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Customer Discussions > Kindle forum

Kindle stopped working

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Showing 1-25 of 25 posts in this discussion
Initial post: Mar 20, 2012 3:02:49 PM PDT
My second generation Kindle stopped working. I can scroll through the library, but the cursor doesn't work. Any suggestions?

Posted on Mar 20, 2012 3:23:51 PM PDT
The Blade says:
Have you tried a restart yet?

If not, push the sleep button to the right and hold for about 30 seconds. The Kindle will restart, but be patient. It may take several seconds before it starts to reboot.

In reply to an earlier post on Mar 20, 2012 3:35:30 PM PDT
My Kindle stopped working. The screen went blank so I charged it. It still won't turn on. Is there a reset button for such a problem.

In reply to an earlier post on Mar 20, 2012 3:41:54 PM PDT
Last edited by the author on Mar 20, 2012 3:43:07 PM PDT
The Blade says:
Depending on which Kindle you have (since you did not mention that), do what I suggest in my post above. That is how you reset the Kindle.

This may differ if you have a Fire or a K1.

Posted on Mar 20, 2012 3:48:40 PM PDT
Thanks. I tried it a second time with a little more patience and it worked. You know what they say, "You learn something new.................."
Thanks again.

In reply to an earlier post on Mar 20, 2012 3:49:59 PM PDT
The Blade says:
You're welcome. I'm glad it worked for you. :-)

In reply to an earlier post on Mar 20, 2012 5:52:29 PM PDT
I've rebooted about 4 times without success. I can scroll through the library, call up the menu, but the cursor doesn't move. I fear my Kindle has left for good.

In reply to an earlier post on Mar 20, 2012 6:22:25 PM PDT
The Blade says:
Now time to call Kindle CS (NOT Amazon CS) and see if if they can help. Good luck.

Posted on Apr 19, 2012 8:58:26 AM PDT
Meg H. says:
My Kindle, about 4 years old, stopped working. Screen is blank. Tried charging battery. Charging light is green. Pushed slider button on top to the right and held for a full minute and also tried all buttons but screen does not turn on. I am an avid reader and have used it daily. Do they ever just 'die'? Thanks!

Posted on Apr 19, 2012 4:54:28 PM PDT
Terry, contact customer service. Your warranty has obviously expired but they might cut you a deal of some sort. Doesn't hurt to ask.

In reply to an earlier post on Apr 19, 2012 4:56:50 PM PDT
SeaLevel274 says:
Yes. Electronics do eventually die. You might want to consider getting one of the newer models.

In reply to an earlier post on Apr 19, 2012 5:21:39 PM PDT
Meg H. says:
Thank you Patrick. I did online chat with customer service and the initial person suggested the same things I had written that I already done, reboot, fully charge it, etc. When I reminded him that I had tried all of that they gave me to another level of customer support who went over the same things again and then when he realized my warranty had expired he stopped trying to help and offered me a 'deal' of $85. for a refurbished Kindle which I declined. He never did admit that maybe they do just 'die' a natural death after a certain period of time. What is the expected life span of a Kindle used almost daily for a couple hours? Oh well. I appreciate your reply. Guess I better go shopping for another e-reader.

In reply to an earlier post on Apr 19, 2012 9:42:31 PM PDT
Meg H. says:
Guess what...after dealing with Kindle customer service, doing all the usual rebooting, charging, pushing buttons, etc. and Kindle still not working, blank screen, etc. I picked it up to put it away while I went to order a new Kindle. Dropped it (on carpet) while trying to put it on a shelf and, guess what, the darn thing went to its rebooting screen and turned itself back on while lying face up on the floor. Quite a scene. Anyway, guess the electronic gadgets will never stop amazing us. My Kindle has come back to life. When all else fails...drop it.

Posted on Apr 19, 2012 10:02:13 PM PDT
Last edited by the author on Apr 19, 2012 10:04:48 PM PDT
Lplady says:
Meg H.
I would think that after 2 or 3 years the battery (not user changable) will need to be replaced. I think they could do a battery replacement for less than what they quoted you.

Dropping it, maybe there is some lint or something inside that got displaced and now something connects that didn't before. But, I wouldn't expect that to work regularly.

In reply to an earlier post on Apr 28, 2012 11:56:23 AM PDT
B. Emerson says:
I may have to try that as a last last resort

In reply to an earlier post on May 20, 2012 4:57:22 PM PDT
Kyle Mankin says:
wow... I'm going to have to try that. Mine is only 2 years old... it started excessively rebooting while I was on the plane headed toward a week long cruise. Then, it stopped working altogether. GRRRrrrr!!! I was counting on reading during the cruise. I've tried the extra charging, rebooting, etc.... nothing seems to work. So... about how far do you think it fell?? ;-)

Posted on Jun 11, 2012 5:17:13 AM PDT
My son gave me a kindle for Christmas -- 6 months ago -- and it stopped working suddenly and will not turn on. It's the 'simplest' version with no bells and whistles. The screen has a clear picture but the green light will not stay on and after a night of charging, same thing. I can't believe it just died after only 6 months use. I take very good care of it, keep it in it's own case, have never dropped it, etc. etc. Any ideas??

In reply to an earlier post on Jun 11, 2012 5:33:54 AM PDT
Click on Help above to contact Customer Service.

They will replace the unit at no charge since it is under warranty.

In reply to an earlier post on Jun 11, 2012 7:21:24 AM PDT
Help menu says returns are only good for 30 days. As this was a gift, I don't have any of the warranty info.

Posted on Nov 9, 2013 6:32:50 AM PST
Hal Taback says:
After a very fustrating evening, I turned to the internet this AM to see if there where any posts concerning my problem and low-n-behold I came across these comments. Within a minute, after following these instructions the Kindle started to reboot. Thank you!!

Posted on Jan 3, 2015 8:14:37 PM PST
S. diaz says:
I love my kindle fire hd -wifi 7 inch. In fact every member of my family has one. I noticed that the HD wifi tend to heat up quite a bit. The first sign of trouble was the Silk browser was non-responsive and so it would ask to shut down the browser. Then it started to freeze and then of course it just will not come on. At this point I don't know what to do... Of course all the kindle fires of previous generations I had purchased I had insurance on. Stupid me not to have it on this one. This will now be the 2nd Kindle Fire that would have gone out on me. I'm not certain I will get another one after this last time.

Posted on Jan 4, 2015 5:12:37 AM PST
ula says:
Which fire heats up? Just one?
I suggezt downloading CleanMaster app., (free) which will check your device's temperature and suggest what is causing the overheating.
It coukd also be if you've been streaming videos for hours, especially in a plastic cover/case which holds the temperature in and does not allow cooling.
I would suggest Not using it for extended time periods until you find out the possible culprit.
Also, as an aside, turn off wifi while charging, and unplug once Fire is fullly charged.
Let us know what happens!

In reply to an earlier post on Jan 4, 2015 6:22:37 AM PST
MikeJW says:
If it "just will not come on", try a reboot of the unplugged by holding the power button in for a full 30 seconds. If still no help, contact Kindle customer service and have them call you to troubleshoot. Start with the help link at the top of the page.

In reply to an earlier post on Jan 4, 2015 8:42:52 AM PST
samkitty says:
You still want to talk to Kindle CS by either having them call you or doing an online chat. You may be surprised where they are able to help you w/the Kindle or possibly provide a replacement or offer a refurbished one at a discount. Don't discount their help just because you think it's over the 'return period'

In reply to an earlier post on Apr 17, 2015 10:56:02 AM PDT
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This discussion

Discussion in:  Kindle forum
Participants:  17
Total posts:  25
Initial post:  Mar 20, 2012
Latest post:  Apr 17, 2015

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