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My Kindle HD was frozen


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Initial post: Jan 8, 2014 3:01:34 AM PST
deb says:
My Kindle HD was left in my vehicle during the recent Midwest "cold-snap" and froze. Now it will not even turn on. Am I forced to purchase a NOW one? or is there anything that can be done to make it operational??

In reply to an earlier post on Jan 8, 2014 3:04:23 AM PST
After the Fire is completely warmed up (a couple of hours), ensure the Fire is fully charged and remove the charging cable. Press and hold the power button for 30 seconds (time it). If the Fire doesn't turn on, press the power button one more time and wait for the home screen to fully load.

If this doesn't work, contact Kindle support. Even if out of warranty, they often offer a replacement at a reduced cost. Click on help at the top or bottom of any Amazon page. Click on the Contact Us button on the next page. Answer the questions and the correct contact info is shown. I suggest using the phone for quickest response.

In reply to an earlier post on Jan 8, 2014 4:49:32 AM PST
deb says:
KINDLE is BACK!!!!! thank-you, thank-you, thank-you!!!!!!
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Discussion in:  Kindle forum
Participants:  2
Total posts:  3
Initial post:  Jan 8, 2014
Latest post:  Jan 8, 2014

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