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Customer Discussions > Kindle forum

screen problems


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Showing 1-2 of 2 posts in this discussion
Initial post: Jul 29, 2012 2:33:58 PM PDT
Nel Fernan says:
lines on screen will not turn on although green light will come on

In reply to an earlier post on Jul 29, 2012 2:38:10 PM PDT
Try a hard reset and if that doesn't work, contact Kindle support. Since I don't know which Kindle here's generic instructions

Hard reset - Make sure Kindle is charged and not plugged into wall or computer. Press and hold the power button for 30 seconds (time it). If it is the Fire, press the power button 1 more time. Wait until the home screen appears before doing anything. This may take a few minutes.

To contact Kindle support, click on help at the top of this page and then the contact us button on the next page. I use the option to have Kindle call me. They call within one minute.
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Discussion in:  Kindle forum
Participants:  2
Total posts:  2
Initial post:  Jul 29, 2012
Latest post:  Jul 29, 2012

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