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Customer Discussions > Kindle forum

I found out how to fix the question mark over battery symbol on the Kindle Fire!!

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Showing 1-25 of 177 posts in this discussion
Initial post: Aug 28, 2012 5:59:43 AM PDT
So I was having a lot (a LOT) of trouble with my Kindle Fire after I accidentally dropped it. The day after I dropped it, I put it down and went to go do something else, and when I came back, it wouldn't turn on! So I plugged it in, and, yay, it worked! But THEN I saw that there was a question mark over the battery symbol, and when I unplugged my Fire, boom, it went black again.

This went on for about 3 days - me plugging it in, seeing that the question mark was still there, unplugging it - before I finally got the sense to look around these forums.

And... yaaay! I found out how to fix it! According to one of these posts (I forget which one), when my Fire dropped, the battery sort of jiggled and suddenly it wasn't hitting the right places to make it work anymore. So, while plugged in, I tapped the sides of my Fire with my palms medium-hard about 3-5 times. Then I unplugged it and plugged it back in. NOW IT WORKS!!

I really hope this method works for somebody else out here in cyberspace. I have no guarantee that it WILL work, but it's a heck of a lot better than doing a Factory Reset or (God forbid!) buying a new one.

If this worked for you, can you reply to this post? Thanks!

In reply to an earlier post on Aug 28, 2012 6:02:06 AM PDT
**Meya** says:
What you describe is a mechanical issue. A factory reset wouldn't help that. I would be curious to know how it performs as time goes on.

In reply to an earlier post on Aug 28, 2012 6:27:42 AM PDT
Bufo Calvin says:
Starlight, I think it's good that you posted this for others.

However, I would recommend that you (and others) in this situation check with Kindle Support. If something is wrong with the electrical system, you are taking a chance with it. Amazon replaced a Kindle for me that was accidentally knocked out of my hand and damaged. It wouldn't hurt to ask's possible you'd get a replacement for free. If you don't, it hasn't hurt to ask.

There is a

Contact Us

button there.

In reply to an earlier post on Aug 28, 2012 6:52:49 AM PDT

Yes, I tried doing that, but it ended up in nothing. Erica (the representative that I talked to) was very helpful, but in the end she said that I should get my Fire replaced, which I really didn't want to do. So I poked around the Internet some more, and found this little trick out. :)

In reply to an earlier post on Aug 28, 2012 8:08:32 AM PDT
Bufo Calvin says:
Great! I'm glad you checked with them be clear, had they offered to replace it for free? I can still understand a reluctance to do that, especially if you have a lot of personal content on it.

In reply to an earlier post on Aug 29, 2012 6:48:35 AM PDT
Last edited by the author on Aug 29, 2012 6:48:43 AM PDT
Yes, they did, but as you mention, I've had it for two months and there are many things I wouldn't want to have to replace.

In reply to an earlier post on Aug 29, 2012 12:07:37 PM PDT
Dennis Lord says:
Your replacable stuff should already be on Amazon's cloud and should load back onto your new one if your have the same. User ID and password.
Good luck!

Posted on Aug 29, 2012 1:06:52 PM PDT
I'm just not sure thwacking the Fire is the answer. It reminds me of Fred Mertz hitting the side of the console TV.

In reply to an earlier post on Aug 29, 2012 1:18:29 PM PDT
Last edited by the author on Aug 29, 2012 1:18:57 PM PDT
flipoid says:
How hard is it to reload everything from the Amazon cloud? Or, if you have other apps that you sideloaded, just make sure you put them on your computer before you send the old Fire back.

You may have trouble in the future and, once the 1-year warranty is up you won't be offered the free replacement.

Posted on Sep 1, 2012 6:45:20 AM PDT
Thank you so much. It worked been trying to get the question mark to go away for days now. Ten second fix. My kids are happy again. Again thanks for the tip.

Posted on Sep 1, 2012 6:51:00 AM PDT
I would keep a very serious eye on it over the time you have left on your warranty. Well, I would actually get it replaced asap but, since you are not...I would keep a very serious eye on it over the time you have left on your warranty.

Posted on Sep 1, 2012 6:54:42 AM PDT
**Meya** says:
I'm going to mention again, if smacking any electronic device seems to "fix it," that means you have something loose inside. It is possible you are only avoiding the inevitable failure of the device, and you may even take it past the warranty period.

A Kindle is very different than an old tube style television. You are moving it and carrying it. If something is loose, you should have it replaced.

Posted on Sep 1, 2012 6:06:37 PM PDT
Kayt says:
i did that and then the question mark went away and is replaced with the battery thing in the top right corner being red?
the orange light wont turn on either...

In reply to an earlier post on Oct 3, 2012 3:59:22 AM PDT
No problem! Glad it helped! :)

Posted on Oct 10, 2012 8:21:22 PM PDT
Amber says:
Wow!! I just cant thank you enough! I thought I would have to send my kindle off to be worked on!! The question mark is gone and its keeping charge again. :) who knew a few good smacks would fix it!!

Posted on Oct 10, 2012 8:22:38 PM PDT
Amber says:
Thank you so much!! The few good smacks have got my kindle working perfectly!!

In reply to an earlier post on Oct 19, 2012 8:35:47 PM PDT
C. Jaquez says:
Ok wow I actually tried this while thinking it was silly but it actually worked. Thanks!!

In reply to an earlier post on Oct 25, 2012 7:11:17 PM PDT
Hannah says:
Omg it worked for me too. Thank you

Posted on Oct 29, 2012 6:58:33 PM PDT
Edgar says:
Worked for me. Thanks!

In reply to an earlier post on Nov 13, 2012 7:08:24 PM PST
Also worked for my device that is subject to a 4 year old ....Must have knocked it loose when she dropped it.

In reply to an earlier post on Nov 14, 2012 5:54:05 AM PST
L Markham says:
Worked for me. Was about to give up and get another one. Had nothing to lose. Now charging and the charging light is back on.. Thanks.

Posted on Nov 15, 2012 6:59:30 PM PST
moody says:
Awesome!!! I just did the hitting on the side with my palm and it worked!!! Thanks!!

Posted on Nov 18, 2012 11:27:11 AM PST
[Deleted by the author on Nov 18, 2012 11:27:31 AM PST]

Posted on Nov 18, 2012 12:47:02 PM PST
Worked for me. This is my third kindle fire since January of 2012. The first two had issues with not charging. It seemed as if the connection from the charger to the device would get very loose and then the kindle would not charge. Amazon replaced them both. I am glad this worked and I didn't have send this kindle back.

In reply to an earlier post on Nov 23, 2012 2:57:39 PM PST
This really worked for me. I just hit couple of times softly on mat and it worked
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Discussion in:  Kindle forum
Participants:  141
Total posts:  177
Initial post:  Aug 28, 2012
Latest post:  Oct 22, 2015

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