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"Amazon will only ship a replacement to my address I used at the time of purchase..." True?

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Initial post: Mar 10, 2013 3:31:54 PM PDT
Denali says:
I saw that statement in another thread. Is it really the case that they will ship a replacement only to the original address?

I am considering getting a Paperwhite when we get back in the states, but we travel full time. I have probably accumulated 20-30 ship-to addresses with Amazon over the years. If I need to get a warranty replacement it would be very unlikely that we would be in the same city as where I had the original shipped. This is a deal killer for me.

Posted on Mar 10, 2013 3:56:22 PM PDT
It's likely that they will only ship to an address in the same country as the original.

Posted on Mar 10, 2013 4:01:08 PM PDT
if they have to ship to another one, they are going to ask you to verify your bank info - I lived in VA, but was up in NJ getting ready to deploy when I broke my kindle a couple of years ago - they were willing to send it to NJ, but wanted to verify my details to make sure it was actually me and not someone else

Posted on Mar 10, 2013 4:08:35 PM PDT
The only way to get any sort of verified answer would be to call Customer Support.

Posted on Mar 11, 2013 5:04:51 AM PDT
loriltx says:
Like Patrick, I recommend calling Customer Support. That just doesn't make sense. What if you moved in between purchasing the Kindle and having to replace it under warranty?

In reply to an earlier post on Mar 11, 2013 5:29:02 AM PDT
CBRetriever says:
Not quite true - if someone purchased a kindle that was never sold outside the US, a replacement will not be shipped outside the US.

Plus (I think this refers to the case in the thread you read), if a kindle is not currently sold outside the US, Amazon may not ship a replacement outside the US (this is the only unknown that Amazon would need to clarify). In the case of the thread I'm referring to, a Kindle Keyboard is involved and those are not currently sold outside the US, but they were in the past. I'm not exacly sure the person involved was getting correct information in that case. It was also unclear whether they were requesting a replacement or to purchase a new one and were unable to purchase a new one.

In reply to an earlier post on Mar 11, 2013 6:08:57 AM PDT
To piggyback on what CBR said, I think it likely that, should a problem arise with a Kindle that was sent to Baltimore at purchase, if your "mailing" address (they have to put SOMETHING in there, your full-time travel notwithstanding) had changed to Phoenix at that point, you'd simply explain that to the rep through whom you were getting authorization for the replacement.

How's that for a run-on sentence? But the short answer is, you'd say, "We moved. What do you need for verification?"

Posted on Mar 11, 2013 7:17:18 AM PDT
Denali says:
Thanks for all the replies. I am reassured that it won't be an unsurmountable problem to get a warranty replacement as long as we are in the US.

Since we are in Mexico, calling Amazon Customer Service would be either expensive (using our Mexican cell phone) or probably unsuccessful (we don't often have an Internet connection stable enough for a long Skype calls). I'll confirm with them after we are north of the border.

In reply to an earlier post on Mar 11, 2013 11:30:52 AM PDT
CBRetriever says:
there is a Chat option under the Contact Us option - I've used it to chat with someone at and it worked quite well

Posted on Mar 11, 2013 2:15:26 PM PDT
Denali says:
Chat was an excellent suggestion. After a couple of dropped connections, the CS rep told me "Please associate the shipping address where you like to receive the Kindle to your account so that the Kindle will be shipped to that address." Sounds simple enough.
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This discussion

Discussion in:  Kindle forum
Participants:  7
Total posts:  10
Initial post:  Mar 10, 2013
Latest post:  Mar 11, 2013

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