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Customer Discussions > Kindle forum

Does the Paperwhite still have blotchy screens?

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Showing 1-25 of 70 posts in this discussion
Initial post: Dec 26, 2012 3:19:17 PM PST
Cagey says:
About a month and a half ago, I had three different Paperwhites, and they all had green blotches all over the screen. I gave up after the third one and got a refund. I had seen some threads about others with the same problem.

I guess I'm wondering if maybe the problem has been corrected. Are the new Paperwhites being sent out now really white, as advertised, or are others still experiencing blotchy colors (green, blue, pink) on their screens? I'd love to order another one, but I'm hesitant to start that whole process again only to be disappointed.

In reply to an earlier post on Dec 26, 2012 3:28:09 PM PST
I have the same concern, but amazon has always treated me right. I tried the demo at a best buy and it was awesome. I am still waiting to order my third attempt from amazon, but there definitely are good ones out there. I too would like to hear some customers who have gotten paperwhites recently from amazon and if there were any rainbows still being shipped.

In reply to an earlier post on Dec 26, 2012 3:31:13 PM PST
I've heard both ways. Some people claim to have no problems with the screens while others have issues with every PW they get. This may sound far out but do you where glasses? Especially glasses coated with something to protect them from scratches or to reduce glare? I used to have some like that. It's a long shot but I'm wondering if the coating on those glasses may cause the blotchy colors to be visible.

In reply to an earlier post on Dec 26, 2012 3:48:26 PM PST
look at the posted pictures by users and see for yourself.

In reply to an earlier post on Dec 26, 2012 3:55:15 PM PST
I'm just trying to think outside the box here. I haven't seen any pictures.

Posted on Dec 26, 2012 4:01:47 PM PST
bookcrazy says:
I have had a nightmare dealing with splotchy screens. Very long story but short version is that after 10 or so paperwhites since they were released, I still have splotches. A week ago, CS told me that splotchy screens were the rule rather than the exception.

I thought I had heard every excuse but the one about the coating on my glasses is a new one.

I jumped the gun selling on touch and my kk so I decided to keep, live with splotches and save for the second generation paperwhites.

CS is nice but getting a little tired dealing with me. I think they just want me to go away!

Posted on Dec 26, 2012 4:09:25 PM PST
I'm on my third blotchy screen, from the new batch that was sent out right before Thanksgiving. This one has fewer software problems than the first two, though, so I'm keeping it. I only use it in well-lit rooms on the lower lighting levels so the blobs aren't so obvious, but for reading in the dark I have to use something else. I won't hesitate to ditch it if Amazon figures out how to clear up the screens in PW Version 2.

Posted on Dec 26, 2012 4:44:51 PM PST
Bixillarla says:
I got my Paperwhite from the first batch and is is perfect, no color blotches at all.

Not all of them had problems.

In reply to an earlier post on Dec 27, 2012 4:28:32 AM PST
Cagey says:
@FoundQuilting: I, too, questioned whether it was just my vision seeing the blobs on the screen, so in addition to looking at the screen with and without glasses, I showed them all to various people, and they all noticed the blobs. And it was most annoying, as someone said, at night in low light level situations. It was really unacceptable.

In reply to an earlier post on Dec 27, 2012 9:15:30 AM PST
"I thought I had heard every excuse but the one about the coating on my glasses is a new one."

Since I'm not an Amazon employee I can't provide an excuse. I was just brainstorming.

When the KKs first came out there were a lot of complaints of freezing and spontaneous rebooting. Someone started a thread where people could list everything they could think of regarding their situation. Eventually a pattern emerged and it was determined to be the Amazon non-lighted cover causing electrical problems in the Kindle. Amazon was finally able to confirm this and redesigned the cover.

My point being that a lot of things were tossed out there before the real cause was found. And until the electrical connection was explained most people thought the idea of the cover causing the problem was ridiculous.

Posted on Dec 27, 2012 9:40:32 AM PST
onewac says:
I went through 3 of them before giving up. I wear glasses and I can say that glasses do not impact the screens at all. It is a paperwhite issue only and one that amazon just can't seem to figure out. Supposedly they had figured out the problem in Nov and corrected it with those being shipped in Dec but am not sure if that is the case or not. Regardless after three tries and countless headaches later I have decided to wait and see what the 2nd gen turns out to be. I really wanted to like it. FYI I went through 7 1st gen kindle fires for various problems. I am getting a 8.9 fire and am hoping that it won't have any issues other than not having a way to organize all my books into a more manageable system!!

In reply to an earlier post on Dec 27, 2012 9:51:19 AM PST
bookcrazy says:

I was also told that the problem wold be corrected for those shipped in December but they were not. The last CS rep told me that there was no problem and therefore no problem to fix. One rep told me it was my skin oil, one told me some goofy story about how the light is like the water that comes out of a garden hose. I wish they were all on the same page with the stories and the info.

If I had not jumped the gun and sold my touch and my kk, I would have returned them and waited for the second generation paperwhite.

Oh well.....such is life.

In reply to an earlier post on Dec 27, 2012 11:44:32 AM PST
Cagey says:
FoundQuilting, I know what you mean about the brainstorming. With an earlier Kindle model, I sometimes experienced very slow page refresh. I eventually realized that it happened when I was out in the sun, which I posted. Lots of people told me that that couldn't be the cause, but eventually they found that the direct sunshine was indeed causing the problem and they came up with a fix. Now I just wish they could fix the blobby screen!

Posted on Dec 27, 2012 11:46:44 AM PST
2 new paperwhites here- purchased mid-December- no blotches.

Posted on Dec 27, 2012 2:20:04 PM PST
Last edited by the author on Dec 27, 2012 2:21:57 PM PST
Of the three companies that have lighted eInk screens, Amazon is the only one that is spraying 2 layers of goo on the eInk screens; one layer for a light guide and one for the capacitive touch capability. Nook and Kobo have just the one light-guide layer and use IR touch screens and neither of them has an issue with blotchy screens. Nook has other issues, but blotchy screens aren't included in that list. So, I have to wonder if there is something going wrong with the spraying process for some (but not all) of the Paperwhite assembly lines. Purely conjecture on my part, though.

Posted on Dec 27, 2012 5:25:45 PM PST
Cagey says:
I'm becoming more and more used to reading 100% on my Kindle Fire (vs. Kindle Touch), so I'm becoming less and less inclined to try another paperwhite! I find the black background and white lettering is fine for me while reading in bed.

Posted on Dec 27, 2012 5:50:32 PM PST
monilee says:
I got my grandaughter one for Christmas. It is perfect, no blotches .

Posted on Jan 3, 2013 7:24:27 PM PST
jangor89 says:
Just received and........ repacked my new Paperwhite. After reviewing all the comments on the blotchy screen issue over the past couple of months - I was hoping it had been resolved by now. How disappointed I was when I saw those blotches! VERY distracting and I felt like giving my Kindle Touch a hug and apologizing to it for wanting to 'replace' it. I guess it's just the luck of the draw whether or not you get one that is blotchless or not. One of my church members got one (which prompted me to order this one) and it didn't seem to have any screen problems at all - in fact I was very impressed. So I guess it is hit or miss. I MAY try ordering again when I read CONSISTENT comments that Amazon has resolved the problem.

Posted on Jan 3, 2013 7:39:18 PM PST
bookcrazy says:

If one was to talk to some kindle CS reps, one would be told there is no problem and therefore nothing to fix. Some reps swear the problem is fixed already ( but none of the five i received in december were without splotchy screens). It will be interesting if this phantom problem is fixed in the second generation paperwhite.

I finally caved and kept two with splotchy screens. I still see splotches when i read but as i said before in an earlier post, i sold my touch and kk so decided splotchys were better than reading on iphone or ipad.

Posted on Jan 3, 2013 9:06:23 PM PST
Last edited by the author on Jan 3, 2013 9:08:09 PM PST
This is what I've been wondering too. I have what is now called the Kindle Keyboard, which I love. I use it with a light. Which isn't perfect by any means. When the Paperwhite was announced, I thought it might be the answer. But with the news about the shaded lighting and blotches, I wasn't sure. I even went and looked at one at Best Buy. Now I know that a demo model isn't ideal, but I saw the shading and blotches as described at various lighting conditions. It almost looked like the book had a filter on it, or was in water or something. I read A LOT. It would drive me nuts. My question is, has it been fixed? Is there a PW 2.0 on the horizon? Should I wait?

Posted on Jan 22, 2013 6:30:44 PM PST
Cagey says:
Just an update on the blotch issue. A friend has a new Paperwhite and said hers was perfect. When I looked at it, I saw green blotches on the top half of the screen. There were other friends there, and they also saw the blotches, so it's not just me! This leads me to believe that all/most of the screens have the uneven light distribution, and for some reason, my eyes are always drawn to the darker areas. Hoping this gets resolved somehow with different/better lighting in future models.

Posted on Jan 22, 2013 6:54:27 PM PST
TravelingGal says:
I got my PW for Christmas. My screen isn't discolored but the lighting isn't particularly even which is especially noticeable (no surprise) at the bottom of the screen. Basically, I just keep the light turned to the "off" setting. It's nice to have the light available as an emergency option and I use it on the relatively rare occasions when I need to read in a darkened room. In other words, I live with the blotchiness by not taking advantage of the new bright screen. :-(

Posted on Jan 22, 2013 7:11:37 PM PST
country road says:
Oh no! I had it in my brain that this issue had been fixed and I have one on the way. I hope that I get a lucky one as I almost always read mine in the dark in bed.

Posted on Jan 27, 2013 11:04:15 PM PST
Parker says:
I'm so disappointed. I was down in Seattle over the weekend and popped into the Best Buy in Everett to check it out. The demo unit was perfect, so I took one home, to Vancouver, Canada. I just did my unboxing and the screen is blobby and uneven. :( I'm better off using my KK - the uneven paperwhite lighting just irritates me when reading.

In reply to an earlier post on Jan 27, 2013 11:44:03 PM PST
CBRetriever says:
mine just has a little greying in two spots on the bottom as illustrated here:

and I don't really notice it once I get into reading a book - it's no worse than some of the shadows I get from uneven light falling from a lamp
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Discussion in:  Kindle forum
Participants:  33
Total posts:  70
Initial post:  Dec 26, 2012
Latest post:  Mar 28, 2013

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