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Kindle fire not playing prime movie


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Showing 1-25 of 27 posts in this discussion
Initial post: Jun 20, 2013 8:08:40 AM PDT
I just joined the trial version of prime. I can stream movies fine to my desktop and laptop. When I try on the kingle, it does not play movie. The kindle is registered in my wifes name. I got on the web and went to amazon and logged in with my account. I went to the prime movies, just like I did on other computers. I found a movie and it shows it cost 0.00 so that works, but when I click to play it, the kindle comes up with something about using it own media player. I clicked ok and saw a download bar for 2 seconds and the next screen is back to where you can purchase the movie. This is the same movie I just watched part of on my laptop...am I missing something that I have to do to make this work?

In reply to an earlier post on Jun 20, 2013 8:11:44 AM PDT
The Kindle would have to be registered to your paid Prime account in order to access the streaming. Even if she has a guest Prime membership on your account, that does not include the streaming videos/movies or the lending library.

In reply to an earlier post on Jun 20, 2013 8:15:28 AM PDT
If I deactivate and reactivate to my account, does'nt she lose all her books and apps? I would have to re-download them right?

In reply to an earlier post on Jun 20, 2013 8:18:48 AM PDT
Well, she doesn't completely lose them. They are still on her account. But yes, everything will be removed from the Fire if you de-register. You can re-download when you re-register it to her account but if she has games, all her progress and in-app purchases would be lost.

In reply to an earlier post on Jun 20, 2013 8:29:00 AM PDT
If she hasn't had the free trial of Prime, and since you have separate accounts anyway, why doesn't she just subscribe from her own account?

In reply to an earlier post on Jun 20, 2013 8:29:00 AM PDT
OK, I got confused. If I deactivate the kindle and re-acticvate under my account, I would have to download the games, apps, books that she had on it...I could not pull them from her account could I?

In reply to an earlier post on Jun 20, 2013 8:34:06 AM PDT
No. She would have no access to anything on her account unless/until you de-register it from your account and re-register it to hers. A Kindle can only be registered to one account at a time, and content can only be added from the account to which it is currently registered.

In reply to an earlier post on Jun 20, 2013 8:37:15 AM PDT
Fires can ONLY have/keep content on them from the Account to which they are registered at that time.

For example, when my daughter turned 18, she opened her own Amazon account, and put her e-ink Kindle on it, and has started buying her own books. She can't access MY books with that Kindle.

However, she left her Fire registered to my account, so that she can still get the free Prime streaming. The Fire CAN get access to my books, since it's attached to my account.

But if she deregistered that Fire from my account, it would wipe the device clean. If she reregistered to her own account, she'd ONLY have the content that SHE has purchased available to her Fire.

In reply to an earlier post on Jun 20, 2013 8:48:37 AM PDT
I'm sorry Im getting more confused...so I can have the same kindle registered to 2 accounts? If not, I simply want to be able to stream to her kindle...I dont want her to have to open a prime account...

In reply to an earlier post on Jun 20, 2013 8:51:45 AM PDT
No. A Kindle can only be registered to one account. If you want to be able to stream to her Fire, you will have to de-register it from her account and register it to hers. Anything purchased on her account will not be available to her as long as the Fire is registered to your account.

Getting Prime on her account is the only other option.

In reply to an earlier post on Jun 20, 2013 8:53:55 AM PDT
The Kindle Fire can only be registered to one account at a time. If you deregister it from her account to register it to your account, all of the content on the device will be wiped out and she'd only be able to download or stream from your account.

In reply to an earlier post on Jun 20, 2013 8:54:43 AM PDT
New Girl says:
David, a kindle can only be registered to one account at a time. The Fires are designed that when you de-register them it wipes all content off. So you will only have access to the items that are owned by the account it is registered to. In order to stream free prime videos on the Fire it must be registered to the main Prime account.

In reply to an earlier post on Jun 20, 2013 8:56:08 AM PDT
OK...got it...thanks everyone for your comments...I guesss there is 1 more question...if I register hers to my account AND I buy a new one for myself, I can have both on MY account AND stream from prime, right?

In reply to an earlier post on Jun 20, 2013 8:56:57 AM PDT
Right.

In reply to an earlier post on Jun 20, 2013 8:59:44 AM PDT
Yes, just don't forget hers will get wiped out. If you don't already have a Kindle or app registered to your account, the better option would probably be to subscribe to Prime from her account. Regardless, the sooner you decide about how many accounts you even want in this equation, the better, because you have to understand that content, apps, etc, cannot be transferred from one account to another. Ever.

In reply to an earlier post on Jun 20, 2013 9:02:54 AM PDT
the reason i'm rejecting the idea of having her open the Prime account is because I have a amazon account that I do alot of ordering from and wanted the free 2 day shipping...if I get the prime under heraccount, then I have to go to her account to do my ordering...I just thought there should be a simpler way...

In reply to an earlier post on Jun 20, 2013 9:07:47 AM PDT
Well, this would depend on how much paid digital content she already has, but maybe two separate accounts AND one joint account would be something to consider. I wouldn't worry about stuff she can still get free unless there's some particular app data that she doesn't want to lose.

In reply to an earlier post on Jun 20, 2013 9:08:17 AM PDT
New Girl says:
David, one thing to consider is that the Prime shipping benefits can be shared between two accounts in the same household, like you and your wife. So you could set up the prime account on your wife's Amazon account and have the Fires registered to that account. Then you would become a Prime guess on your wifes account and have all the free two day shipping you needed. That is how my husband and I do it.

In reply to an earlier post on Jun 20, 2013 9:13:13 AM PDT
OK New Girl...sounds right...can you detail alittle more how I do that?

In reply to an earlier post on Jun 20, 2013 9:16:15 AM PDT
J. Gatie says:
http://www.amazon.com/gp/help/customer/display.html/ref=hp_left_cn?ie=UTF8&nodeId=200444180

In reply to an earlier post on Jun 20, 2013 9:21:24 AM PDT
New Girl says:
First off you will need to have your wife get a Prime Membership or Trial. When logged in to her account go to the 'Your Account' page and on the right hand side of the 'Orders' section you will find a link for Manage my Prime Membership. When you click there below the benefits section you will find a tab that says Invite a Household Member.

In reply to an earlier post on Jun 20, 2013 9:22:22 AM PDT
Awesome. Thanks everyone...

In reply to an earlier post on Jun 20, 2013 9:41:37 AM PDT
Yes. I have ONE Amazon with Prime on it, and we stream (not all at the same time, mind you) to: 2 different Roku boxes, my laptop, my daughter's laptop & iPhone, my Fire, her Fire, and my son's Fire. I also occasionally turn on a streamed movie on my work PC when I'm stuck filing or something.

In reply to an earlier post on Jun 20, 2013 10:27:45 AM PDT
Well I did New girls instruction and it sent me the invite, but when I click on it, it opens a browser to my wifes account and when I go back to the invite section, it says I have not accepted the request...strange, I'm trying to...

In reply to an earlier post on Jun 20, 2013 11:56:14 AM PDT
New Girl says:
Did you get an invite via email and respond from that? It may take a few hours to update.
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This discussion

Discussion in:  Kindle forum
Participants:  7
Total posts:  27
Initial post:  Jun 20, 2013
Latest post:  Jun 20, 2013

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