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Customer Discussions > Kindle forum

Update on my Paperwhite gave it ads

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Showing 1-6 of 6 posts in this discussion
Initial post: May 27, 2014 3:37:09 PM PDT
Julie says:
I paid extra to get a Paperwhite without "special offers" and I received it in April. The thing updated itself (even though it's supposed to be a 3g/Wi-Fi it won't let me turn Wi-Fi off, but that's another story) last week and now has ads for the screensaver instead of the beautiful artwork. Is there a way to fix this without paying even more money?

In reply to an earlier post on May 27, 2014 3:37:53 PM PDT
What have you tried so far?

In reply to an earlier post on May 27, 2014 3:46:07 PM PDT
Artist says:
You need to contact customer service.

In reply to an earlier post on May 27, 2014 3:52:02 PM PDT
You turn the WiFi off by going to Menu/settings/Airplane mode.

Airplane Mode ON = WiFi OFF.

In reply to an earlier post on May 27, 2014 4:26:50 PM PDT
Jazzy_Jeff says:
Go to Manage Your Content and Devices. Find your Kindle and turn the ads off.

In reply to an earlier post on May 27, 2014 4:53:32 PM PDT
Miss Carol says:
BTW, you didn't pay extra - you paid the normal price. Those with ads pay less because the companies advertising on it help defray some of the cost.
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Discussion in:  Kindle forum
Participants:  6
Total posts:  6
Initial post:  May 27, 2014
Latest post:  May 27, 2014

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