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Customer Discussions > Kindle forum

Kindle dropped

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Showing 1-20 of 20 posts in this discussion
Initial post: Sep 23, 2013 8:56:20 AM PDT
JudiG says:
My Kindle Keyboard Reader was dropped and now I guess you can say it's a non-reader. Parts of the page that was on the screen when it was dropped is there, the rest is missing or just a gray area. We turned it off and restarted it. I am guessing it's toast unless someone has another suggestion.

In reply to an earlier post on Sep 23, 2013 9:09:04 AM PDT
You can always contact Kindle support. They often offer a replacement at a reduced cost for out of warranty Kindles.

You can always use a search engine to find aftermarket places that claim to replace/repair the screen. I have no idea on costs/reliability.

In reply to an earlier post on Sep 23, 2013 9:14:16 AM PDT
Erich says:
Second what Vickie said. It's probably toast, and damage like that isn't covered under the one year warranty. Having said that, Amazon is known for offering good deals on replacements. Call, and beg for help! haha. Seriously, if you call Amazon customer service and politely ask if they can do anything to help, they are likely to offer some sort of discount on a replacement. No guarantees, but the call is free.

Posted on Sep 23, 2013 10:15:06 AM PDT
JudiG says:
Thanks, I'll give them a call

In reply to an earlier post on Sep 23, 2013 10:16:25 AM PDT
Toast. W'butter.

In reply to an earlier post on Sep 23, 2013 10:26:22 AM PDT
Miss Carol says:
Actually a torqued screen is (was) covered under the 1 year warranty - but I doubt there's a KK out there that's still under that. They replaced mine (which was about 8 months old at the time) when my screen broke. My KK's 3 years old though. Were new ones released a year ago still?

In reply to an earlier post on Sep 23, 2013 10:35:03 AM PDT
Here's a link to a replacement screen.

NIUTOP Original New 100% Amazon Kindle 3 3rd generation K3 Kindle keyboard D00901 ebook ereader Screen repair Replacement part E-ink LCD display panel ED060SC7 (LF)

In reply to an earlier post on Sep 23, 2013 10:37:03 AM PDT
Yes. You could get a new KK up until just a couple of months ago.

Posted on Sep 23, 2013 10:37:25 AM PDT
I have a kindle reader since 2010. Having received two replacements already, my third unit died a death last weekend. The problem seems to be a fault with kindle units, the screen freezes with horizontal lines on it. Just spent approx 1 hour trying to convince to replace my kindle as this is a fault in the device and not something I caused. Surprise! Surprise! They refused. Out of warranty. For a small cost, they could have kept my business and believe me I buy a lot of books. So now I am sourcing an alternative e reader so I am looking for suggestions. Any advice appreciated. Share this with others as my experience has been that the Kindle e reader is not reliable and customer service poor. Customers are certainly not valued by them.

In reply to an earlier post on Sep 23, 2013 10:41:42 AM PDT
Last edited by the author on Sep 23, 2013 10:50:16 AM PDT
Mary, Surprise! Surprise! A one year warranty lasts ONE year, not two years, not three years. Horizontal lines on the screen means torque or pressure - something you did - not something with the unit. Many people have had their Kindles for many years without any issues. Others, like yourself, seem to have a problem with screen breakage. Physics says breakage is caused by an external force not a manufacturing defect which is what a warranty would cover for one year.

In reply to an earlier post on Sep 23, 2013 10:43:31 AM PDT
Three replacements for the same problem that *isn't* a manufacturer's defect isn't exactly a "small cost."

Nook Glowlight is $79 this week. Why don't you go ask Barnes & Noble what they'll do about user damage, in or out of warranty?

In reply to an earlier post on Sep 23, 2013 10:44:57 AM PDT
Hmmm. I've got 3 KKs that are working just fine. One is 3 years old and the other two are almost 2 years old. If there was a fault with the units don't you think I would have experienced it by now?

On the other hand, you have 3 units that have failed. The difference in our scenarios

In reply to an earlier post on Sep 23, 2013 10:51:59 AM PDT
King Al says:
All e-ink readers use the same screen, so you would likely run into the same problem.

In reply to an earlier post on Sep 23, 2013 11:41:55 AM PDT
Perry says:
If you are serious about getting something other than a Kindle reader, the best reader on the market right now is the Kobo Aura HD. But with the new Paperwhite coming in a week, it may be worth upgrading to this device and buying a case this time to adequately protect it from your normal use, then you will still have access to your existing Kindle ebook library.

In reply to an earlier post on Sep 23, 2013 12:03:14 PM PDT
Last edited by the author on Sep 23, 2013 12:05:05 PM PDT
Erich says:
From a hardware point of view only, this may be true (Although I've never owned a Kobo)... but bear in mind that when you buy a reader, you aren't just buying a piece of plastic and metal, you're buying in to an ECOSYSTEM. If you buy a Kobo, you're committing yourself to the Kobo store (for the most part), and away from Amazon, Amazon customer service, and the entire Amazon store.

Just something to keep in mind.

Edit - ah... I see that you're responding to someone who was complaining about Amazon CS. In which case, your suggestion makes sense.

In reply to an earlier post on Sep 23, 2013 12:09:57 PM PDT
Erich says:
"The problem seems to be a fault with kindle units, the screen freezes with horizontal lines on it."

Yeah, um, no. I love how you just state, as if it's definitive, that it MUST be the devices that are bad, not something you're doing wrong. Sure, three dead units in three years means there's just NO chance that it's your fault. None. Gotcha.

ONE bad unit is possibly just a faulty unit... but when you're going through them at a rate of one per year, it's far more likely something you're doing wrong. The horizontal line issue usually appears when pressure is applied to the screen. Jamming it in a purse, backpack, or other tight space is usually the cause.

Many of us here have Kindles that are years old (I have an original K1 from 2007 - works great), with no problems at all, probably because we treat them like the delicate electronics that they are.

In reply to an earlier post on Sep 23, 2013 12:22:37 PM PDT
Mary, I have 3 Kindle's the one I bought new is probably 4 years old. I also purchased 2 used at e-bay and I have never had a problem with any of my Kindles.
Anytime I have had to contact Amazon customer service (about content) I have never had anything but the best service at all. In fact I have stated many times that I wish Amazon would teach every company the rules of customer service.
I am sorry you have had a bad experience but when you leave Amazon and go to another company...well let's just say that is when your problems will start.
Good Luck with whatever you decide.
Amazon certainly value their customers.

In reply to an earlier post on Sep 23, 2013 12:35:30 PM PDT
You bought a Kindle in 2010 and are surprised it's not still covered by the *one-year* warranty in 2013? Really?

In reply to an earlier post on Sep 23, 2013 1:35:33 PM PDT
B. Marks says:
I do have a Kobo. It's the Kobo Mini that I got when it was on sale at half price. It's not in the same class as the Paperwhite or the Kobo Aura, of course, but it's a pretty nice little device.

I've browsed the Kobo ebook store and it's poor at best. They have a LOT of porn. So does Amazon but you don't see it if you don't look for it, as a rule. In the Kobo store it's all over the place.

They have a decent selection of books and reasonable sales, but nothing like Amazon's huge, constantly growing selection. If you want ebooks Amazon is the place to look.

I've also sampled their customer service when my Kobo was late shipping and then late arriving. They were very polite and totally unwilling to try to find out what was going on or when it might ship. I've had things be late at Amazon a couple of times and they always found out why and either fixed it or gave me a new shipping date. This might not be a fair sampling of Kobo's CS but what I got wasn't particularly good.

I had a Nook Simple Touch when they first came out and I returned it for a couple of reasons. I liked the device but I bought it to lend books on and I couldn't do that since it wouldn't work without access to my credit card. No big deal. Not terrible service, just not what I wanted.

I also have a Nook Color, a Nook HD and a Nook HD+. I've used them to browse the B&N bookstore, although I don't use them for reading. B&N has a good bookstore, much better than Kobo. Their prices are often a bit higher and their sales aren't as good or as plentiful but they're okay. Nothing outrageous.

When the battery of my Nook Color died and I called B&N to see about getting it repaired. I didn't really think they would repair it, and it was out of warranty, but I hoped they'd offer me a discount on it's replacement. I ended up calling 3 or 4 times, trying to get someone who would at least discuss it with me. I finally gave up. They wouldn't repair it. They wouldn't refuse to repair it. They wouldn't tell me anything about any possible options. All they would say is they'll be happy to sell me a new Nook Tablet, which was the current model at that time.

Their customer service wasn't rude and it wasn't bad. It just wasn't service. They couldn't care less. My calls were just sales opportunities to them.

So, if you want good customer service, a good device and a first rate bookstore, get a Kindle. You had an experience you feel bad about but you might want to ask yourself why. You bought a device and used it and got your money's worth from it. It's the best customer service, overall, that I've ever had from any company I've ever dealt with.

I use my old Kindle Basic to lend to my neighbors now. I have for quite some time. One of them returned it with the screen badly scratched. It still worked just fine but it was distracting so I called them in the hope that they'd give me a discount on a replacement. They replaced it free, under warranty, even after I told them I didn't think that was fair since it was obviously not a defect. They insisted. They overnighted the replacement even though I told them there was no rush. That's amazing customer service. That's why a crotchety old man like me is always saying great things about Amazon. Stick with Kindle!


In reply to an earlier post on Sep 24, 2013 1:31:39 AM PDT
If all three of your kindles died in the same way with the same problem, apparently once a year on the dot, then the problem is likely not with the devices, but with how you're using/treating them. I've had a few kindles over the years (two og kindles - dropped one, got it replaced for free, kindle keyboard, kindle touch, kindle fire HD, and a kindle light) and they're all still working just fine, besides the one I dropped. I gift friends and family my old kindles as I upgrade, and they're all still happily using them even now. It would also explain why Amazon isn't giving you another one, since it does look a little suspicious (not accusing you, btw).

You might want to check how you're storing or carrying your kindles. Likely something is putting pressure on the screen that you aren't aware of, and it's causing the problems you're facing every year.
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Discussion in:  Kindle forum
Participants:  14
Total posts:  20
Initial post:  Sep 23, 2013
Latest post:  Sep 24, 2013

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