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My computer cant find my kindle


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Showing 1-25 of 38 posts in this discussion
Initial post: Nov 22, 2011 3:51:01 PM PST
I purchased my kindle not so yesterday at best buy and my computer cant find it.It charges when I plug it in but its nowhere to be found on the PC.I looked on the computer and everywhere but its not here.Its as if I have nothing plugged in.I know the plug works cause its charging though.

In reply to an earlier post on Nov 22, 2011 3:53:05 PM PST
What is your operating system?
Is it Vista?

In reply to an earlier post on Nov 22, 2011 3:54:50 PM PST
windows 7

Posted on Nov 22, 2011 3:59:44 PM PST
AmeliaAT says:
Is it a USB 2.0 port? It needs to be 2.0.

You may want to try a different USB port.

Posted on Nov 22, 2011 4:00:54 PM PST
It is the usb port that came with the kindle and I have no other usb port that matches the kindle.It should work though after all its the one that came with it.

Posted on Nov 22, 2011 4:02:43 PM PST
Gretchen Z says:
I had this same trouble this morning, poor windows was searching and searching for drivers it didn't need.
Which Kindle?
Typically it's best that an e-ink Kindle be in sleep mode when you connect to pc, but the Fire needs to be AWAKE.

In reply to an earlier post on Nov 22, 2011 4:06:43 PM PST
it is the kindle keyboard,3g+wifi.Is my kindle broken or something?when I press menu it says I have 3,091mb free but I only have 7 books installed.is this correct??

In reply to an earlier post on Nov 22, 2011 4:08:58 PM PST
AmeliaAT says:
No, I'm talking about the USB port on your computer. When you connect your Kindle to the computer using the USB cable, it (the cable) needs to be plugged into a 2.0 USB port.

When you have it plugged into your computer, you should be able to go to "My computer" and see the Kindle as an external drive.

Posted on Nov 22, 2011 4:12:18 PM PST
Ah I see what you mean,most likely my computer has a 2.0 usb drive since It is a new laptop purchased around a year ago and the kindle still charges.I see no kindle as an external drive in computer.

In reply to an earlier post on Nov 22, 2011 4:17:46 PM PST
AmeliaAT says:
Okay, yes, it should be a 2.0 port, then.

Do you see the "stop device" icon in your Windows taskbar (I believe it's the same from XP through Vista & 7)? If you do, see if that shows that you have a USB device connected.

If it doesn't, try plugging the cable into a different port. Even really cheap netbooks generally come with at least three USB connections these days. It could be that your computer is looking at the ports in some kind of order and doesn't see it.

If that doesn't work, see whether it makes a difference to shut down the computer, plug in the Kindle, and then restart the computer with the K already attached.

In reply to an earlier post on Nov 22, 2011 4:22:30 PM PST
I see no stop device icon on the bottom of my computer,I will try to shut off my computer and do what you have said.

In reply to an earlier post on Nov 22, 2011 4:24:03 PM PST
S. McNulty says:
Do you have any other USB devices connected? An external drive or thumb stick maybe? Some versions of windows cause a conflict when two devices try to connect as the same drive letter.

Posted on Nov 22, 2011 4:40:16 PM PST
only the charger is plugged in,Its really weird because its charging but when I look on devices it doesnt show up.

Posted on Nov 22, 2011 4:43:46 PM PST
Greg Wright says:
There's 2 different kinds of USB cables. CHARGING ONLY types, and data types. Visually, they are identical. I suspect you are trying to use the former. If you have a cable from an e-ink kindle, I suggest trying that.

In reply to an earlier post on Nov 22, 2011 4:47:59 PM PST
Last edited by the author on Nov 22, 2011 4:49:04 PM PST
AmeliaAT says:
S/he has an e-ink Kindle, G., so I presume he's using the cable that came with it.

Posted on Nov 22, 2011 4:48:31 PM PST
I tried it in my sister's computer and it worked there,perhaps its just doesn't work on my PC nonethless I still want to thank you,all of you for helping me out.

In reply to an earlier post on Nov 22, 2011 4:50:18 PM PST
AmeliaAT says:
I'm glad that you sort of have a solution. I'm sorry that it won't work on your computer! Keep tracking this discussion, since someone may come on who has experience using it specifically with a Vista system.

I hope you enjoy your Kindle!

Posted on Nov 22, 2011 4:56:23 PM PST
I have the same issue. New laptop, Windows 7, Amazon e-ink Kindle cable, rebooted, blah blah, still won't recognize that the Fire is attached, but it will charge. Just prior to using trying to connect the Fire I connected a digital camera and a USB harddrive on the same USB port. Same cable works fine with my e-ink Kindle. I'm actually exchanging out the Fire because it came with a screen defect. If I have the same issue with the replacement, I'll contact tech support and see what they have to say.

Posted on Nov 22, 2011 5:04:36 PM PST
JBbooknut says:
HELP, Please?!!! I just got my Kindle fire and it did not come with any cords except for the charger. What do I need to connect it to my computer and use my Amazon Wi-Fi?

In reply to an earlier post on Nov 22, 2011 5:07:51 PM PST
AmeliaAT says:
You need a USB 2.0 cable with a micro-B connector on one end and a standard one on the other. I don't have a Fire. I found this on the product page: Kindle Fire (Previous Generation - 1st)

In reply to an earlier post on Nov 22, 2011 5:19:04 PM PST
You don't need to connect it to a computer to use WiFi. You only need to connect it to a computer if you want to upload local content like pictures or other data that you can't/don't want to put on your cloud drive.

Posted on Nov 22, 2011 5:35:16 PM PST
hcgolf4fun says:
i had the same problem with my computer recognizing the kindle. i had to call tech support and they were trying to help but it didnt work. BUT i realize that i had two usb port on the left side of the computer which didn't recognize the kindle. BUT the one on the upper right hand corner(where the adapter is attached onto the computer) works!!!! I was jumping for joy. try it, it may work hopefully.

In reply to an earlier post on Nov 23, 2011 4:48:54 AM PST
I'll be damned. That worked for me, too! Do you have a Dell by anychance, hcgolf4fun?

Posted on Nov 23, 2011 4:59:17 AM PST
Last edited by the author on Nov 23, 2011 4:59:46 AM PST
The Kindle Fire does not have drivers to load. Just cancel out of the drivers load and you should be able to use Windows Explorer to explore to it. It may show up as a "Removable Disk". The Fire must not be in sleep mode and you may have slide the yellow "unlock" tab to get the system to recognize that something is plugged into the USB port.

Posted on Jul 23, 2012 7:30:09 AM PDT
I have kindle on my pc an can not get it to open! It has worked in the past but for some reason I cannot read any of the books. Anybody got any idea what I need to do? Thanks
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Discussion in:  Kindle forum
Participants:  19
Total posts:  38
Initial post:  Nov 22, 2011
Latest post:  7 days ago

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