earlier post on Nov 16, 2011 4:38:00 PM PST
C. Keates says:
"Bryan L. Wheeler says:
They can at least be uploaded to the Cloud Drive and then downloaded directly to the Fire from the Cloud Drive correct?"

That is the million-dollar question. I wish someone at Amazon would clarify this.

In reply to an earlier post on Nov 16, 2011 4:44:24 PM PST
I thought that this was one of the primary points/purposes of the Fire's reliance on Cloud Drive storage access. I am uploading an mp4 video to my Cloud Drive right now, and will see if I can access it from my Fire. I know I have access through my Fire to my own mp3's that I've uploaded to the Cloud, so I have hope here at least.

In reply to an earlier post on Nov 16, 2011 5:21:33 PM PST
I tried this last night and the video files uploaded do not appear, only previously purchased video content from Amazon. I also have a couple of Word documents that I uploaded to my Cloud drive, they don't appear under Docs on the the Fire.

There also doesn't seem to even be an option to see photos from the Cloud storage on the Fire. It's about a day away from being returned at this point.

Posted on Nov 16, 2011 5:23:58 PM PST
Last edited by the author on Nov 16, 2011 5:24:23 PM PST
Well this is just not good. Uploaded an mp4 video, and a PDF to the Cloud Drive and nada. No access to them from the Fire - not even to download them to the Fire in order to view/watch them.

I just don't see the point in the Cloud Drive where the Fire is concerned if you have to go to much greater lengths to get at your personal content.

Posted on Nov 16, 2011 5:30:57 PM PST
One says:
If you load video files in your "videos" folder, then they can be played using the "gallery" app.

In reply to an earlier post on Nov 16, 2011 5:38:21 PM PST
One, I realize that. However, I was under the impression that the whole point of Cloud Storage was so that Fire owners could upload their personal content to the Cloud, and then access that content through the Fire via direct download from the Cloud to the Fire. I figured streaming of personal content wouldn't be possible (and it isn't), but I at least figured direct downloading of personal content on the Cloud (outside of Amazon purchased content) would be possible. Apparently, it is not. This is a huge negative in my opinion, and defeats (at least half of) the purpose of the Cloud, for me anyway.

In reply to an earlier post on Nov 16, 2011 9:04:03 PM PST
HN says:
[Customers don't think this post adds to the discussion. Show post anyway. Show all unhelpful posts.]

In reply to an earlier post on Nov 17, 2011 7:50:33 AM PST
"H Neal says:
So you would rather take time to upload video to Amazon's server and then take more time download it into the Fire. When it would just be quicker to load it from the usb port."

Perhaps you don't quite grasp the value of a cloud service. The idea is that your data isn't trapped in one physical location. It's in "the cloud" and accessible anywhere there is an internet connection. Amazon clearly grasps that model as they're applying it to their own content and (ironically) for my music too, but only my music. All of my other content (that could clearly be accessed and opened by the Fire), is not.

It's an inconsistent and incredibly frustrating approach to their Cloud service and Fire implementation. I'd rather not be able to upload and access my music, at least then they would have consistent defend-able position. This is just asinine. I really hope Amazon understand how much this will slow adoption once people understand this huge limitation. They had a chance to catch up with Apple and now I zero motivation to expand my media catalog on the Fire platform.

I'm faced with a choice of using the more popular service where I already have content or move to a less popular service where I have to re-buy everything. It really isn't rocket science.

Posted on Nov 17, 2011 8:27:44 AM PST
Dean R says:
From my reading here it appears that documents/files loaded to the amazon cloud can't be "directly" accessed through the Fire. You must manually download to the Kindle from your computer to the Fire. You only have direct cloud access on the Fire for amazon content but not personal content your stored in the amazon cloud. Hopefully that will be added to the Fire.

Alternatively, you can store your personal files to another cloud drive like dropbox and then use the dropbox app to connect to the dropbox cloud drive. Nonetheless, I don't think your personal non-amazon purchased movies and music will stream. You will have to download to the Fire and then run them.

In reply to an earlier post on Nov 17, 2011 4:40:28 PM PST
How can you move it to the gallery app? I didn't even SEE it until I used the browser to save a couple images. They showed up in Gallery on the carousel. Until then I couldn't find Gallery. I did email to a doc and a photo, they show up in documents. I was trying to move the photo to the gallery also but failed thus far. The non-Amazon cloud thing won't bother me once I get a micro-usb to hook the PC up with, but I just assumed Amazon didn't include that connector because the Cloud was a work around for moving files around.

Posted on Nov 17, 2011 5:04:51 PM PST
[Deleted by the author on Apr 4, 2012 10:53:02 AM PDT]

Posted on Nov 17, 2011 5:07:24 PM PST
Sideload dropbox. That's what I did. Google "how to sideload apps to kindle". It is easy. Dropbox is a better general purpose.Cloud than Amazon's.

Posted on Nov 17, 2011 6:30:14 PM PST
Corassandi, you rock! I can finally test what I wanted to (and when my cable gets here I can do it the old fashioned way). Hey, at least with a month of Amazon Prime I get the cable I ordered late last night tomorrow :P thanks again for finding the work around!

In reply to an earlier post on Nov 18, 2011 12:44:27 PM PST
Last edited by the author on Nov 18, 2011 12:46:41 PM PST
Genova says:
Corassandi- So I tried your very clever suggestion. I was able to do a save as... and the file started downloading to my Fire. Once it finished I was able to start playing it but once I stopped the video, I could not find it again on my Fire. It does not show up in my Gallery nor in my Videos despite the fact that I watched it slowly download and even was able to play it.

Besides connecting it to my PC to locate the file, does anyone have an idea how to locate it on the Fire? I have a USB cable but I would like to be able to use the Cloud for what it is!

Many thanks for your workaround and for any further suggestions!

Posted on Nov 18, 2011 1:10:26 PM PST
Last edited by the author on Nov 18, 2011 1:11:49 PM PST
K. Gibbons says:
Corrassandi - That was a big help. I then used the ES File Explorer app to find the file in the Download directory named clouddrive.bin and renamed it to what it really was. Then still using the File Explorer I cut and pasted it into the folder that it belonged in and it showed up just fine. A multi-step process, but it looks like this is going to work for me.

Posted on Nov 18, 2011 1:26:31 PM PST
J. Morgan says:
I called customer support and they told me that I COULD stream videos that were not purchased through amazon. However, that does not appear to be the case b/c my videos are not showing up on my Fire. This is very disappointing and I'll be returning my unit.

In reply to an earlier post on Nov 18, 2011 1:39:59 PM PST
[Deleted by Amazon on Mar 14, 2012 11:30:52 AM PDT]

Posted on Nov 18, 2011 1:57:03 PM PST
J. Morgan says:
@ Greg - exactly!...and I'm not about to keep loading/unloading files from the Fire. They're trying to force us to buy their movies, products etc. If I could use the cloud so that I could access my files the way I would like to, I would purchase more cloud space and they would have made money off of me that way. However, if I can't upload and view the files I already have, then I'm no longer interested in the Fire. I'll shop for a different tablet.

Posted on Nov 18, 2011 2:06:02 PM PST
Genova says:
OK. I figured out where to find my downloaded files - when you are in the browser you choose the menu and then have an option to go to Downloads. Unfortunately, the only options you have there are to either delete the file or open it. This is not a great way to manage your content, to say the least!

After much searching, I found that you can download a free app called ES File Explorer. This allows you to rename your downloaded file (which has been named Clouddrive.bin), thereby restoring its original file type, in my case an mp4. From there you can cut and paste the file into the proper directory, in this case Videos. Unfortunately, you still need to view your content through the Gallery, which is quite clunky to say the least.

Sheesh. They really should come up with an easy way to get your own content onto this thing using the Amazon Cloud or stop touting this feature. of course, you can side load content but as we all know there isn't much onboard storage, hence the Cloud concept.

BTW, does anyone else thing that the browser sucks? I am having a hard time getting it to respond to my scrolling attempts.


In reply to an earlier post on Nov 18, 2011 2:10:51 PM PST
[Deleted by Amazon on Mar 14, 2012 11:30:54 AM PDT]

In reply to an earlier post on Nov 18, 2011 2:24:05 PM PST
Last edited by the author on Nov 18, 2011 2:27:33 PM PST
Genova says:
Greg- I agree. If it's this difficult to download and actually use your own content, what good is the cloud except for holding onto Amazon purchases, which is exactly what Whispersync has always done with books. I.E. Nothing has really changed except that they now can hold onto 5 gigs worth of your purchases instead of just books and PDF files.

Don't get me wrong, I buy as many things as I can through Amazon but I still own a few physical DVDs that the kids love to watch so it would be nice if I didn't have to repurchase their favorites. However, it would still be cheaper than buying them their own iPad.

Hopefully Amazon will get a sense that Fire owners would like have Cloud access to Amazon-purchased content as well as their own uploaded content (the way they allow you to do with your music.)

We shall see.....
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Discussion in:  Kindle forum
Participants:  56
Total posts:  78
Initial post:  Nov 16, 2011
Latest post:  Jul 5, 2013

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