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Kindle Touch: Kindle Store encountered an unexpected error

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Showing 1-22 of 22 posts in this discussion
Initial post: Dec 25, 2012 10:12:33 AM PST
My Kindle Touch always displays "Kindle Store encountered an unexpected error" when trying to visit Kindle Store. Wifi connection seems fine: I am able to display websites in the builtin "beta" web browser. The firmware is up to date (5.1.2), I've done several full restarts and even a factory reset, all without success.

Posted on Dec 25, 2012 10:17:47 AM PST
the kindle store is not working right on my fire hd today either

In reply to an earlier post on Dec 25, 2012 10:59:51 AM PST
Has it worked for you before?

In reply to an earlier post on Dec 25, 2012 12:50:18 PM PST
yes it has

Posted on Dec 26, 2012 10:43:32 AM PST
Seems to have been a temporary problem with the Kindle Store. Today everything is working fine.

In reply to an earlier post on Dec 26, 2012 1:40:05 PM PST
M. Stevens says:
Mine is still not working....I have that error as I was trying to set up. Everything looks fine except when I go to buy?? Any ideas? I have already reset device once.

In reply to an earlier post on Dec 26, 2012 1:41:01 PM PST
M. Stevens says:
Mine is still not working....I have that error as I was trying to set up. Everything looks fine except when I go to buy?? Any ideas? I have already reset device once.

Posted on Jan 3, 2013 9:10:24 AM PST
B says:
THURSDAY, 01/03/2013
Kindle Touch
I cannot access kindle store either

Posted on Jan 3, 2013 9:18:41 AM PST
FlyingAce says:
I have the Kindle Touch w/3G. I can get to the Kindle Store, look at books, and I was able to download a sample of a book. I did not try buying, but you may want to call CS and try to find out if there is something down on Amazon's end.

The only other advice I can think of is deregister your device then reregister and sync it.

In reply to an earlier post on Jan 14, 2013 3:54:35 PM PST
K. Gallagher says:
I am having the same Kindle Store error issue with my Paperwhite. I have tried restarting and a reset, but still cannot access the Kindle store via wi fi. I called CS and they seem to think it is an issue with my wireless router. I recently changed mine (from an apple airport express to the Time Warner issued netgear). I changed routers so my son could connect his xbox directly to the router. the airport express only had 1 connection. Ever since the change I haven't been able to get access to the store via wifi.
Anyone else having this problem with their PW Kindle?

Posted on Jan 23, 2013 6:57:11 AM PST
Noah Kugler says:
I haven't been able to access to store in a while on my Kindle touch. I have been able to use the internet browser beta, so wi-fi is not the issue. I have done 3 resets, 2 full factory resets, I have deactivated it twice, and this is my second Kindle. (The first I sent back because the bottom half of the screen always displayed a page from the book I was reading, even when the kindle was powered off.) It says to contact Amazon, but it seems that others have tried that with no luck. I also can't get the special offers, which i assume is linked to the store. Its just a minor inconvenience to me because I can use a computer and buy the book there. It is just really annoying.

In reply to an earlier post on Jan 23, 2013 7:08:37 AM PST
Practically speaking, customer service can't help you with your problem when someone else contacts them with their own problem.

Posted on Sep 23, 2013 7:22:25 AM PDT
I am able to see the first page of the store.. however, when I try to advance to the next page all I get is "Kindle Store encountered an unexpected error". My wife has a paperwhite as well and she has no problem with hers in the store... standing right next to me.

What gives? Any ideas?



In reply to an earlier post on May 5, 2014 9:35:37 AM PDT
I am having the same problem since the last update on my Kindle Touch. Betty Jersild

Posted on May 6, 2014 7:14:28 AM PDT
Donald says:
I figured out my issue. My girlfriend had gone through and messed with the Wi-Fi settings and accidentally blocked my kindle. Once I got the new password I was able to get on just as before. Hope this helps.

In reply to an earlier post on May 6, 2014 10:08:09 AM PDT
Thanks for posting; so often people assume their device is faulty, when it's just *possible* that something else is at play.

Posted on Jan 12, 2015 12:47:18 PM PST
Last edited by the author on Jan 12, 2015 12:47:41 PM PST
J. Nesbitt says:
I had the same problem just a minute ago. I was able to fix it by forgetting my wifi network, and connecting to it again. I hope this helps.

Posted on Feb 2, 2015 7:05:13 AM PST
I can't get a connection, and I "forgot" my wifi and tried getting a connection with 3G but got the same "Kindle Store encountered an unexpected error" message that I got on wifi. But I was successful in downloading a book from the Cloud. Sounds to me like Amazon has a bad connection to the Kindle Store but doesn't want to admit it, so Bezos blames the customer's wireless connection (even when the customer is unsuccessful connection to the store via 3G).

Posted on Feb 22, 2015 8:02:16 PM PST
Just got my paperwhite tonight and had trouble connecting to my wifi network. I tried rebooting the router (time capsule) and the kindle a couple of times but that didn't work. Retyped in my pw into airport utility (using the same one) and unplugged the kindle from my computer and then it accepted my pw. I think unplugging it from the computer was the key.

Posted on May 14, 2015 11:16:10 PM PDT
sweetu says:
Hello Everyone,

Here is a fix:

1. On your Kindle, please turn off WiFi and then turn it ON
2. Now please go to settings page of the Kindle and locate your WiFi network name. Tap and hold on the WiFi network and then select Forget.
3. Now restart your Kindle by holding the power button on the Kindle for 40 seconds, ignoring the shutdown message.
4. While the Kindle is restarting, please Power cycle your Router. To power cycle your router, unplug it for 60 seconds (don't just turn it off), and plug it back in.
5. Allow it to boot up and then try connecting the Kindle again. Once done, try visiting Kindle store.
6. That will fix the issue.

Posted on May 20, 2015 3:55:08 PM PDT
Last edited by the author on May 20, 2015 3:56:42 PM PDT
My mother who lives in Missouri and I live in Georgia has a Kindle Paperwhite 3G 6" High Def w/Next Gen Kindle. About 2 months ago it quit working for her - she tries to connect with the 3G so she can search and possibly purchase another book, but instead she gets the error: 'Kindle Store has encountered an unexpected Error'. She says it just spins and never connects. Now she is 83+ years old and simply loves this kindle. She doesn't have a computer, router or internet. Her only experience is this Kindle with newer technology and I feel helpless I can't help her from here. Can anyone give me step by step instructions on how to help her get it working again?

The kindle has been a joy for her as she is partly disabled (uses a walker) and she is really missing the access. Any help you can provide would be really appreciated.


Posted on Jun 19, 2015 9:28:40 PM PDT
Hibou says:
Just reboot your Kindle - hold down the power button at the bottom for a few seconds then touch "restart" in the dialogue box that appears.

Please people, when you post comments, spare us your life story. And don't suggest complex solutions as if you are an expert, when in fact you just tried everything and it started working for reasons you didn't understand. Re-booting is the first thing to try with any computer when it stops working. Re-booting worked on my own Kindle paper-white.
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Discussion in:  Kindle forum
Participants:  18
Total posts:  22
Initial post:  Dec 25, 2012
Latest post:  Jun 19, 2015

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