Customer Discussions > Kindle forum

I need some some help with my device.


Sort: Oldest first | Newest first
Showing 1-15 of 15 posts in this discussion
Initial post: Jul 4, 2014 9:46:59 AM PDT
sg100 says:
I have been using a Kindle Fire for the past 6/7 months. It was working great. But last week , I formatted the device mistakenly ( I was going to format flash drive ). Now my kindle is acting funny. It sometimes responds to my finger but most of the time it doesn't . I can't open a book ( even if I can, I can't re-size book's pages ). I can't scroll anything . I was wondering if somebody can give me some solution regarding this problem.

Thank you.

In reply to an earlier post on Jul 4, 2014 9:58:58 AM PDT
When you say you "formatted" it, what exactly do you mean?
What exactly did you do?
Have you tried to restart it? Hold the power switch ON for 30 sec.

In reply to an earlier post on Jul 4, 2014 10:00:46 AM PDT
K. Rowley says:
Sounds like more a question for an actual Amazon customer service person, instead of just other customers.

Use this link to contact Amazon, I would recommend using the telephone option..

https://www.amazon.com/gp/help/customer/contact-us/

Posted on Jul 4, 2014 6:44:16 PM PDT
[Customers don't think this post adds to the discussion. Show post anyway. Show all unhelpful posts.]

Posted on Jul 4, 2014 7:09:54 PM PDT
rusty cutts says:
Battery quit charging

In reply to an earlier post on Jul 4, 2014 7:53:38 PM PDT
Mike says:
Rusty, I don't think that sg100's problem has anything to do with his/her battery.

In reply to an earlier post on Jul 4, 2014 7:57:14 PM PDT
A. Dietz says:
rusty, there is no way anyone here can help you with the minimal amount of information you've given. Are you asking a question? Do you want help? How about starting with telling us what device you're talking about and more (much more) specifically what the problem is and how you're tried to solve it so far. Or are you just oversharing?

In reply to an earlier post on Jul 5, 2014 5:20:46 AM PDT
Amazon not charge per word

In reply to an earlier post on Jul 7, 2014 8:04:57 AM PDT
Last edited by the author on Jul 7, 2014 8:05:59 AM PDT
sg100 says:
Ms. Erin @ Thanks for your reply. I have a request to you : please don't assume or bet anything unless you are 100% sure. I didn't do anything that you thought I had done. I was going to format my flash drive. But I formatted kindle drive instead (used quick format thing).

Again, thanks for your reply.

In reply to an earlier post on Jul 7, 2014 8:15:18 AM PDT
Just Peachy says:
What "quick format thing"?

In reply to an earlier post on Jul 7, 2014 8:22:48 AM PDT
Probably something on his/her PC.

In reply to an earlier post on Jul 7, 2014 8:57:54 AM PDT
[Deleted by the author on Jul 7, 2014 1:03:55 PM PDT]

Posted on Jul 7, 2014 8:59:38 AM PDT
Boo-Dittie says:
AirIn OutGas

Posted on Jul 7, 2014 9:28:43 AM PDT
Ed says:
sg: Formatting will erase what's on a drive.

Since you'd rather rebut a controversial post than share more information as requested, it would seem you're more interested in controversy than help.

In reply to an earlier post on Jul 7, 2014 10:26:53 AM PDT
flipoid says:
By formatting the Kindle Fire by mistake, I'd bet that you wiped out some of the crucial operating system commands. Can you get to the Settings menu and try to "Reset to Factory Settings/Defaults" (I don't know the exact wording)? Barring that, you might want to call Kindle CS for assistance--they may be able to do something for you to get your Kindle running as it should again.
‹ Previous 1 Next ›
[Add comment]
Add your own message to the discussion
To insert a product link use the format: [[ASIN:ASIN product-title]] (What's this?)
Prompts for sign-in
 


Recent discussions in the Kindle forum

Discussion Replies Latest Post
Announcement
Simon & Schuster Agreement
0 9 days ago
Announcement
Update re: Amazon/Hachette Business Interruption
0 Jul 29, 2014
Announcement
Hachette/Amazon Business Interruption
0 May 27, 2014
Announcement
Have a Kindle Question?
0 Sep 12, 2012
smiley new species 128 1 minute ago
RAOK # 80 - Acts of Kindness Are In the Pipeline™ 2590 2 minutes ago
Kindle Voyage - Documented Issues 55 3 minutes ago
amazon prime 20 3 minutes ago
KINDLE KITCHEN #4: Home of Family, Friends and Good Food! 5164 4 minutes ago
Voyage, anyone *not* seeing this display flaw? (image) 16 9 minutes ago
Al's Place 35mm 4154 9 minutes ago
returning books 4 14 minutes ago
 

This discussion

Discussion in:  Kindle forum
Participants:  14
Total posts:  15
Initial post:  Jul 4, 2014
Latest post:  Jul 7, 2014

New! Receive e-mail when new posts are made.
Tracked by 1 customer

Search Customer Discussions