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Customer Discussions > Kindle forum

unable to receive replacement KINDLE FIRE due to Amazon not honoring my Visa Debit Card expires at the end of September.

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Showing 1-25 of 40 posts in this discussion
Initial post: Aug 29, 2012 5:59:50 AM PDT
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Posted on Aug 29, 2012 6:07:49 AM PDT
Psylocide says:

Call back... ask for the supervisor's supervisor.

If that doesn't work, ask for the supervisor's supervisor's supervisor.

If that doesn't work, you could possibly try asking for the supervisor's supervisor's supervisor's supervisor.

If all else fails, you may be able to ask for the supervisor's supervisor's supervisor's supervisor's supervisor's supervisor.

Source: It has worked, I did it in the past.

Posted on Aug 29, 2012 6:11:29 AM PDT
T. Cook says:
Or, just use a different card.

Posted on Aug 29, 2012 6:13:28 AM PDT
Don't have a different card.

In reply to an earlier post on Aug 29, 2012 6:13:54 AM PDT
I am confused. What does your Visa Debit Card have to do with getting a replacement KF?

If you are within the 1rst 30 days of original purchase, just return it & get your money back.

If you are past the 1rst 30 days, then you will likely get a refurbished KF - they don't sell a new version of the KF II (or at least not yet - still waiting for what they tell us next month).

In reply to an earlier post on Aug 29, 2012 6:19:00 AM PDT
The possible reason Amazon will not allow you to use a card that expires next month could be because the total window you have to send back the bad Kindle will end up past the (10/1/12) expiration date. You have 30 days to ship it back to Amazon, and adding on potential shipping time brings the total time you have to send it back to be past October 1st.

While their position is reasonable due to the timing (if you don't send it back and don't put a new card on the account they can't charge you for the replacement after your allowed time is up), from a customer service standpoint Amazon should be able to work with you over this issue. Since you seem to have gone about as far as you can with regular customer service, I would suggest going to the next level up. That would be Executive Customer Relations. They are email only and have helped me out a couple of times when regular CS wasn't. Their email is Be complete in your description of what is happening and they should be able to help.

Good Luck.

In reply to an earlier post on Aug 29, 2012 6:19:51 AM PDT
**Meya** says:
The software they use for processing orders etc. sees the 9/2012 and takes it as the beginning of September, not the end.

Flip this scenario around. What if the card DID expire on the first of September, but Amazon or any other company charged it anyway, after that date? That would make you mad too. They use your CC in case they don't receive the broken device back from you in 30 days. It has to be an authorized card. Your card is (according to their authorization method) going to expire before that 30 day window. So it kicks it back and won't allow it to be used.

In reply to an earlier post on Aug 29, 2012 6:21:22 AM PDT
Oh, that makes sense, Thomas - I was wondering why...

Posted on Aug 29, 2012 6:21:30 AM PDT
i'm guessing that it is because they need to place a hold for the funds on the card before they can send the replacement out - which is then released

But since I use a debit card and have just used it up until the last day of the month that it expired, I call shenanigans - UNLESS, there is a time limit on expiration due to the turn-around time for receiving the replacement device and returning the other one - which is entirely possible, since you have up to 30 days to return the replacement, and 30 days would put it right on the expiration of the card, and they would have no way to charge the card - would be my theory

Either way - you could normally call your bank and get a replacement card earlier - I've done that before as well since I was scheduled to deploy two months before mine expired and I didn't want to get stuck overseas with no replacement card, if it got caught up in the military mail system

Posted on Aug 29, 2012 6:26:33 AM PDT
Last edited by the author on Aug 29, 2012 9:03:50 AM PDT
Any chance your credit card company could be persuaded to send you the replacement card NOW? I'd be upset with THEM, not Amazon. A card with a replacement date of 9/2012 on it's face should have been replaced in August -- or July.

ETA: Deleted accidental duplicate post below.

Posted on Aug 29, 2012 6:27:06 AM PDT
[Deleted by the author on Aug 29, 2012 9:03:08 AM PDT]

Posted on Aug 29, 2012 6:35:09 AM PDT
Went Monday to Credit Union to ask and if I asked for a replacement now it would have the same date. The Credit Union says the current card is good until 10/1/2013. I called Amazon on my KINDLE. FIRE on Sunday 08/26/2012.

Posted on Aug 29, 2012 6:36:39 AM PDT
Thomas I will try that email.


In reply to an earlier post on Aug 29, 2012 6:37:56 AM PDT
Jazzy_Jeff says:
I agree. I always get my cards early from my bank. If a card express in September then you should have the replacement some time in August at the very latest.

In reply to an earlier post on Aug 29, 2012 6:41:38 AM PDT
Last edited by the author on Aug 29, 2012 6:42:21 AM PDT
then your credit union is smoking crack...even when I have gotten replacements for ruined cards, they have all had no expiration dates on them...they aren't going to issue a card with a 2 month period on it - it makes no fiscal sense for them

don't go into your credit union - call the customer service people - then tend to have a better idea than individuals that work in the branches

In reply to an earlier post on Aug 29, 2012 6:43:03 AM PDT
Jazzy_Jeff says:
I completely understand a company doing this. They have to make sure there will be an active card in case you don't send the damaged Kindle back. Most companies make you send in the defective unit first before sending a replacement.

Posted on Aug 29, 2012 6:44:41 AM PDT
maybe see if what Jazzy Jeff said is an option - get a return form, send your kindle in and then have them send a replacement - although you may have to wait longer

Posted on Aug 29, 2012 7:00:07 AM PDT
I have had this visa debit card for almost 2 years. When there is a Visa logo on the card it has an expiration date on it.

Thank you everyone for all of the responses so far. Didn't I would get any this quick.

In reply to an earlier post on Aug 29, 2012 7:28:14 AM PDT
and people have explained to you various reasons why Amazon might not be able to honor the card based on the expiration - primarily the 30 day return window and the fact that if you don't return in that time, they will need to charge you which they won't be able to do since your card will potentially be expired - adding in a window of +/-2 days for charging purposes

it is the same as using a debit card and not having the funds to put on hold for the replacement and then saying it is all amazon's fault - umm, no - that is how it works

Posted on Aug 29, 2012 7:31:36 AM PDT
Most merchants will not accept a CC that only has a month til expiration.You should have recieved a NEW card before this with new expiration date.Usually AT LEAST 6 weeks b4 expire.

Posted on Aug 29, 2012 7:36:08 AM PDT
[Deleted by the author on Sep 27, 2012 1:15:37 PM PDT]

In reply to an earlier post on Aug 29, 2012 7:53:23 AM PDT
they won't let you use your visa card to renew your prime? you can't use your store card to renew your prime? your post is completely confusing

since its past March 2012, does it expire March 2013? if that is the case, then your visa will expire prior to renewal, so that could be causing issues I don't know

In reply to an earlier post on Aug 29, 2012 8:03:37 AM PDT
Wayne says:
Dove is so anxious to talk to people here, she is making up nonsense posts. She alienated so many people with her behavior, and now just wants to join in and act like it never happened. Making up stuff, asking incoherent questions...her post makes no sense because she is making it up.

In reply to an earlier post on Aug 29, 2012 8:10:54 AM PDT
Last edited by the author on Aug 29, 2012 8:25:06 AM PDT
FreeDove is a troll i agree
edit TO ADD, she attacked people, called them names, stalked people from one thread to another, she is a not the nice person trying to pretend she is, DO NOT BE FOOLED BY HER, she is a fully grown troll with a nasty disposition

In reply to an earlier post on Aug 29, 2012 8:12:22 AM PDT
That's why I love the Ignore button.
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Discussion in:  Kindle forum
Participants:  18
Total posts:  40
Initial post:  Aug 29, 2012
Latest post:  Aug 30, 2012

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