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Customer Discussions > Kindle forum

my kindle won't charge


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Showing 1-6 of 6 posts in this discussion
Initial post: May 28, 2013 7:48:13 PM PDT
Tim's Kindle says:
i lost my kindle charge cord, and have been using a phone charge cord. It has been working fine, until today. Now I only get the kindle fire logo, and it apparently is not charging.

Posted on May 28, 2013 7:52:50 PM PDT
K. Rowley says:
What are you plugging the cable into to charge the Kindle? Your computer?

Posted on May 28, 2013 8:11:17 PM PDT
Tim's Kindle says:
no, I am using a wall charger

In reply to an earlier post on May 28, 2013 8:25:27 PM PDT
Tim - Try rebooting it.

TO REBOOT YOUR KINDLE FIRE:
Unplug the Fire.
Hold the power button in for a full 30 seconds (count them).
Press the power button again to turn it back on.
The "kindle fire" screen will appear for a couple of minutes while it's coming back on.

In reply to an earlier post on May 28, 2013 9:01:43 PM PDT
Tim's Kindle says:
pineapple,
I have tried this reboot. It is no working. The Kindle fire screen looks lke it is trying to open, but only flashes then tries again

In reply to an earlier post on May 28, 2013 9:08:46 PM PDT
Tim - Try plugging it in and then turning it on (don't try rebooting it while plugged in). If that doesn't work it's time to contact customer support.

Click on this link and fill in the information. https://www.amazon.com/gp/help/contact-us/kindle-help.html
You may have to sign in. I would use the PHONE or CHAT options.
Do NOT use e-Mail.
CALL ME under the PHONE tab is great if available.
They will call you within minutes.
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Discussion in:  Kindle forum
Participants:  3
Total posts:  6
Initial post:  May 28, 2013
Latest post:  May 28, 2013

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