Customer Discussions > Kindle forum

Kindle Paperwhite problem


Sort: Oldest first | Newest first
Showing 1-7 of 7 posts in this discussion
Initial post: Nov 3, 2012 3:43:17 AM PDT
I bought the Paperwhite after being assured here I would have no problem copying a book to the Paperwhite that I had purchased from Amazon and downloaded to my PC. Yes, it's easy to copy the book over to the document directory however I can't read it! When I try to open the book it tells me it's "licensed to a different user". The searches I have done here seem to relate to other versions of the Kindle and many are old postings and do not apply to the Paperwhite or apply to the Fire or something else. I have no problem opening books on my 17' screen laptop however I don't want to lug it around with me just so I read a book. That's why I bought the Paperwhite. I don't have access to WIFI without traveling some distance. Please advise.

In reply to an earlier post on Nov 3, 2012 3:57:21 AM PDT
Kribu says:
You cannot just copy over the books you have downloaded for the Kindle for PC app - I assume this is what you have been trying to do, by the sound of that message.

Go to Manage Your Kindle on your computer and from the Actions menu next to the book you wish to read, choose Download and Transfer via USB. Then make sure your Kindle Paperwhite is chosen in the dropdown menu. Download the file to your computer and copy it over to the Paperwhite's Documents folder. This file should be readable on the Paperwhite, as it's customised for that device.

Most books are protected by DRM, so with the way Amazon's DRM works, every copy is device-specific - a copy you've read on Kindle for PC won't work on a Kindle device or another Kindle app, so you just have to download a copy specific to the device you want to read it on.

In reply to an earlier post on Nov 3, 2012 4:24:55 AM PDT
Thanks for your prompt response. That fixes it for me. Thanks again.

Posted on Feb 5, 2014 5:04:26 AM PST
photobug says:
my kindlewhite 2nd gen has a frozen screen - screen frozen with usb cable displayed and message re: "If you want to read etc." I pushed button on bottom and held for 30 seconds or more and nothing happens - just got kindle yesterday

Posted on Feb 5, 2014 5:29:56 AM PST
is it still plugged into your computer? just eject the kindle from your computer then...

In reply to an earlier post on Feb 5, 2014 5:37:48 AM PST
And for future reference, it's better to start a new thread--use the Ask a New Question tab--than to add onto an old thread about a completely different problem.

In reply to an earlier post on Feb 5, 2014 7:05:06 AM PST
photobug says:
Thanks for reply
However it is not plugged into computer - I just contacted Amazon for assistance - they could not help and they are sending a new one out to me today.
‹ Previous 1 Next ›
[Add comment]
Add your own message to the discussion
To insert a product link use the format: [[ASIN:ASIN product-title]] (What's this?)
Prompts for sign-in
 


 

This discussion

Discussion in:  Kindle forum
Participants:  5
Total posts:  7
Initial post:  Nov 3, 2012
Latest post:  Feb 5, 2014

New! Receive e-mail when new posts are made.
Tracked by 2 customers

Search Customer Discussions