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My First Generation Kindle Fire wont charge.

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Showing 1-25 of 72 posts in this discussion
Initial post: May 2, 2013 7:18:13 PM PDT
LadyBell81 says:
My First Generation Kindle Fire won't charge. The strangest thing is, if I wrap the cord just right, it will light up like its charging for about 30 seconds and then stops charging again. I am very frustrated. Haven't had enough charge to turn on my kindle for 3 days now. Anyone else having this same problem. Any suggestions on how to fix this problem. I have tried a new charger and that didn't seem to make any difference.

In reply to an earlier post on May 2, 2013 7:24:28 PM PDT
That's a known issue. Contact customer service to see if they'll help you out.

Posted on May 25, 2013 4:52:19 PM PDT
Phil Gibson says:
that is my EXACT issue. now i seach on how to fix it.

Posted on May 28, 2013 7:34:03 PM PDT
Janalin says:
The same thing is happening to me AND my friend. We don't know what to do!

In reply to an earlier post on May 28, 2013 7:50:05 PM PDT
Call amazon Costumer service. They will send you a replacement kindle for free. Just make sure you send back the defective one. I've had to do this for my daughters kindle. They sent a new one and so far it's been charging fine. However I've wondered if he new kindle hd has any charging issues too cuz I'd like to buy it but really don't want to deal with the same charging issues on it as wellnn

Posted on Jun 4, 2013 9:13:25 PM PDT
L. Olmeda says:
My issue is that it won't charge or turn on at all. My warranty period is over so if I want to replace it I'm going to have to pay for it. :-/ Very disappointed right now!

Posted on Jun 6, 2013 5:49:43 PM PDT
Jason Wuori says:
I never write in posts like this but I am furious. I had spoken with Daniel from Customer Service on Monday (6-3-13) and was told that there is a known issue and he was sending out a newly designed charger for me to try. He said that they would replace my wife and daughter's 1st gen Fires (both have already been replaced once, both quit again within days of each other) if the new charger didn't work. Well the charger didn't work for either so I called customer service back. Today I contact Michelle from Customer Service and she tells me that that since it is out of the normal warranty period, the best that they will do is discount a new Fire. If you are keeping track, that is 4 Kindle Fires that have quit working within an 18 month period.

She found the recording of the original call with Daniel where he states that it is a known issue, that new chargers were designed specifically to address the problem and that they would replace the Fires if the new charger didn't work. Now, even though she admitted that all of this information was in there, she said that Amazon would not do anything more then discount new product for me.

It is insulting to have a company know that they released a faulty product and their remedy to the situation is to ask you to buy more product from them in the hopes that it isn't complete junk this time around.

When Microsoft originally released the Xbox 360, issues arose because of poor design. They did the right thing by extending their warranty period in order to get the faulty product fixed. Amazon just turns their nose up and says "We acknowledge that we sold you a bad product, but give us some more money and maybe you'll have better luck".

Posted on Jun 7, 2013 9:50:42 AM PDT
M. Grimm says:
The problem is the usb port. Search the internet to see if there is somewhere near you that repairs Kindles. You can get this fixed without buying a new one, but it is not a DIY type thing unless you have experience soldering electronics. I myself had this same issue and was disappointed that all Amazon offers is "buy a new one at a discount". I have no idea if they fixed this problem on the newer Kindles so that option was not attractive. I took it into a local place that fixes smartphones and Kindles, and they can repair it.

Posted on Jun 11, 2013 1:10:43 PM PDT
nialls girl says:
whats that number

In reply to an earlier post on Jun 11, 2013 1:12:20 PM PDT
What number?

Posted on Jun 11, 2013 1:49:42 PM PDT
Many ebay sellers are offering a repair service on the charging port for $25-$35 which seems like a good deal to me if replacement is your only other option. Just search "Kindle Fire repair" on ebay. Any cell phone or computer repair should also be able to do the repair for you.

In reply to an earlier post on Jun 11, 2013 2:03:59 PM PDT
Jazzy_Jeff says:
Since the information is in the notes I would call back and speak to a supervisor. That is about the only recourse you have left.

Posted on Jun 24, 2013 3:49:48 PM PDT
Last edited by the author on Jun 24, 2013 3:52:04 PM PDT
Photoguy says:
My wife is this moment on the phone with an Amazon rep trying to get satisfaction about her THIRD fire with this charging problem. The warranty ran ran out on her original two weeks ago. So far thEy aren't even offering a discount on a reppacement.

In reply to an earlier post on Jun 25, 2013 5:31:00 PM PDT
Ava says:
Yep, same thing happened to me. Jesse from customer service asked me to give them another chance. I said but you want me to pay for a third kindle after two of them quit charging and you admit it may have the same issue as the first two. No thank you.

In reply to an earlier post on Jun 26, 2013 11:06:06 AM PDT
The same thing just happened to me! I am also furious! I have a 2nd generation that never had this problem but my first generation has had the same problem and been replaced as well. Guess what! That same KF is not charging again but for almost $130 they will send me another one since I am out of my warranty. What shameful customer service!

In reply to an earlier post on Jul 11, 2013 3:25:03 PM PDT
E. Meyer says:
I have the same problem to... For almost 3 weeks

Posted on Jul 11, 2013 5:25:35 PM PDT
DEBBIE says:
Yep. same problem I've had mine for 5months.before I started having these charging problems. Talked to Mike from Customer
service.he was Very helpful .He thought restarting would help asked me if I had two charging cables yes I did same problem with both. I have had 3 people now the last told me restart my kindle I did She wanted to know what the battery looked like upper right corner I told her I guess you have a lightning rod in the middle,that means it is charging,in my case the kindle is not holding the charge,anyway, she wanted me to give it a few hours 6-8 to charge told me to call Sunday I,m getting a bad feeling about this DA

Posted on Jul 14, 2013 3:37:31 PM PDT
TJ says:
We are having the same issues, I guess a class-action would get their attention

In reply to an earlier post on Jul 14, 2013 3:48:45 PM PDT
Franny says:
Did you hold the power button in for the 20 seconds that is recommended? I was having the same problem, and that did the trick. Make sure that it's plugged in when you do it.

In reply to an earlier post on Jul 14, 2013 3:51:40 PM PDT
Franny says:
Did you hold in the power button for the 20 seconds as recommened? Make sure that it's plugged in when you do this step. I had the same problem, and this did the trick.

Good luck...........

Posted on Jul 17, 2013 11:22:53 PM PDT
My kindle's working again!!!!! I followed granny's instructions. Thanks!

Posted on Jul 18, 2013 3:58:53 AM PDT
L. Olmeda says:
Happy it worked for you, but it didn't work for me.

Posted on Jul 18, 2013 4:00:28 AM PDT
L. Olmeda says:
Happy it worked for you, but it didn't work for me.

Posted on Jul 22, 2013 1:38:46 PM PDT
Holding the button for 20 seconds works! Just did it today and even though 30 seconds prior to that my KF was at 14% battery capacity, it is now fully charged. Weird, but happy its working again.

In reply to an earlier post on Jul 24, 2013 5:43:19 PM PDT
E. Fritts says:
Were your fires first or second generation and how long did you have them before having them replaced? I just spoke with them and they want to sell me a new one at a reduced price.
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Discussion in:  Kindle forum
Participants:  53
Total posts:  72
Initial post:  May 2, 2013
Latest post:  Oct 1, 2014

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