Customer Discussions > Kindle forum

Kindle doesn't work


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Showing 1-8 of 8 posts in this discussion
Initial post: Apr 26, 2014 10:43:10 PM PDT
My Kindle is broken
it lights up but non of the apps move
hard to open

do I just have to buy a new one?

In reply to an earlier post on Apr 26, 2014 10:49:41 PM PDT
Try performing a hard reset on your Kindle Fire. Unplug the Fire from all power sources and then press and hold the power button for 20 seconds (count them slowly) and then release. Ignore any shutdown messages. After the device has completely turned off, press the power button to restart your Kindle Fire.

For Fire HD2 and Fire HDX:
Make sure it has at least a 50% charge. Leave it plugged in.
Hold the power button for a full 20 seconds disregarding any 'Power Off' notices.
Stop pressing the power button.
The flickering "kindle fire" logo should appear and it will turn back on.

If that does not help, Use the large orange Contact Us button to the right to contact Amazon Kindle CS and talk with them about it - use the live chat or the call back feature if you can, not email. If you can't see a Contact Us button on this page, then go to https://www.amazon.com/gp/help/contact-us/kindle-help.html and contact CS. Use Live Chat or the Call Me Back feature and NOT email, as they will have your account details available to them immediately when you talk with them.

In reply to an earlier post on Apr 26, 2014 10:49:48 PM PDT
The Artist says:
You need to contact customer service so they can troubleshoot with you, and then tell you what your options are.

Click on the blue Help link at the top of this page, then on the yellow Contact Us button on the right side of that page. Choose the phone or chat option, not e-mail.

In reply to an earlier post on Apr 26, 2014 11:06:18 PM PDT
I have recharged it and no difference
It comes on; but unable to slide open the lock
it opens up after I tap on it and it opens but unable to slide my carousel of apps
thanks for the advice

In reply to an earlier post on Apr 26, 2014 11:29:41 PM PDT
Kindle Customer: What did Amazon CS say?

In reply to an earlier post on Apr 26, 2014 11:38:20 PM PDT
CBRetriever says:
you may have accidentally turned on accessibility functions - to turn them off, you'll need to use the following substitutions:

for a finger slide, use a two fingers spread slightly apart slide
for a single tap, use a double tap

http://www.amazon.com/gp/help/customer/display.html?nodeId=201430890

In reply to an earlier post on Apr 26, 2014 11:46:14 PM PDT
OMG that seemed to work
it slides open
carousel turned
thanks a bundle to you and to all
great group that answer these cries for help
have a good night :)

In reply to an earlier post on Apr 26, 2014 11:52:46 PM PDT
CBRetriever says:
you're welcome and glad it's working
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Discussion in:  Kindle forum
Participants:  4
Total posts:  8
Initial post:  Apr 26, 2014
Latest post:  Apr 26, 2014

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