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Showing 1-16 of 16 posts in this discussion
Initial post: Jan 11, 2013 3:38:02 AM PST
E. sand says:
unable to connect to my private WIFI, any suggestions ?
tried several times, it finds it but is unble to connect when i type in the password.

this is a Kindle Wi-Fi, 6" Display!

Any suggestions ?


Posted on Jan 11, 2013 4:40:22 AM PST
T. Cook says:
Try changing your wifi to be unsecure, if the kindle can connect, the problem may be the typing in of the password.

In reply to an earlier post on Jan 11, 2013 4:48:31 AM PST
E. sand says:
still does not work!


In reply to an earlier post on Jan 11, 2013 5:05:39 AM PST
T. Cook says:
Doesn't connect to an unsecure wifi network?
Also, regarding passwords, some people said you can't have too short of a wifi password, usually they should be a length of 10 characters/numbers.

In reply to an earlier post on Jan 11, 2013 5:10:54 AM PST
E. sand says:
ok, cant see how this would effect anything but will check later.

In reply to an earlier post on Jan 11, 2013 5:19:26 AM PST
Sarida says:
Have you ever been able to connect? Or is this the first time you have tried?

When I got my Kindle Keyboard, after charging, i had to shut off the device completely (not just put to sleep) and after restarting it connected.

In reply to an earlier post on Jan 11, 2013 5:34:47 AM PST
E. sand says:
no not his one, received it yesterday and have been trying since. have shut it down, set it back to original settings and so on. It finds several wifi networks and i am sure i have typed the right password but still will not connect.


In reply to an earlier post on Jan 11, 2013 5:35:51 AM PST
It's probably time to contact Kindle Customer Service.

In reply to an earlier post on Jan 11, 2013 5:36:01 AM PST
It finds "several" networks. Is one of them yours?

In reply to an earlier post on Jan 11, 2013 5:39:32 AM PST
You beat me to it. I was going to ask if E was sure s/he was choosing their own signal.

Also, I know I've read something about the WPAP 1 or 2 or something.

In reply to an earlier post on Jan 11, 2013 5:55:42 AM PST
E. sand says:
Yes i am sure it is my signal, i even reset the network twice last night.

Tried both 1 and 2


In reply to an earlier post on Jan 11, 2013 5:56:25 AM PST
Scroll up this screen. Click Help. Click Contact Us. Enter your phone number. CS will call you within minutes.

Posted on Jul 7, 2013 9:43:46 AM PDT
J. Bowles says:
turn the power to the router off then back on. If that does not work recycle the power to both the modem and the router, turn the modem back on and wait until all the lights are on, then power up the router again. This usually works for me but is a constant PITA.

Posted on May 13, 2014 8:18:18 AM PDT
Last edited by the author on May 13, 2014 8:19:33 AM PDT
Hard re-boot of both devices many times.

I am having the same exact issue. Does anyone know if this has been addressed successfully?

In reply to an earlier post on May 13, 2014 8:22:13 AM PDT
Read this thread:

In reply to an earlier post on May 13, 2014 8:22:38 AM PDT
T. Cook says:
There is nothing to be addressed, usually typing in the correct password works.
From working at a help desk, 99% of the time Wifi connection problems are password related, some people just can't type them in properly (proven by changing to a simple password).
The other 1% is a hardware issue either with the device or the router, which takes troubleshooting efforts with both devices and another working wifi device to see which is the cause.
If you're having the same exact issue, then you tried the troubleshooting tips in this thread before asking, right?
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This discussion

Discussion in:  Kindle forum
Participants:  7
Total posts:  16
Initial post:  Jan 11, 2013
Latest post:  May 13, 2014

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