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Lost or stolen Kindle


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Showing 1-25 of 54 posts in this discussion
Initial post: Mar 19, 2014 9:49:37 AM PDT
I believe someone stole my kindle.What is the right way to go about tracking it down?Amazon told me that the next person could not regester it but what about when they sign in to a wi-fi?Can that be tracked?

In reply to an earlier post on Mar 19, 2014 9:53:48 AM PDT
No. There is no way to track Kindles. They will not be able to register it, if you called Amazon and had it blocked, but they could root it and use it as a generic Android tablet.

Standard advice for lost/stolen Kindles:

You want to deregister your device first and foremost to prevent someone from purchasing items with your account.

Immediately go to your 'Manage Your Kindle' page:
http://amazon.com/manageyourkindle

Scroll down the left-side menu and select 'Manage Your Devices'
Find the Kindle that is lost/stolen.
**BE SURE TO WRITE DOWN THE SERIAL NUMBER OF THE DEVICE, FOR FUTURE REFERENCE**
Then click 'Deregister'

** You will need that serial number when you contact Customer Support, and to identify your device from a Lost & Found, and also it will be needed if you file a police report or file an insurance claim to your homeowners or rental insurance policy.

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Then, contact Customer Service and report the loss/theft. Amazon cannot help you locate your Kindle, but they will use the serial number to block the device from being registered in the future by someone else. Do this soon, because if the person who might now have your Kindle already registered it to their own Amazon account, it cannot be blocked from registering at your request any longer.

If you find your Kindle later, contact Customer Service again to reverse the process. To contact CS, click the orange 'Contact Us' button on the right side of this page, or use this link:
https://smile.amazon.com/gp/help/contact-us/kindle-help.html

Don't use the email option, but use the Phone option (if available from your location) or Chat option. By using the Phone option, after you send your phone number in, an Amazon Representative will call you back in a minute or two, sometimes sooner.

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If you have Active Subscriptions:
You will also want to make sure that you cancel any active subscriptions. Canceling the subscription will ensure that you are no longer billed; you'll also receive a pro-rated refund for remaining issues you already paid for. You always have the option of subscribing at a later date.

Go to your 'Manage Your Kindle' page:
http://amazon.com/manageyourkindle

Then, scroll down the left-side menu and select 'Subscription Settings'
For each subscription you have, use the 'Actions' button to the right of the title and select 'Cancel Subscription'.

In reply to an earlier post on Mar 19, 2014 10:08:30 AM PDT
"...the right way to go about tracking it down..."

Interrogate your friends and anyone else who had access to your stuff. Where was it stolen from?

Posted on May 4, 2014 10:26:58 PM PDT
Sheila says:
[Customers don't think this post adds to the discussion. Show post anyway. Show all unhelpful posts.]

In reply to an earlier post on May 4, 2014 10:41:23 PM PDT
Loz says:
Ahh the ever litigious USA.

They were able to re-register it as they would have de-registered it from your account before you called Amazon to get it blacklisted.

Posted on May 4, 2014 10:45:26 PM PDT
The Artist says:
Amazon doesn't know if you actually lost the Kindle, or sold it or whatever. It not their responsibility to keep track of your Kindle. By law, they can't provide you with the name of the person who registered it. IF you were able to make a police report, the police could subpoena them for the info, but most police stations aren't going to bother to do that. In addition, it doesn't mean that person is the one who found it or stole it -- someone could have sold it to them.

A Kindle can be dergistered directly from the device.

Class action suit for what? Because you lost your Kindle? Give me a break. People can talk all they want about wanting to file a class action suit -- no reputable attorney is going to file a class action suit for people who either lost their Kindle or had it stolen. Amazon is not responsible for your Kindle other than what is covered by the 1 year limited warranty.

Make a claim to your homeowners insurance or forget about it. The Kindle is gone, and it's YOUR fault, not Amazon's.

In reply to an earlier post on May 4, 2014 11:05:51 PM PDT
Sheila says:
My device was "password protected" and supposedly, a password reset on the device would have removed all content. So how would they have de-registered it from my account?

In reply to an earlier post on May 4, 2014 11:08:23 PM PDT
Loz says:
I've heard that multiple wrong passwords entered will reset the device. Once all the content was removed, they could easily re-register it to their own account.

In reply to an earlier post on May 4, 2014 11:25:15 PM PDT
Last edited by the author on May 4, 2014 11:25:39 PM PDT
CBRetriever says:
a password protected device that is reset also deregisters itself so they didn't need to deregister it (this is true for all the Kindle Fires), all they had to do was register it to another account or sell it to someone who then registers it

In reply to an earlier post on May 5, 2014 3:25:57 AM PDT
You can always deregister a device. Password protection doesn't prevent that.

In reply to an earlier post on May 5, 2014 4:29:58 AM PDT
So you lost your toy, and are angry about it. Is that the nutshell version?

In reply to an earlier post on May 5, 2014 5:06:37 AM PDT
Jazzy_Jeff says:
Give us a break. How could you not know it was missing? Just because you are careless with your things don't blame Amazon.

In reply to an earlier post on May 5, 2014 10:07:28 AM PDT
Sheila says:
[Customers don't think this post adds to the discussion. Show post anyway. Show all unhelpful posts.]

In reply to an earlier post on May 5, 2014 10:09:12 AM PDT
Yes, there are legal issues, all of which point to the reason that Amazon does NOT "track" Kindles.

In reply to an earlier post on May 5, 2014 10:10:52 AM PDT
Sheila says:
[Customers don't think this post adds to the discussion. Show post anyway. Show all unhelpful posts.]

In reply to an earlier post on May 5, 2014 10:13:14 AM PDT
Just Peachy says:
Excellent summary.

In reply to an earlier post on May 5, 2014 10:16:35 AM PDT
Sugarlump, you are by far not the first time someone has come here all upset about 1) losing* the Kindle and 2) Amazon not "finding" it for them.

* "Stolen" is the same as "lost", since clearly measures weren't in place to keep mean people from snagging your stuff.

It's the same song, 712th verse. Yes, of course you're angry that your toy is missing, and it's so much easier to stomp and flail and complain that the maker of the toy won't find it for you than to admit that you lost your toy.

Seen.It.All.Before. Keep track of your stuff. Full stop.

In reply to an earlier post on May 5, 2014 10:17:18 AM PDT
And the very first time you forget what your password is, you'd be pitching a fit because you couldn't get into the device.

Amazon is a retail company. It's not up to them to help you find missing stuff.

In reply to an earlier post on May 5, 2014 10:17:47 AM PDT
Sheila says:
[Customers don't think this post adds to the discussion. Show post anyway. Show all unhelpful posts.]

In reply to an earlier post on May 5, 2014 10:19:02 AM PDT
They got the device. They did not get any of your personal information. You may not consider that "security". Many of us would disagree.

Posted on May 5, 2014 10:20:04 AM PDT
I'm trying to find parallels to this; I know we've had some before.

If I lose my credit card, the CC company just cancels it and sends me a new one; they don't try to find who has the physical card to get it back.

If I lose my GPS watch, I don't expect Timex to track it down for me.

If I lose my cell phone, Verizon just cancels the old one, and sells me a new one; they don't help me find the SOB who took it from me.

In reply to an earlier post on May 5, 2014 10:20:48 AM PDT
Just Peachy says:
It keeps them from ordering bunches of stuff on your account. It keeps them from logging into your Facebook account. It keeps them from checking your email. I could go on but you aren't going to listen. You much more interested in stomping your feet and yelling "NOT FAIR!!"

In reply to an earlier post on May 5, 2014 10:21:09 AM PDT
Really the only reason they put passwords on them (Kindles didn't originally have them) was because Mommies ranted about worrying about their little cherubs seeing Mommy's bodice rippers on her device.

In reply to an earlier post on May 5, 2014 10:23:03 AM PDT
Sheila says:
This is not what I was told by Customer Service, and it is not the information on their support site - which instructs you 'how' to de-register the device.

Only if Amazon is informed by the rightful owner - will they "de-activate" the device and make it unable to be re-registered. If someone sells a "deactivated" Kindle - the new owner will not be able to use it on Amazon, and will only have an e-reader.

In reply to an earlier post on May 5, 2014 10:26:59 AM PDT
"...if Amazon is informed by the rightful owner - will they "de-activate" the device and make it unable to be re-registered..."

That is correct, assuming this is done *before* someone else deregisters then reregisters it. Amazon has no way of knowing AFTER THE FACT, whether that person is supposed to have the device, or not.

If I sell the Kindle to my next door neighbor, it's going to be deregistered from my Account, then reregistered to her Account. Obviously. But what if her check bounces and I try to tell Amazon that I want the Kindle back? C'mon. Do we really expect them to get involved?

Kindles change hands ALL the time. The safeguard is that *IF* you realize it quickly, and TELL them to "brick" it, they can. But if several days go by, they have no way of knowing if you gave it away and changed your mind, or what.
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This discussion

Discussion in:  Kindle forum
Participants:  12
Total posts:  54
Initial post:  Mar 19, 2014
Latest post:  May 5, 2014

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