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Random House excludes Kindle for Jurassic Park release


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Initial post: May 8, 2012 8:07:41 PM PDT
Last edited by the author on May 8, 2012 9:23:28 PM PDT
Dorsie says:
"Jurassic Park" by Michael Crichton will be released for most e-readers on May 14, 2012, except for the Kindle. B&N, iBooks both have it for pre-order. Kindle did in April, but now it's gone.

A nice candid CS rep told me that Random House has pulled the book from the Kindle store for the foreseeable future. This is the first salvo is the attempt to make Kindle fail, and is in direct response to the DOJ lawsuits and "settlements."

If you don't like this action, here's where to write:

ecustomerservice@randomhouse.com

If you don't know what to write, here's what i wrote:

"Dear Sir or Madam:

I am very disappointed with your company's decision to exclude the Amazon Kindle devices from your upcoming release of Michael Crichton's "Jurassic Park." I am familiar with the disagreements, conflicts, and recent legal actions in the e-book industry. But these problems do not justify your exclusion of 60-65% of the e-book market from the enjoyment of a seminal American novel.

My visual disabilities limit me to Kindle devices, which are the only ones with the correct font size for me. But beyond that, I own a Nook Simple Touch. It has been gathering dust since last November because the Barnes & Noble customer support was so flagrantly horrible the Nook was virtually unusable.

If you want to want to try to force Kindle to fail, someone first has to beat their Customer Service, and that won't be easy. Amazon's share of the digital market just keeps going up, and your efforts would be better spent on finding an agreeable solution.

I have already read "Jurassic Park" twice in my life. I would have purchased it again, but that's not going to happen now. Nor will I purchase any Random House publications until this matter is solved to my satisfaction. The "Game of Thrones" novels will just have to wait.

Sincerely Unhappy,"

Posted on May 8, 2012 8:23:51 PM PDT
Last edited by the author on May 8, 2012 8:55:41 PM PDT
Old Rocker says:
The battle is joined.

(edited to remove brain dead comment) :(

Petty issues like this will look suspicious during the settlement portion of any successful legal actions.

(re-edited to include brain dead comment so people don't think CLS10 wrote it) :(

In reply to an earlier post on May 8, 2012 8:25:39 PM PDT
CLS10 says:
"Petty issues like this will look suspicious during the settlement portion of any successful legal actions. "

Perhaps if it were a publisher other than Random House, who wasn't a party to any lawsuits and, thus, have no part in any settlement discussions.

In reply to an earlier post on May 8, 2012 8:27:13 PM PDT
Old Rocker says:
Ah, you are right, of course.

Posted on May 8, 2012 8:33:03 PM PDT
Josue says:
i was thinking that myself but wasn't sure. i hadn't seen Random House as one of the six. but still curious at why they would that?

In reply to an earlier post on May 8, 2012 8:34:15 PM PDT
Dorsie says:
Uh, Random House did adopt the agency model over a year ago, the last publisher to do so.

Source:

http://www.publishersweekly.com/pw/by-topic/industry-news/bookselling/article/46325-random-house-switches-to-agency-model-for-e-book-sales.html

If they were left out of any lawsuits, it was not because of good behavior, but timing. Gutless worms!

In reply to an earlier post on May 8, 2012 8:35:36 PM PDT
CLS10 says:
Uh, I never said that Random House wasn't an agency publisher. Old Rocker mentioned that this would make RH look bad in the face of the settlement. I said that Random House is not at issue because they were never sued, and thus are not involved in any settlements.

I made no statements as to why/why not regarding them not being sued, only that they were not.

In reply to an earlier post on May 8, 2012 8:41:51 PM PDT
Dorsie says:
The publishing industry has convinced itself that Amazon is its demise, not its future.

They think that Apple and B&N will save them, but they won't. Two years after the Agency Model came on the scene, thanks to Apple, Amazon is showing increasing dominance in the digital content world.

And it is for one reason. Customer support and universal access. B&N has the universal access, but they never had decent customer support, even way before e-books.

The publishers are still wallowing in a "Mad Men" type world and have not come to terms with the present yet.

In reply to an earlier post on May 8, 2012 8:45:59 PM PDT
Dorsie says:
A downvote is not a argument notable for its cognisance.

Posted on May 8, 2012 8:46:10 PM PDT
Old Rocker says:
It was my bad, not CLS10's. I edited out my bone headed comment. Sorry for making CLS10 look like the bad guy.

In reply to an earlier post on May 8, 2012 8:48:19 PM PDT
Dorsie says:
[Customers don't think this post adds to the discussion. Show post anyway. Show all unhelpful posts.]

In reply to an earlier post on May 8, 2012 8:53:40 PM PDT
Old Rocker says:
No, I've never downvoted you.

Posted on May 8, 2012 8:54:50 PM PDT
Dorsie says:
I didn't downvote CLS10, and I wouldn't. CLS10 always has good opinions, albeit some I don't agree with. But that's not what downvoting is for.

I'm about as sick of this voting system as I am of the quarrels between publishers and content providers. It just introduces more polarization.

In reply to an earlier post on May 8, 2012 8:56:49 PM PDT
Old Rocker says:
It could simply be the DVF, or the suspected downvote script bot.

In reply to an earlier post on May 8, 2012 9:02:09 PM PDT
Dorsie says:
It still makes the whole mess irrelevant. And the simple DVF is already in our daily social interactions, commerce decisions, and especially our elections. It's not harmless.

I loved your line yesterday, "I'm cutting myself." Laughed till I cried.

In reply to an earlier post on May 8, 2012 9:12:11 PM PDT
Old Rocker says:
I'm still suffering from blood loss.

Posted on May 8, 2012 9:16:55 PM PDT
Dorsie says:
I'm going to repeat the OP.

If you want to read "Jurassic Park" on your Kindle on May 14, 2012, it won't happen unless you write to Random House and excoriate them for not releasing the book to the Kindle platform.

That's the issue. Here's the e-mail address:

ecustomerservice@randomhouse.com

In reply to an earlier post on May 8, 2012 9:18:00 PM PDT
Last edited by the author on May 8, 2012 9:18:39 PM PDT
Dorsie says:
And I'm out of Kleenex. :)

In reply to an earlier post on May 8, 2012 9:57:26 PM PDT
Dorsie says:
Does any of that matter? Random House has now chosen not to release the book for Kindle.

Aside from past events, what does this action mean?

In reply to an earlier post on May 8, 2012 9:58:01 PM PDT
Last edited by the author on May 9, 2012 4:34:27 PM PDT
Kessa says:
I seriously doubt that writing them will do anything - I am pretty sure that they already knew that the people with Kindles were going to be upset & chose to do this anyway.

They are the publisher, they can pick or not pick whomever they want to sell or not sell their books and/or eBooks.

ETA: Now see, so much drama over nothing. It's back on Amazon as a pre-order.

In reply to an earlier post on May 8, 2012 10:02:34 PM PDT
MamaSylvia says:
I wanted to tell you not to dull the razor too much, it was my turn next. Sheesh!

Posted on May 8, 2012 10:07:39 PM PDT
Jo MW says:
Frankly, I'd be surprised if RH has actually pulled the book with no intent to get it back on Amazon in the near future. They'd lose a boatload of sales, if they did that. I don't think I'm ready to go to war with a publisher based on the--very possibly incorrect--comments made by one CS.

In reply to an earlier post on May 8, 2012 10:16:50 PM PDT
Dorsie says:
Thank you for a clear-headed response. I also don't think that writing will correct the issue, but it will make it more visible at Random House, and hopefully harder to repeat.

On the other hand, I got a simple clerical error corrected for an author of whom I've never heard last week. Her book was supposed to be on Kindle, but someone at Penguin or Amazon fat fingered it for non-US only on Kindle. I did it to help an author who had been trapped in the badly automated and fickle e-book world.

I wrote to the author (who had the most to lose), and within two days the problem was corrected.

I do reserve the right to rabble rouse concerning the Jurassic Park on Kindle issue. If Random House wants to take something from me, I will take something back, even if it's only disk space for my e-mails.

I don't like it, I don't accept it, I don't like what it might mean to the future of my Kindle library, and I will fight it.

In reply to an earlier post on May 8, 2012 10:20:48 PM PDT
Dorsie says:
The CS got a Kindle supervisor, and after 4 minutes, came back and read me the memo.

The people providing CS get tired of these politics, too. And they are definitely caught in the middle.

In reply to an earlier post on May 9, 2012 5:07:35 AM PDT
CLS10 says:
I didn't downvote you. What's with all of your assumptions about what I've said and done? Not cool.
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Discussion in:  Kindle forum
Participants:  33
Total posts:  76
Initial post:  May 8, 2012
Latest post:  May 10, 2012

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