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Keep losing WiFi connection

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Showing 1-25 of 112 posts in this discussion
Initial post: Jan 17, 2012 6:58:02 AM PST
laylasmeme says:
I know I am within range, have other devices (laptops) connected but i keep losing wireless connection on my Kindle. I started by going through all the steps listed i.e. rescan, setting up wifi again on kindle with negative results. However, powering off and back on connects. Is this normal? Just got my kindle this Christmas and want to be sure it is functioning properly before a lot of time elapses.

Posted on Jan 17, 2012 7:18:39 AM PST
Fud53 says:
Just because other devices are within range doesn' t mean that the kindle is too. My iMac is in another room from the router and gets all four bars/arcs. On the other hand when I bring my kindle in the same room it only gets two bars. Your assumption that because one unit gets a strong signal therefore all units will is faulty.

Posted on Jan 17, 2012 7:53:20 AM PST
Last edited by the author on Jan 17, 2012 7:53:47 AM PST
Just wanted to confirm that what Fud53 states is true; not all electronics/radios are created equal so your signal may vary from item to item. Neither of my tablets get as strong of a signal as does my laptop, this can be further complicated by RFI between your item and router.

I had this problem with my microwave degrading the signals in certain areas of my house when it was running... my solution was to buy a repeater and place it in the area where I had signal degradation/loss. This worked well for me.

In reply to an earlier post on Jan 19, 2012 8:26:15 AM PST
A. Express says:
I have the same problem. I have two wifi setuops and am within 2 feet of one. It still loses connection, very frustrating

Posted on Jan 19, 2012 8:29:40 AM PST
T. Cook says:
As with all wireless networks, check the channel it is broadcasting at incase of external interference (usually with wireless G there are 11 channels to choose from), and the power/strength setting that it is being broadcast at as well (again, usually with Wireless G there are 10 power levels to choose from, for my ISP provided router, 10 = 1/2 block radius around the house).

In reply to an earlier post on Jan 20, 2012 8:42:59 AM PST
laylasmeme says:
How do you explain the fact that upon powering the kindle off and back on I immediately get a WiFi connection?

Posted on Apr 18, 2012 7:10:00 PM PDT
Redhead says:
I keep losing my wireless connection. Very annoying. I've followed all the steps in the troubleshooting section, and the problem is not reolved. I've actually taken my kindle to my computer to determine if using it 6 inches away from the router would improve the connection. No way. It's hit or miss. Sometimes I can use my Kindle and watch three consecutive 44-minute programs without a problem and other times I can't even get through one program without losing my connection 3-4 times. I've turned it off and on to no avail. Therefore I am assuming that this is an ongoing problem with the Kindle Fire in general. Hopefully, Amazon will find a solution---- I love my Kindle Fire and hope that one day there will be an update to fix this annoying issue.

Posted on May 23, 2012 12:21:17 PM PDT
kjh123 says:
I was hoping to find a solution to this problem since this is happening to me too. I am in the same room as my router, within feet, and keep losing the connection. My Kindle says that signal strength is excellent, but it still keeps dropping the connection anyway. No other devices in the room with have that problem (phones, laptops, etc) so I'm assuming this is a problem with Kindle and not the router or internet provider (I realize one device isn't the same as another device, but like I said, the signal strength is "excellent" and I'm within feet of the router). I've only had my device for two weeks, but at this point I'm disappointed by this problem since I can't seem to find any solution.

In reply to an earlier post on May 23, 2012 1:34:17 PM PDT
Redhead says:
Well, I've had this problem for 3 months now. I have maintained a log sheet of all my calls to Amazon. It has not been a fun experience. I had one Amazon tech help me reset to factory settings and that helped a lot; however, I was recently on a Southwest flight and kept losing my movie and getting the message that my internet connection was lost. When I contacted Amazon about this upon my return, the tech advised me that it wasn't the Kindle but rather the router. I am pretty sure that Southwest Airlines has a good router, especially when other passengers with laptops and iPads were getting fine reception. I believe that the Kindle Fire is in desparate need of some patches. Until then we must 'deal' with this or switch to an iPad. I would do that; however, I prefer the Kindle Fire's size and lighter weight.

Posted on May 23, 2012 1:37:59 PM PDT
Jazzy_Jeff says:
How old are your routers? Do they have up to date firmware? Are your passwords at least 8 characters in length?

Posted on May 23, 2012 2:00:35 PM PDT
I was having the same problem, thought it might be an app or something that I downloaded. So, I started deleting some that I thought may have affected it and it stays connected now and have not had the same problem since. I believe it was some kind of power monitor or something that adjusted settings to be more efficient or something like that, that kept disconnecting it.

In reply to an earlier post on May 23, 2012 2:26:12 PM PDT
Redhead - A Movie requires constant streaming. If others with laptops, etc were surfing, they won't see the loss of connection that you will while streaming. SOME airlines also have limiters from what I've read. This is a device that limits the bandwidth in an effort to ensure everyone has access to the wifi and not just a few people "streaming movies".

I would suggest going to a friend's house and trying their network. Start by surfing and if you don't have any issues after a few hours, try streaming a movie. If you have problems with wifi at more than one location (not airplanes because of above), then make sure you note that with Amazon.

Many routers (especially the cheaper/older models) will drop connections. Last year N protocol became official and I'm finding that most of the newer routers (with the new N protocol) don't seem to have this issue. In fact, we did with our 5 year old router and upgraded because of signal dropping and believe me we tried everything.

In reply to an earlier post on May 23, 2012 2:30:10 PM PDT
Jazzy_Jeff says:
My six year old router doesn't have any problems with the newer devices, but I do make sure my firmware is up to date.

In reply to an earlier post on May 23, 2012 2:43:55 PM PDT
I agree Jazzy_Jeff that SOMETIMES it resolves the issue and is usually the first thing that I try when working with a "flakey" network. Many times though, replacing the router is the only way to resolve the issue which is why I often mention it as it is easier for non-tech people to just replace the router than figure out how to upgrade the firmware.

If the router is provided by the ISP, then we are into another kettle of fish. ISPs are usually very reluctant to set up a service call to replace the router and insist it is not the router. Cost savings vs cust satisfaction.

In reply to an earlier post on May 23, 2012 3:11:43 PM PDT
Redhead says:
I have a brand new router for my home which I purchased at the same time I purchase the Kindle where I had the issue, and I discussed it with AT&T who could find no problem with the router. I've had the issue at my office as well as at friends' homes. checking the router was the first step I took in this whole process. Believe problem is not a router problem.

In reply to an earlier post on May 23, 2012 3:19:15 PM PDT
Sounds like you've done everything right. The only thing left is your Kindle. Amazon should replace the Kindle once they understand this is a continuous problem at multiple locations. The multiple locations is the important thing here. Good luck on contacting Kindle support and if they still give you a hassle, I believe that I would be asking for a supervisor.

Posted on Jul 29, 2012 3:09:15 PM PDT
AmazUser says:
I have the same problem. Sometimes wifi connection is fine for over an hour then disconnects for no reason (strength of connection. & battery are fine). I can get it to reconnect by closing web page and reopening. Most frustrating is it then continues to disconnect every 5-10 minutes. Doesn't happen with nook,laptop,etc. Its not the router,ive had that checked out.

In reply to an earlier post on Jul 30, 2012 10:20:07 AM PDT
Redhead says:
Try resetting it to 'factory settings'. That worked for me and I haven't had the problem since (3 months so far so good)

In reply to an earlier post on Jul 30, 2012 11:26:35 AM PDT
AmazUser says:
Redhead - Sorry but how do you reset to factory settings?

In reply to an earlier post on Jul 30, 2012 3:32:23 PM PDT
Redhead says:
Call the help line for Kindle Support. Click on the 'contact us' icon on

There is also 'troubleshooting your Kindle' section which explains how to reset to factory settings.

Posted on Jul 30, 2012 6:15:51 PM PDT
cruemom6 says:
I can't connect to ANY wi-fi any more. Last week I had a doctors appointment..and took my kindle so I could read.. I had downloaded 2 new books that morning and wanted to read some. I didn't have to connect there, it was on airplane mode. I got home that night and since then I can NOT connect to my wi fi at all. I have moved closer to the router..reset the router, re started my kindle.. no matter what I do it won't connect. I was away from home for a month not too long ago..and as soon as I walked in and started my kindle it connected right away. I am at the point where I am about ready to throw the dumb thing up against the wall and say forget it... I got it back in March..its not that old..but its turning out to be more of a bother than its worth.

In reply to an earlier post on Jul 30, 2012 7:04:24 PM PDT
Lucy Ford says:
I've had my Kindle Fire since the first of the year and had to take it into shop to get connection back when went down 1st time, I've just now lost connection with router again. The shop told me they have had several Kindle Fires they have had trouble with. I also love my Kindle Fire, hope they find solluton to this soon!!!!!

Posted on Jul 30, 2012 7:53:48 PM PDT
AmazUser says:
With so many of us having same problem, why hasnt Amazon resolved this? I also have a Nook that is almost 2 yrs old & have never once lost internet connection. Traveled to Europe & Canada and Nook connected to wifi networks in hotels & airports w/ out any problem. Received kindle as a gift. First one completely died after 1 month, replacmt keeps dropping connection. So frustrating! Wanted to travel with kindle since its smaller (and newer) than Nook but cant trust it would hold connection.

Posted on Oct 30, 2012 1:10:29 PM PDT
I have the same problem but only certain times of the day (or night). I'll get great reception all day and then in the evening it's sporadic. If I walk into the room with the router, the connection is received immediately. However, when I walk to the other room, the connection is dropped. It's very irritating and seems like there should be a fix. I will try to reset to factory setting, however, and see if that helps.

In reply to an earlier post on Nov 13, 2012 8:51:01 AM PST
This is the exact same problem with one of the kindle fires in our house. I feel certain it is a factory problem in the kindle fire. It connects after powering on and off.
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Discussion in:  Kindle forum
Participants:  52
Total posts:  112
Initial post:  Jan 17, 2012
Latest post:  Apr 13, 2014

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